OfficeMate/ExamWRITER Closes While Scanning Documents

Customer Care — Tue, 03 Jul 2012 08:43:00 GMT

Abstract: If, while scanning documents in OfficeMate/ExamWRITER, the program closes unexpectedly and the Windows Event Viewer displays a message similar to, "Faulting application name: Omate.exe, version: 10.6.0.16, time stamp: 0x4f8da348. Faulting module name: pdfcie.dll_unloaded, version: 0.0.0.0, time stamp: 0x2a425e19. Exception code: 0xc0000005," uninstall PDF Complete and install Adobe Acrobat or PDFCreator instead.

How do I change the computer's default program for viewing and printing exams, auto letters, prescriptions, and eDocuments?

Customer Care — Thu, 28 Apr 2011 06:11:00 GMT

Abstract:

Printed exams, auto-letters, prescriptions, and eDocuments in OfficeMate and ExamWRITER open using the computer's default program for the given file type. For example, if your computer's default program for opening .doc or .rtf files is Microsoft Word, files with those extensions will open in Microsoft Word.

If you want to change the default program for certain file types, you'll need to change that within Windows, not within OfficeMate or ExamWRITER.

Right-click the Windows Start menu.
Select Explore from the contextual menu.
A Windows Explorer window opens.
Click Tools.
Select Folder Options.
The Folder Options window opens.
Click the File Types tab.
Select the extension you want to change from the Registered File Types list.
Information about the file extension is displayed in the Details for extension box.
Click Change.
The You can scan documents (including insurance cards, IDs, EOBs, prior exams recorded on paper, or any other documents) into your computer and then link them to patient files in OfficeMate and ExamWRITER. To store and organize links to electronic documents in OfficeMate and ExamWRITER, follow the instructions below:
In OfficeMate, click the Patients icon and then click Demographics.
OR
In ExamWRITER, click the http://sourceforge.net/projects/pdfcreator/
Can I reorganize my scanned patient documents in the DATA/eDocuments folder by renaming the files or putting them in subfolders?

Customer Care — Thu, 11 Sep 2008 06:43:00 GMT
Abstract:
Generally, no, you cannot. If you are using OfficeMate or ExamWRITER to review your patients' eDocuments, there really isn't much need to organize the files in the eDocuments folder.
You cannot change the location or the name of a scanned file once it has been attached to a patient record or exam. If you do change the names or locations of your scanned files, you will break the link between OfficeMate or ExamWRITER and your eDocuments.
Scanning eDocuments within OfficeMate or ExamWRITER
If you scan documents using the scan button in OfficeMate or ExamWRITER, the software automatically names the scanned file and saves it in the DATA/eDocuments folder.
Scanning eDocuments outside of OfficeMate or ExamWRITER
If you scan images outside of OfficeMate or ExamWRITER and then attach the scanned file to the patient record or exam at a later time, you can save the files using any naming convention that you wish. You can also save the files in subfolders within the eDocuments folder if you wish. This process, however, is much more time-consuming than scanning the eDocuments directly into OfficeMate or ExamWRITER and letting the software determine how to name the files and where to save them.
Note: If you decide to organize your scanned files on your own, make sure you save everything within the eDocuments folder on your network drive so that your scanned files are backed up with your databases. Also, ensure that the security settings on any subfolders you create give read/write access to anyone on your network.

Why can't I open some of my eDocuments?

Customer Care — Thu, 29 May 2008 12:59:00 GMT
Abstract:
When you open an eDocument in OfficeMate or ExamWRITER, the eDocument opens in the application associated with that file type. For example, a PDF opens in Adobe Reader. If you do not have the application associated with that file type installed on your computer, you will not be able to open the file.
Here are some links to free software that will allow you to open some common eDocument formats:
Adobe Reader (for PDF files)
http://www.adobe.com/products/acrobat/readstep2.html
Microsoft Word Viewer (for DOC files)
http://www.microsoft.com/downloads/details.aspx?familyid=95E24C87-8732-48D5-8689-AB826E7B8FDF&displaylang=en
If you are using the OfficeMate Suite with a Microsoft Access database and you are attempting to view your eDocuments from a networked computer and you have changed the location of your eDocuments folder, see the linked related article below to update your mapped drives.
If you are using the OfficeMate Suite with a Microsoft SQL database and you have changed the location of your eDocuments folder, contact Client Services at 1.800.942.5353 for troubleshooting help. To eliminate issues when you change the location of your eDocuments folder, keep the folder structure and relative path the same (\DATA\eDocuments).

After scanning documents into the eDocuments folders and attaching them to a patient's record I am unable to view the attached files from a networked computer.

Customer Care — Thu, 29 May 2008 12:58:00 GMT
Abstract:
If, after scanning documents into the eDocuments folders and attaching them to a patient's record, you are unable to view the attached files from a networked computer, make sure the workstations in your network are properly mapped to the server. Also, ensure that all workstations are pointing to the same \DATA folder. For more information on mapping drives, see the linked related article below.
Also, be sure and scan your documents into the computer from a universal map drive.
If you are using OfficeMate/ExamWRITER version 6.4 and below, upgrade to version 7.0 to correct this issue.
If you are using the OfficeMate Suite with a Microsoft SQL database and you have changed the location of your eDocuments folder, contact Client Services at 1.800.942.5353 for troubleshooting help. To eliminate issues when you change the location of your eDocuments folder, keep the folder structure and relative path the same (\DATA\eDocuments).

Action Cancelled When Attempting to Scan Document into eDocuments

Customer Care — Fri, 07 Mar 2008 11:15:00 GMT
Abstract:
If you receive an Internet Explorer "Action cancelled" message when you are attempting to scan documents into the eDocuments module in OfficeMate or ExamWRITER, you do not have Adobe Reader installed. Because all documents scanned directly into OfficeMate or ExamWRITER must be saved as a PDF file, you must have Adobe Reader installed on your computer. If you do not have Adobe Reader installed on your computer and you click the Scan button on the eDocuments Information window, the "Action cancelled" message will appear and the File Download window will open and prompt you to save the SAMPLE.pdf file in the OMATE32\Icons folder, which is incorrect.
To resolve this issue and use the scan feature in OfficeMate and ExamWRITER, you must install Adobe Reader at www.adobe.com.

No TWAIN sources available, exiting!

Customer Care — Fri, 07 Mar 2008 05:49:00 GMT
Abstract: If you do not have your scanner driver properly installed on your computer, you will receive a DocScan error message that states "No TWAIN sources available, exiting!" when you attempt to scan a document into the eDocuments portion of OfficeMate or ExamWRITER. To resolve this error, install your scanner driver on your computer.

What does the Expires On field in the eDocuments tab do? Will my edocuments be deleted after that date?

Customer Care — Wed, 01 Aug 2007 07:42:00 GMT
Abstract:
The Expires On field is informational only. OfficeMate will not delete you edocuments upon their expiration dates.
The Expires On field is optional, so you do not need to enter an expiration date. You may find it useful to enter a date in the Expires On field if you scan patients' insurance cards into the eDocuments tab, and you want to indicate that an old insurance card has expired.

Can I import .jpg images into OfficeMate?

Customer Care — Wed, 08 Nov 2006 08:35:00 GMT
Abstract: You can link, but not import, .jpg images (and other images and documents) to patient files in OfficeMate. To store and organize links to electronic documents in OfficeMate, follow the instructions below:
Click the eDocuments tab in the Patient Demographic window.
Click Add to add a new document.
Select a form from the Form Type menu.
Note: Press the F12 key to open a Maintain window and add new items to the Form Type menu.
Type or select an expiration date in the Expires on Date text box.
If you want to add notes to the form, type them in the Notes text box.
Click Browse to navigate to and select an electronic document to link to the patient's record.
Click OK.
You can also link .jpg images to ExamWRITER patient records in the eDocuments tab in the Patient Information Center.

What format do you recommend for saving scanned documents in order to use them in the eDocuments folder in OfficeMate and ExamWRITER?

Customer Care — Wed, 18 Oct 2006 07:42:00 GMT
Abstract:
When scanning documents that you are going to save in your OfficeMate and ExamWRITER eDocuments folder, keep file sizes as small as possible. Scan the documents at a low resolution and color depth. If you scan documents at 200dpi and black/white color you are approximating the quality of a business fax, which is widely accepted.
You can save scanned images as JPEG files, but you will have to save each scanned page as a separate JPEG file. You can also save scanned images as TIFF files. The best file format for saving multiple page scanned documents is PDF (portable document format). If you are unable to save your files as PDFs, you will have to save them as JPEGs or TIFFs.
For more scanning tips, see the following Web site: http://www.scantips.com/
We are currently working on a new OfficeMate and ExamWRITER scanning module that will make scanning and linking documents to patient records easier. Stay tuned to our Web site and enhancement lists for more information on this new module.

OfficeMate Knowledge Base : OfficeMate : eDocuments

Can I set up and use a multifunction printer/scanner with OfficeMate/ExamWRITER?

Scanners to Use with the OfficeMate/ExamWRITER eDocuments Feature

OfficeMate/ExamWRITER Closes While Scanning Documents

How do I change the computer's default program for viewing and printing exams, auto letters, prescriptions, and eDocuments?

Can I reorganize my scanned patient documents in the DATA/eDocuments folder by renaming the files or putting them in subfolders?

Why can't I open some of my eDocuments?

After scanning documents into the eDocuments folders and attaching them to a patient's record I am unable to view the attached files from a networked computer.

Action Cancelled When Attempting to Scan Document into eDocuments

No TWAIN sources available, exiting!

What does the Expires On field in the eDocuments tab do? Will my edocuments be deleted after that date?

Can I import .jpg images into OfficeMate?

What format do you recommend for saving scanned documents in order to use them in the eDocuments folder in OfficeMate and ExamWRITER?