Setting up OfficeMate for PQRS

Customer Care — Fri, 08 Jun 2012 08:20:00 GMT

Abstract:

To set up OfficeMate or OfficeMate Enterprise to participate in the Physician Quality Reporting System (PQRS), you must first designate the PQRS diagnosis codes and then designate the Level II procedure codes. To set up PQRS reporting, perform the following steps:

Designate the Qualifying Diagnosis Codes

From the OfficeMate or Administration/Home Office main window, click Setup.
Select Customization (OfficeMate v8 and below and OfficeMate Enterprise 1.0 users) or select Third Party Setup (OfficeMate Enterprise 2.0 and OfficeMate v9 and above users).
Click the Diagnosis Codes tab.
Select the diagnosis code from the list on the left.
Select the PQRI (Voluntary) check box.
Repeat steps 4 and 5 for each qualifying diagnosis code.
Click OK when you are finished.

How can I assign a CPT code to a range of lens powers without entering every possible lens power individually?

Customer Care — Wed, 25 Jan 2012 08:10:00 GMT

Abstract:

If you are using OfficeMate v10.5 or above, follow the instructions in this section:

In OfficeMate Administration, assign a CPT code to a range of lens powers by following the instructions below:

From the OfficeMate Administration main window, click Setup and select Third Party Setup.

The Third Party Setup window opens.

Click the Power Ranges tab.
Click New to set up a new power range.
Select a lens type from the list.
Select a power range from the drop-down menu.
Select a procedure code from the CPT/HCPCS Code drop-down menu.
Click Save.
Repeat steps 3-8 to add additional power ranges as needed.

Note: After you set the procedure code for a power range and lens type, you cannot modify it. You may, however, select the power range from the list, click Delete to remove that line, and then repeat the procedure above to add the range with the correct procedure code.

If you are using OfficeMate v10 or below, follow the instructions in this section:

If you are using OfficeMate v10 or below and you do not want to record lens powers individually in the Product window's Product Details tab in OfficeMate, you can create a generic lens product, record that product on an Rx order, and then update the CPT code and fee (if applicable) on the fee slip.

Why isn't the procedure code printing on the CMS 1500 form when glasses or lenses are listed?

Customer Care — Tue, 24 Jan 2012 08:10:00 GMT

Abstract:

A procedure code will not print on the CMS 1500 form if it has not been assigned to the product listed. To assign procedure codes to products, follow the instructions below:

From the OfficeMate Administration main window, click the Products icon.
Select Products and Services.
Search for the product.
Select the product from the list of search results by double-clicking the product line.
Click the Product Details tab and follow the instructions below, depending on the product type:

Accessories, Lens Treatments, Other, Plano Sunglasses, Ready Readers: Select an attribute from the Base drop-down menu.
Contact Lenses: Select an attribute from the Lens Cat./Base drop-down menu.
Frames, Ophthalmic Lenses: Select an attribute from the Cat./Base drop-down menu.
Services: Select a procedure code from the CPT drop-down menu and select an attribute from the Exam Cat./Base drop-down menu.

The procedure code autopopulates in the CPT/HCPCS box.

Click Save.

A temporary solution to printing a procedure code on the CMS 1500 form is to add the code to the product on the patient's fee slip:

Open the patient's fee slip.
Click Line Add'l Data.
Select a code from the CPT/HCPCS drop-down menu.

How do I create a Quick List of diagnosis codes?

Customer Care — Tue, 24 Jan 2012 06:52:00 GMT

Abstract:

If you are using OfficeMate v10.5 or above and you want to add diagnosis codes to the Quick List, follow the instructions below:

Fron the OfficeMate Administration main window, click Setup and select Third Party Setup.
Click the Diagnosis Codes tab.
Search for and select the diagnosis you want to add to the Quick List.
Select the Add to Quick List check box and click Save.
Repeat steps 3 & 4 for each diagnosis you want to add to the Quick List.
When you are finished, click OK.
You have now created a Quick List for your diagnosis codes.

If you are using OfficeMate v10 or below and you want to add diagnosis codes to the Quick List, follow the instructions below:

From the OfficeMate main window, click Setup.
Select Customization.
Click the Diagnosis Codes tab.
Select the diagnosis you want to add to the Quick List.
Select the Add to Quick List check box.
Repeat steps 4 & 5 for each diagnosis you want to add to the Quick List.
When you are finished, click OK.
You have now created a Quick List for your diagnosis codes.

How do I add modifiers to the Fee Slip Line Additional Data window?

Customer Care — Tue, 24 Jan 2012 03:57:00 GMT

Abstract:

In OfficeMate v10.5 and above, you can add modifiers to the Fee Slip Line Additional Data window using two different methods.

Method 1

From the OfficeMate Administration main window, click Setup and select Third Party Setup.
Click the Modifiers tab.
Click New Modifier.
Type the modifier code in the Code (Box 24d) text box.
Type the modifier description on the Description text box.
Click Save.

Method 2

From the OfficeMate Administration main window, click the Products icon and select Products and Services.
Select Services from the Product Type drop-down menu and click F2 Find.
Double-click the service to which you want to add modifiers.
Place your cursor in the First Modifier or Second Modifier drop-down menu.
Press the F12 key.
Type the new modifier(s) in the Maintain Modifiers window.
Click OK.

Mapping Your Current Ophthalmic Lenses in OME 2.0 After Upgrading From 1.0

Customer Care — Fri, 28 Oct 2011 08:38:00 GMT

Abstract:

If you were using OfficeMate Enterprise 1.0 and you received the ophthalmic lens list to submit VSP lab orders electronically and you upgraded to OfficeMate Enterprise 2.0, complete the instructions below to ensure that you do not receive an error message after your upgrade. Although your active ophthalmic lenses in OfficeMate Enterprise 2.0 will appear to be mapped to the VSP PMI codes when you view them in the OME Lens Product Loader, they are not fully mapped; therefore, you will receive the following error message: "The [product name] is not set up properly. Make sure a base attribute is selected on the Product Details tab on the Products and Services screen. Remove this item and reselect it after the product is setup correctly."

To eliminate the error message described above, complete the instructions below in OfficeMate Enterprise 2.0:

Locate the price list for the products for which you have on hand.
Open Home Office.
Click Setup.
Select Third Party Setup.
Click the Attributes tab.
Scroll down to the Ophthalmic Lenses Product Type.
Type default prices for the Attribute Categories using your price list.
Note: The default prices will be attached to each ophthalmic lens product. You can also assign prices to products in the Products window.
Click Save.
Click Exit.
Click Tasks on the main Home Office window.
Select Lens Product Loader.
Click Update to obtain the latest ophthalmic lens list.
Select Ophthalmic Lenses from the Product Type drop-down menu.
Click Find.
The highlighted green products are lenses that you have imported into your product database.
Select t

New ICD-9 Codes - Effective 10/1/11

Customer Care — Fri, 30 Sep 2011 09:25:00 GMT

Abstract:

The following new ICD-9 diagnosis codes are effective October 1, 2011:

NEW OR REVISED CODES

365.01 Glaucoma, open angle with borderline findings, low risk (low risk added)

365.05 Glaucoma, open angle with borderline findings, high risk (new code)

365.06 Primary angle closure without glaucoma damage

If Loop 2010BB on an ANSI file is blank instead of populated with primary insurance information, the settings in the Insurance Billing Initial Setup window may need to be changed. Follow the instructions below to change your insurance settings and resolve the issue:

1. From the OfficeMate Administration main window, click Setup and select Insurance Setup.

2. Select the insurance carrier from the Select Carrier drop-down menu.

3. Click the Plan tab.

4. Select the insurance plan from the Select Plan drop-down menu.

5. Look at the Name and Address on Claim setting. If the None radio button is selected, select either the Carrier or Plan radio button.

6. Click Save and close the Insurance Billing Initial Setup window.

7. Refresh the claim to populate Loop 2010BB with the primary insurance information you selected you step 5.

Copay Features in OfficeMate v10.5 and Above

Customer Care — Mon, 12 Sep 2011 08:28:00 GMT

Abstract:

In OfficeMate v10.5 and above, copay information is set up for each patient, and is no longer set up for each insurance plan. Copays and authorizations are also no longer automatically recorded on fee slips. All copay information is now recorded in the Eligibility/Authorization window and is recorded in the Fee Slip window for each fee slip. This new system allows you to enter more accurate copay information for your patients. With the new system, you can:

Set up copay information that is specific to each patient, since not every person on the same plan has the same copay information.
Set up copays for a combination of products for each patient. For example, you can set up the copay to be $20 for an exam and $15 for a pair of frames, or you can also set up the copay to be $20 for the combination of exams and frames.
Record more than one authorization per insurance.
Use authorizations as many times as necessary before they expire.
Record comments about a patient’s copay o

Pricing Ophthalmic Lenses per Power Range

Customer Care — Mon, 12 Sep 2011 06:31:00 GMT

Abstract:

To price ophthalmic lenses per power range, follow the instructions below:

1. In the OfficeMate Administration main window, click the Products icon and select Products and Services.

2. Select Ophthalmic Lenses from the Product Type drop-down menu and click F2-Find to find a lens.

3. Double-click the lens you want to set up.

4. Click the Product Details tab.

5. Click Import Power. The Power Ranges window opens.

6. Click New and type the appropriate values in the Low Sphere, High Sphere, Low C

Where are the Preferences, Medication Maintenance, and Menu Editor options located in ExamWRITER?

Customer Care — Mon, 12 Sep 2011 06:30:00 GMT
Abstract:
If you are using ExamWRITER v9.5 or below, the Preferences, Medication Maintenance, and Menu Editor options are located in the Tools menu in ExamWRITER.
If you are using ExamWRITER v10 or above, the Preferences, Medication Maintenance, and Menu Editor options are now accessed in Administration.
To access these ExamWRITER options in OfficeMate Administration, click Setup in the main window and select ExamWRITER.
To access these ExamWRITER options in ExamWRITER Administration, click Activities in the main window.

Why do I get prompted for my password when recording every transaction?

Customer Care — Mon, 12 Sep 2011 06:29:00 GMT
Abstract:
To not get prompted for your password when recording every transaction, follow the instructions below:
1. In OfficeMate Administration, click Setup, and select Preferences.
2. Click the Misc. tab.
3. Select the No radio button for the Prompt for transaction validation password setting. Selecting the Yes radio button means that you will be prompted for your password for every transaction.
4. Click OK to save your settings and close the System Preferences window.

Does OfficeMate/ExamWRITER get updated with new procedure codes yearly?

Customer Care — Fri, 02 Sep 2011 04:05:00 GMT
Abstract:
Procedure codes are not updated yearly in OfficeMate and ExamWRITER because the code list is very long and many clients do not need all of the new codes every year; however, in future versions of OfficeMate, updated yearly codes may be a new feature. If you need to add or update procedure codes, follow the instructions below:
If you are using OfficeMate v8 or below, click Setup and select Customization on the OfficeMate main window. If you are using OfficeMate v9 or above, click Setup and select Third Party Setup on the Home Office/Administration main window.
Click the Procedure Codes tab.
Click New Code to add a new code.
Type a procedure code in the Code text box.
Type a procedure code description into the Description text box.
Select a type of service from the Type of Service drop-down menu.
If you are using OfficeMate v8 or below, select a financial group from the Financial Group drop-down menu.
If you are using OfficeMate v8 or below, select a production group from the Production Group drop-down menu.
Click New Code to enter another procedure code.
OR
Click OK or Save to save the new procedure code.
For a copy of updated procedure codes on CD-ROM, go to http://www.medicalartspress.com/Catalog.asp?DeptID=908002029&ProfID=8&DeptName=Books%20and%20Software&Base_Deptid=908002501&tab=2&DynDeptID=908002501.
For information on procedure code books and training, go to If you are using OfficeMate v8 or below, you cannot specifying the amount assigned to each discount type. Instead, set up security so each OfficeMate user must login with a user name and password and select the Lock Recorded By To Logged In User check box. Once security is active, monitor the Discount Register report for abuses to your practice's discount policy. Information about enabling security and the Discount Register report can be found in the OfficeMate User's Guide, which is available from the Help menu within OfficeMate.
If you are using OfficeMate v9 or above, you can set up discounts in the Discount & Package Setup window.
In the OfficeMate Administration main window, click Setup and select Discount & Package Setup. The Discount & Package Setup window opens.
Click the Discount/Package Filters tab.
Select a product type from the Product Type drop-down menu. If no product types have been entered yet, click New and then select a product type from the Product Type drop-down menu.
Select the value of the discount you want to apply to the product type in the Discount/Package Method box.
If you are using OfficeMate v8, you can apply sales tax charges to individual products in the Fee Slip Item Additional Data window on the Fee Slip.

If you are using OfficeMate v9 and above, you can apply sales tax charges to a product type (such as contact lenses or accessories) by following the instructions below:

1. From the OfficeMate Administration main

Automatically Calculating Product/Service Sales Tax

Customer Care — Thu, 14 Jul 2011 04:43:00 GMT
Abstract:
OfficeMate v8 and Below and OfficeMate Enterprise v1
In OfficeMate v8 and below and OfficeMate Enterprise v1, you can automatically calculate the sales tax for specific product and services that you bill to clients by following the instructions below:
Click the Products icon in OfficeMate and select Products and Services.
Find and select a product or service for which you want to the sales tax to automatically calculate.
Select tax types from the Tax Type1 and Tax Type2 drop-down menus.
Note: To add a new tax type and

Can the posting date be changed in OfficeMate Enterprise v1 and v2 and OfficeMate v9 and v10?

Customer Care — Mon, 23 May 2011 07:32:00 GMT
Abstract: You cannot change the posting date in OfficeMate Enterprise v1 and v2 and OfficeMate v9 and v10. However, in OfficeMate v10.5, you can set up a preference to allow the posting date to be changed in Administration and in locations. To change this preference, click Setup in Administration, select Preferences, and click the Finance tab.

The End of Day process was run accidentally before business was concluded; can I undo this?

Customer Care — Mon, 23 May 2011 07:28:00 GMT
Abstract:
No. Once the End of Day process is run, it cannot be undone, and, if you are using OfficeMate Enterprise or OfficeMate v9 or v10, any new fee slips recorded after the End of Day process will need to be recorded under tomorrow's posting date.
If you are using OfficeMate v9 or above, you can set up a preference to allow fee slips to be changed after the end of day process. If you are using OfficeMate v10.5 or above, you can set up a preference to allow the posting date to be changed so that you can record new fee slips after the End of Day process.

Attributes User Checklist

Customer Care — Thu, 12 May 2011 06:52:00 GMT
Abstract: If you want to use attributes in OfficeMate, follow the checklist at http://www.officemate.net/pdfs/AttributesChecklist.pdf to help you successfully set up attributes.

Quantity on Hand Is Not Reduced When Product is Sold

Customer Care — Wed, 27 Apr 2011 06:04:00 GMT
Abstract:
If you are using OfficeMate v9.5.12 or above and the quantity on hand in your inventory for a product is not reduced when you sell the product, follow the instructions below:
Click Setup in Home Office and select Preferences.
Click the Perpetual Inventory tab.
Select the No radio button next to the Allow sale of inventory items with zero quantity on hand without warning message preference. This preference should only be set to Yes if you are selling products from stock and not updating the quantity on hand in your inventory by receiving purchase orders or adjusting inventory quantities.
Click OK.
When you attempt sell a product that is not on hand, you will receive a message stating that the product is not on hand; therefore, you will not sell it and you will know that the quantity on hand is not reduced.

No locations are setup to ship to this location. No POs will be created.

Customer Care — Wed, 13 Apr 2011 02:57:00 GMT
Abstract:
If you are creating a purchase order from a fee slip in OfficeMate 10.0 or later, you may receive the following error: "No locations are setup to ship to this location. No POs will be created." You will receive this error if the location in which you are creating the purchase order is not setup as a Ship To location.
A PO can only be created from a fee slip in a location where the product can be received. Products can only be received at Ship to locations designated in OfficeMate Administration (OfficeMate Home Office).
To resolve this issue, perform the following steps:
Ensure that you are logged into the correct location. Your current location is listed in the toolbar.
Verify with your manager that your location (store, distribution center, or lab) is authorized to receive purchase orders.
If you are logged into the correct location, and your location should be able to receive purchase orders, you, or someone with access to change settings in OfficeMate Administration, should perform the following steps:
Log in to OfficeMate Administration (or OfficeMate Home Office).
Click Setup and select Location Preferences.
Select All from the System Preferences For drop-down menu, or select a specific store if this is an exception to general practice policy.
Click the Frame Order or Soft Contact Lens Order tab, depending on the product on the PO that could not be created.
Make a note of the current ship-to location information.
Select the radio button that corresponds to the appropriate location from the If the frame [or lens] is not in stock and ordered for an Eyewear [or Contact Lens] order, ship the Frame [or lens] directly to group.
Select a lab or distribution

Garbled Information Appears in Appointment Scheduler Report

Customer Care — Mon, 11 Apr 2011 07:22:00 GMT
Abstract:
If you are using OfficeMate Suite v10 or above, you have encrypted your database, and information (such as phone numbers) is appearing garbled in the Appointment Scheduler report, decrypt the database to clearly see the information in the report.
Follow the instructions below to decrypt the database:
Close OfficeMate and ExamWRITER.
Back up your data!
Ensure that you are logged into the network as a user with full local administrative access rights.
Open Home Office.
Click Setup and select Encrypt/Decrypt Database.
Click Decrypt to decrypt your database, which may take a few minutes, depending on the size of your database.
Click Close when the decryption process is completed.

Insurance Name and Address Missing on Claims

Customer Care — Tue, 01 Feb 2011 03:35:00 GMT
Abstract:
If you are using OfficeMate v9 or above or OfficeMate Enterprise v2 or above and your insurance claims are getting rejected because your insurance name and address are missing on the claims, follow the instructions below to properly set up your insurance plans so that claims are not rejected for this reason:
Open Home Office.
Click Setup and select Insurance Setup.
Select the insurance carrier from the Select Carrier drop-down menu.
Click the Plan tab.
Select the insurance plan from the Select Plan drop-down menu.
Select either the Carrier or Plan radio button next to the Name and Address on Claim option on the Claim Form tab.
Note: If you select the None radio button, you will receive insurance claim rejections.
Click Save.

Online NPI Registry

Customer Care — Wed, 17 Oct 2007 09:51:00 GMT
Abstract:
A database of healthcare providers who have been assigned National Provider Identifier (NPI) numbers is now online at http://nppes.cms.hhs.gov. This informaiton may be helpful to you if you are recording referring doctors in OfficeMate. There is no charge to use the NPI Registry.

Do I need to install the OfficeMate software on a dedicated server to use OfficeMate software over my network?

Customer Care — Wed, 10 Oct 2007 05:02:00 GMT
Abstract:
The answer depends on how you intend to use OfficeMate. You should consult your network technician before making any decisions.
Small Network
In most cases, you do not need to install the OfficeMate software on the server in a small network environment. The server need only house the OMATE32/DATA folder, which needs to be accessible to each of the network computers running the OfficeMate software. The following documents describe how to use OfficeMate software in your small network environment.
Sharing Folders
http://www.officemate.net/pdfs/Sharing%20Folders.pdf
Mapping Network Drives
http://www.officemate.net/pdfs/Mapping%20Network%20Drives.pdf
Remote Network
If you are using OfficeMate software remotely, then you will need to install the software on your Terminal Server.
Note: OfficeMate Software Solutions does not provide network or hardware support beyond the instructions outlined in the "Sharing Folders" and "Mapping Network Drives" documents.

How do I select a default provider if I have more than one provider recorded in OfficeMate?

Customer Care — Thu, 20 Sep 2007 12:02:00 GMT
Abstract:
To select a default provider in OfficeMate, follow the instructions below:
Click Setup and select Preferences.
Select a default provider from the Provider drop-down menu.
Click OK.

When does box 24J populate on the CMS 1500 form?

Customer Care — Tue, 17 Jul 2007 06:33:00 GMT
Abstract:
Box 24J is populated only when the billing NPI number (box 33) is different from the rendering NPI number (box 24J). The billing provider is recorded in the Provider field at the top of the Fee Slip window, while the rendering provider is recorded on each line item.
The billing NPI number (box 33) is taken from Setup > Business Names > Business tab. The rendering NPI is taken from Setup > Business Names > Provider/Staff tab.
Box 24J is not populated when the billing NPI number is the same as the rendering NPI number according to NUCC's 1500 Claim Form Reference Instruction Manual. You can review the manual online at http://www.nucc.org/index.php?option=com_content&task=view&id=33&Itemid=42.

How can I stop CMS 1500 forms from showing a separate line for sales tax?

Customer Care — Tue, 12 Jun 2007 12:00:00 GMT
Abstract:
Yes, you can stop CMS 1500 forms from showing a separate line for sales tax by simply following the instructions below:
Click Setup in OfficeMate.
Select Preferences.
Click the CMS tab.
Select the No radio button next to "Display Sales Tax on CMS."
Click OK.

When printing HCFAs for insurance companies the were recently added to OfficeMate, why doesn't the HCFA show the examining physician?

Customer Care — Tue, 17 Apr 2007 07:05:00 GMT
Abstract:
The insurance company may not have been assigned to the provider. After adding the insurance companies to the Business Names window, you must enter the insurance information in Business Names > Provider/Staff > Insurance Info for each provider.
Once you have entered the providers' insurance information, refresh the HCFA.
See also OSSU 320: 3rd Party Processing.

Can I print a patient's last name, first name, and home phone number on the first line of a file folder label?

Customer Care — Wed, 07 Feb 2007 10:26:00 GMT
Abstract:
Currently, due to the specific label sizes compatible with OfficeMate you cannot print a patient's last name, first name, and home phone number all on one line of a file folder label; you can print this information, however, on separate lines. Our Development team is aware that some clients would like all of this information to appear on one line and this request has been added to our software enhancement tracking system.

Is there a way to add a prompt to remind the staff when printing receipts or fee slips for a patient to schedule a preappointment for next year?

Customer Care — Mon, 20 Nov 2006 10:50:00 GMT
Abstract: No, you cannot add prompts to fee slips or receipts.

Setting Up OfficeMate Suite Preferences & Customization Options on Multiple Computers

Customer Care — Thu, 15 Jun 2006 13:13:00 GMT
Abstract:
If you have multiple computers in your office that you are setting up with the OfficeMate Suite, network the computers and set up your OfficeMate and ExamWRITER preferences and customization options on your server computer. Close and reopen OfficeMate and/or ExamWRITER on all of the other computers in your office in order for the preferences and customization options that you selected on the server computer to appear on the other office workstations.
For more information on mapping network drives and sharing folders within a network, see the linked related article below.

Why does the Patient Aging report show unapplied amounts that equal the patient balance? Shouldn't the two amounts cancel each other out?

Customer Care — Wed, 03 May 2006 12:39:00 GMT
Abstract:
Unapplied amounts do not cancel out balances. To properly apply unapplied amounts to fee slips, see the "apply a credit to an open item" section in the linked article below.
For future transactions, you can set up your preferences to apply unapplied amounts to new fee slips. To set up this preference, follow the instructions below:
Click Setup on the OfficeMate main window.
Select Preferences.
Click the Other tab.
Select the Yes radio button next to the "Apply patient unapplied amount from fee slip" preference.
Click OK to save your changes.

How can I delete products, insurance carriers, and diagnosis codes that I am no longer using in OfficeMate?

Customer Care — Mon, 01 May 2006 09:54:00 GMT
Abstract:
To delete products in OfficeMate that you no longer use, run the Delete Products Utility. You can only delete products that are NOT linked to a fee slip or Rx order. For more information on running this utility, see the linked article below.
To delete insurance carriers, follow the instructions below. You can only delete insurance carriers that are NOT linked to patients.
Note: If an insurance carrier is linked to a patient, you can rename it instead of deleting it.
Click Setup on the OfficeMate main window.
Select Business Names.
Click the Insurance tab.
Select an insurance from the drop-down menu.
Click Delete.
To delete diagnosis codes, follow the instructions below. You can only delete diagnosis codes that are NOT linked to fee slips.
Note: If a diagnosis code is linked to a fee slip, you can rename it instead of deleting it.
Click Setup on the OfficeMate main window.
Select Customization.
Click the Diagnosis Codes tab.
Select the diagnosis code that you want to delete.
Click Delete Code.

OfficeMate Knowledge Base : OfficeMate : Setup

Using the General Ledger Interface

Setting up OfficeMate for PQRS

How can I assign a CPT code to a range of lens powers without entering every possible lens power individually?

Why isn't the procedure code printing on the CMS 1500 form when glasses or lenses are listed?

How do I create a Quick List of diagnosis codes?

How do I add modifiers to the Fee Slip Line Additional Data window?

Mapping Your Current Ophthalmic Lenses in OME 2.0 After Upgrading From 1.0

New ICD-9 Codes - Effective 10/1/11

Copay Features in OfficeMate v10.5 and Above

Pricing Ophthalmic Lenses per Power Range

Where are the Preferences, Medication Maintenance, and Menu Editor options located in ExamWRITER?

Why do I get prompted for my password when recording every transaction?

Does OfficeMate/ExamWRITER get updated with new procedure codes yearly?

Automatically Calculating Product/Service Sales Tax

Can the posting date be changed in OfficeMate Enterprise v1 and v2 and OfficeMate v9 and v10?

The End of Day process was run accidentally before business was concluded; can I undo this?

Attributes User Checklist

Quantity on Hand Is Not Reduced When Product is Sold

No locations are setup to ship to this location. No POs will be created.

Garbled Information Appears in Appointment Scheduler Report

Insurance Name and Address Missing on Claims

Online NPI Registry

Do I need to install the OfficeMate software on a dedicated server to use OfficeMate software over my network?

How do I select a default provider if I have more than one provider recorded in OfficeMate?

When does box 24J populate on the CMS 1500 form?

How can I stop CMS 1500 forms from showing a separate line for sales tax?

When printing HCFAs for insurance companies the were recently added to OfficeMate, why doesn't the HCFA show the examining physician?

Can I print a patient's last name, first name, and home phone number on the first line of a file folder label?

Is there a way to add a prompt to remind the staff when printing receipts or fee slips for a patient to schedule a preappointment for next year?

Setting Up OfficeMate Suite Preferences & Customization Options on Multiple Computers

Why does the Patient Aging report show unapplied amounts that equal the patient balance? Shouldn't the two amounts cancel each other out?

How can I delete products, insurance carriers, and diagnosis codes that I am no longer using in OfficeMate?