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v9.0 LogoOfficeMate/ExamWRITER v9 Frequently Asked Questions

If you are looking for general OfficeMate/ExamWRITER v9 information visit our v9 page; otherwise, check out our frequently asked questions below. Check back periodically as we will occasionally add new questions and answers.

Read on to learn more about v9, its features, its requirements, and the impact it will have on your practice.

When will v9 be released?

Updated June 3, 2010.

OfficeMate/ExamWRITER v9 is now available through MyInstallCenter as a staggered release. By "staggered," we mean the release of v9 is being released to groups of clients rather than to everyone at once.To request a Site Key, log into MyInstallCenter and click the Request a Site Key link. Customers will be selected to receive a Site Key on a first-come–first-serve basis. We will do our best to meet the needs of our customers while maintaining a high level of customer satisfaction.

What products are included in v9?

Added March 12, 2010.

The entire suite of OfficeMate products has been upgraded. You will be eligible to upgrade only those programs that are currently licensed to your practice. If you wish to license additional programs, contact our Sales Team at 800.269.3666.

What are the changes to the system requirements?

Added March 12, 2010.

It is extremely important that your office meets the hardware and system requirements prior to upgrading to v9. Refer to the Hardware and System Requirements page for a complete list of hardware, software, peripheral, and network requirements.

I read the OfficeMate/ExamWRITER v9 Hardware and System Requirements, but what are the minimum requirements?

Added March 23, 2010.

The specifications listed on the Hardware and System Requirements are the minimum requirements.

Who can upgrade to v9?

Added March 12, 2010.

OfficeMate/ExamWRITER v9 provides a scalable practice management system and/or electronic medical record solution to all existing clients including OfficeMate and ExamWRITER clients with a current ASMA.

Do I have to upgrade?

Added March 12, 2010.

Upgrading is recommended, but it is not required. If you do not upgrade, you will miss out on the new and exciting features that will be available with v9. Furthermore, v9 is a catalyst toward our certified version that positions you to receive federal stimulus money available through the HITECH Act.

Will there be support for earlier versions?

Added March 12, 2010.

All support for earlier versions will continue at this time.

Why should I upgrade?

Added March 12, 2010.

Practices should upgrade for several reasons:

  • A new SQL database structure offers significant speed, flexibility, and stability over the previous platform.
  • v9 will grow as you grow with multilocation scalability.
  • v9 offers cutting-edge technology, which will increase your office efficiency saving your time and money.
  • v9 is a catalyst toward our certified version that positions you to receive federal stimulus money available through the HITECH Act.

What tools are being offered to help me upgrade?

Updated November 16, 2010.

MyInstallCenter is a new Web-based tool, which is available for existing clients to assist in assessing hardware requirements, creating a customized training plan, and tracking your progress.

How much will the software upgrade cost?

Added March 12, 2010

There is no fee to upgrade to v9. The upgrade is included as part of your Annual Software Maintenance Agreement (ASMA).  

Does using v9 qualify me for federal stimulus money?

Added March 12, 2010.

No. v9 incorporates new technologies that build a foundation for our certified version that positions you to receive federal stimulus money that you may apply for through the HITECH Act. It’s an investment of time better spent now, rather than later.

How do I sign-up for the required classes?

Updated November 16, 2010.

The new Web-based MyInstallCenter tool will guide your office through all of the steps of this upgrade. Registration for required classes will be done on MyInstallCenter, and as you complete them you will have a visual status of your office’s training progress.

What features does v9 offer?

Updated November 16, 2010.

With more than 175 enhancements, v9 offers a variety of new features dramatically improving office efficiency:

  • New scalable, SQL database architecture (scalable—one or more offices)
  • Insurance transaction processing and third party options for accurate insurance tracking and allocating patients’ charges
  • Electronic Remittance Advice to streamline and facilitate insurance payment reconciliation
  • Redesigned and improved Appointment Scheduler
  • Lens Product Loader to automate product maintenance by importing products from a list of over 1,300 lens and product add-ons from VSP
  • General Ledger Interface that exports transactions to MAS 90, MAS 200, and QuickBooks for enhanced accounting capability
  • Automated PQRI code documentation for easy reporting
  • Ability to link diagnosis codes to procedure codes in ExamWRITER
  • New Task Manager allows you to create, track, and assign tasks to specific providers and staff members
  • Red Flag Rules security and confidentiality compliance
  • Faster installations
  • New role-based security
  • Improved inventory features and functionality

View the OfficeMate 9.0 Enhancements and OfficeMate 9.5 Enhancements documents and the ExamWRITER 9.0 Enhancements and ExamWRITER 9.5 Enhancements documents for more information on the new features in v9.

How will I receive the upgrade?

Updated November 16, 2010.

The v9 upgrade is available for download from MyInstallCenter.

Can I download or view a demo?

Added March 12, 2010.

At this time, neither a demo download nor a video tutorial are available. You may stop by our booth at eyecare trade shows to see v9 in action.

What are the system requirements for Tablet PCs?

Added March 23, 2010.

Information about tablet PCs can be found on our Web site at http://www.officemate.net/officemate_va_motionTablet.aspx.

If my hardware does not meet the stated requirements, can I still upgrade to v9?

Added March 23, 2010.

You can download and install v9 without meeting the system requirements; however, you will likely experience performance issues. Performance issues can range from slow response times to system freezes and lock outs. We have carefully evaluated and documented these new hardware and system requirements to ensure that you to have the most successful experience with v9 possible.

Can I use v9 in a peer-to-peer or workgroup network environment?

Updated October 18, 2010.

OfficeMate/ExamWRITER v9 relies on Microsoft SQL server, which requires a client-server network. Peer-to-peer environments are not supported. Workgroup environments are not recommended if you have more than ten users; OfficeMate recommends using a domain environment if you have more than ten users because it is easier to manage user accounts. If you want to set up a workgroup environment, consult your certified network technician.

Can I use v9 in a virtual environment?

Created October 18, 2010.

You can use OfficeMate/ExamWRITER v9 in a virtual environment. Please be aware, though, that we do not test any of our products in a virtual environment and we do not have any system requirements for virtual environments. If you want to use v9 in a virtual environment, consult your certified network technician.
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