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Support
OfficeMate focuses on delivering the highest levels of Customer Care every day. Our Customer Care department is the backbone of a successful, positive relationship between our company and you, our client. Our goal is to continually enhance the level of service provided by our Customer Care department. Your calls are answered live by our knowledgeable Customer Care team who will assist you with your support issues. Calls are escalated on an “as needed” basis and are routed to customer care professionals, programmers, and other appropriate personnel. Every call you make to the OfficeMate Customer Care team is logged and saved to create an ongoing user profile history for future reference.
To get help for your Eyefinity/OfficeMate product, use one of the following methods:
- Online Knowledge Base (http://www.officemate.net/omkb/)
- F1 online help
- OfficeMate User's Guide or OfficeMate Reference Guide (http://www.officemate.net/support_om_resources.aspx)
- ExamWRITER Getting Started Guide (http://www.officemate.net/support_ex_resources.aspx)
- OfficeMate Enhancements document (http://www.officemate.net/support_om_resources.aspx)
- ExamWRITER Enhancements document (http://www.officemate.net/support_ex_resources.aspx)
- iTrain 24/7 online video trainings located at http://www.officemate.net/training_om_online.aspx (OfficeMate) and http://www.officemate.net/training_ex_online.aspx (ExamWRITER) and on your program CD-ROM
- E-mail support@officemate.net
- Call Customer Care at 800.942.5353 and choose option 1 between 6:00am and 5:00pm PST
Hours of Operation
Eyefinity/OfficeMate offers toll-free client service from 6:00am to 5:00pm Pacific time. To reach our Customer Care team, call us at 800.942.5353 or fax us at 866.808.4791.
Annual Software Maintenance Agreement (ASMA)
An Annual Software Maintenance Agreement is a mandatory agreement all clients must maintain each year by paying an annual fee for each software product licensed from Eyefinity/OfficeMate. This ASMA includes an annual OfficeMate, ExamWRITER, and iPoint VTO license, all software upgrades, and toll-free help desk services for our software applications.
The Eyefinity/OfficeMate business model requires us to amortize our annual investment in software application development and client service across our broad base of clients using OfficeMate software. By requiring that everyone invest and pay this low annual fee each year, we can retain lower fees. If fewer clients participate, the result would be substantially higher fees to amortize these services across fewer clients.
OfficeMate and ExamWRITER System Specifications
See the Recommended System Specifications document to learn what software, hardware, and network requirements are necessary for you to properly use OfficeMate and ExamWRITER.
