OfficeMate Knowledge Base : ExamWRITER : Error Messages

Error 3021 in ExamWRITER

Customer Care — Fri, 17 May 2013 08:31:00 GMT

Abstract:

If you receive error 3021 in ExamWRITER, it may be because you opened a closed or finalized exam that didn't have a provider assigned to it. If you opened a closed exam, assign a provider to that exam by right-clicking on the exam in the ExamWRITER Control Center (Previous Exams view or Chart Search tab), selecting Change Provider, and selecting a provider for that exam. If you opened a finalized exam, you cannot assign a provider to that exam because the Change Provider option is not available; however, no data is lost or misplaced with this error.

You may also receieve error 3021 in ExamWRITER because the insurance type for the patient's insurance carrier is missing. To add the insurance type to the insurance carrier and clear the error, follow the instructions below and then reopen the exam:

Click Setup on the OfficeMateExamWRITER Administration main window and select Insurance Setup.
Click the Insurance or Insurance Carrier tab.
Select the secondary insurance carrier from the drop-down menu.
Select the appropriate insurance type from the Type or Insurance Type drop-down menu.
Click OK.

-217900, "Invalid Column Name 'ResultsFromBES'" (v10.7)

Customer Care — Wed, 20 Mar 2013 05:37:00 GMT

Abstract: If you upgraded to OfficeMate/ExamWRITER v10.7, but receive error -217900, "Invalid Column Name 'ResultsFromBES'" when recording a fee slip, you did not install the service pack (SP1) for v10.7 and need to install it. Download the service pack on MyInstallCenter and install it on your workstations.

-2146232060

Customer Care — Fri, 22 Feb 2013 03:34:00 GMT

Abstract:

If you receive error -214623060, Invalid Object Name 'Audit_EventType,' in OfficeMate v10, it may be because you are using a backup program that does not specialize in backing up SQL databases or you may have more than one backup program running at the same time. See the attached article about property backing up databases.

To resolve this error, navigate to your OfficeMate or OMATE32 folder on the server (or workstation) where OfficeMate is installed and double-click AuditDBConversion.exe to resolve the error. If you cannot find this file, or if double-clicking it does not resolve the error, contact Customer Care at 800.942.5353.

Note: You only need to run this file on the server (or one workstation) where OfficeMate is installed one time.

2146233080 - Index was outside the bounds of array (ExamWRITER)

Customer Care — Thu, 14 Feb 2013 06:09:00 GMT

Abstract:

Problem: Error 2146233080, "Index was outside the bounds of array," while clicking on different tabs in a new or existing exam in ExamWRITER.

Resolution: This issue was corrected in 10.6.16 Service Pack 1. Go to myinstallcenter.officemate.net to upgrade to the latest version of OfficeMate/ExamWRITER.

-2147467259 (Reichert ExamWRITER Equipment Interface)

Customer Care — Wed, 31 Oct 2012 09:37:00 GMT

Abstract:

If you are using ExamWRITER v10.6.16 in a cloud environment with the Reichert ExamWRITER Equipment Interface and you receive the following error message:

Error Num=-2147467259 Error in: clsEquipDDLayer.rsExamContact_Get & Error Description =Cannot open database "name of database" requested by the login. The login failed.

Error in: ConstructUpdateStmt4EWSpectRx sSQL=

Error Num=91 Object variable or With block variable not set

Then, download the DLL at http://www.officemate.net/dwnld/EW/OME_EquipIFs.zip and replace the existing DLL in the C:/OfficeMate directory on the OfficeMate/ExamWRITER terminal server with this DLL.

Error 70: Permission Denied

Customer Care — Tue, 18 Sep 2012 06:17:00 GMT

Abstract:

Error 70: Permission Denied with ECR Vault

You may receive Error 70: Permission Denied when, in a patient's record in ExamWRITER, you open the Images, Drawings, and Graphics category and attempt to open an image from the ECR Vault.

Contact Comsquared at ecrvsupport@comsquared.com to upgrade to ECR Vault 7.2.1 or later.

Error 70: Permission Denied with the VSP Interface

You may also receive Error 70: Permission Denied when you are attempting to obtain a VSP authorization from within OfficeMate. To resolve this error, complete the tasks below:

Ensure that your permission are set up properly using the attached related article below
Temporarily disable any anti-virus or other file protection software.
Locate and move the VSPSentlog file to a temporary folder; OfficeMate will recreate this file when attempting to obtain another authorization.

Error 70: Permission Denied when Copying Products

You may also receive Error 70: Permission Denied when you are copying a product in OfficeMate/ExamWRITER that has a patient fee and you are logged on as a Terminal Server user. To resolve this error, complete the tasks below:

Allow users to change the system time (Open the Group Policy Editor>Computer Configuration>Windows Setting>Local Policies>User Rights Assignment>Add users to Policy to "Change the system time.")
OR
Remove the patient fees from the product.

Updating Your Topcon Equipment Interface in ExamWRITER 9.0

Customer Care — Mon, 16 Jul 2012 02:05:00 GMT

Abstract:

If you are using the ExamWRITER Topcon equipment interface in ExamWRITER v9.0 and you are experiencing any of the issues below, upgrade to ExamWRITER v10.6 to reseolve the issues. If you are unable to update to v10.6 at this time, follow these instructions below to resolve the issues.

· Error 429

If you are receiving an error 400, 189183, or 418105 message while printing, especially while printing CMS 1500 forms or Rx Order forms, ask your IT professional to perform the following actions to resolve the issue:

Open the virus software on each computer experiencing the error and disable the 'script blocking,' 'watch for suspicious activity,' or 'enable behavior monitoring' setting (the location of this setting can vary and is dependent on your anti-virus application).
Use a business-grade PCL5e-compatible laser printer (preferably an HP LaserJet).
Download and install the most recent PCL5e printer driver for the specific printer from the manufacturer’s Web site.
Add the following lines to the [System] section of the Omate32.ini file:

LABORDERPRINTER=<name of printer>
MEDRXPRINTER=<nameofprinter>

If you need additional help using OfficeMate and you are still receiving this error message, review the attached related article below, or contact the Customer Care team at 1.800.942.5353 or officematesupport@eyefinity.com.

Error 360

Customer Care — Fri, 25 May 2012 02:07:00 GMT

Abstract:

If you have OfficeMate open in addition to an exam in ExmWRITER and also have the ExamDRAW program open, you may receive error 360 when you close OfficeMate using the "X" in the upper right corner of the window. This error will appear after all of the programs (OfficeMate, ExamWRITER, and ExamDRAW) close. Eyefinity is aware of this error in version 7.4 and is working to eliminate it in a future version.

Error 91

Customer Care — Thu, 17 May 2012 06:35:00 GMT

Abstract:

If you are receiving an error 91 message when you are trying to open the OfficeMate Suite, you are most likely either experiencing network issues or database issues.

If you are using OfficeMate 7.2 or above and you are receiving this error message when you close the Third Party Processing window before the insurance claims are finished processing or refreshing, you must ensure in the future that the Cancel button at the bottom of the window is available before you close the Third Party Processing window.

If you are receiving this error message on ALL workstations when you try to open the OfficeMate Suite, and you are using the OfficeMate Suite with a Microsoft Access (not Microsoft SQL) database, run the Repair Utility (see the linked article below for instructions on running the Repair Utility). Note: Do not run the Repair Utility if you are using a Microsoft SQL database.

If you are receiving this error message on one workstation ONLY when you try to open the OfficeMate Suite, ensure that your network drives are properly mapped. Review the "Mapping Network Drives" document at http://www.officemate.net/support_om_resources.aspx to remap your network drives or contact your network administrator for help.

If you are receiving this error message, "Object variable or with block not set," when attempting to export a lab order through the OfficeMate Lab Interface, then an eyewear order in OfficeMate has underlying conditions for both eyes set to No Lens or Balance Lens. To resolve this issue, first determine which lab order in the OfficeMate or OMATE32 DATA\Orders or DATA\Lab folder is causing the issue. You can find the order by sorting the files in the folder by date, To report an error message your received while using OfficeMate/ExamWRITER, complete the attached Error Message Questionnaire and fax it to 1.800.942.5353.

Complete the form as thoroughly as possible to help us help you. Type your responses directly on the questionnaire in Adobe Reader, print it, and fax it to us.

Errors 400, 189183, & 418105 (Secondary Resolution)

Customer Care — Fri, 20 Apr 2012 03:25:00 GMT

Abstract:

If you receive error 400, error 189183, or error 418105 while attempting to print an Rx order or medical Rx order and you cannot resolve the issue using the methods in the knowledge base article at http://www.officemate.net/omkb/article.aspx?id=10763, ask your computer technician to follow the instructions below to output the Rx order to a PDF and then send the PDF to your printer:

Note: You do not need Adobe Reader to complete these instructions.

Go to http://sourceforge.net/projects/pdfcreator/ and download and install PDFCreator.
After the PDFCreator installation completes, open PDF Creator (Start>Programs>PDFCreator>PDFCreator).
Click Printer and select Options.
Click Auto-save on the left side of the window.
Select the Use Auto-save check box.
Type a static filename, for example OMTEMP, in the Filename text box.
Note: Using a static file name ensures that there will always be no more than one PDF file in the temporary output directory and that you will not need to manually delete files.
Select the Use this directory for auto-save check box.
Navigate to and select a temporary output directory for Rx orders (for example, C:\Documents and Settings\username\Desktop\RxTemp).
Click Print on the left side of the window.
Select the Print after saving check box.
Select Select the default Windows printer without any user interact

Automation Error 440

Customer Care — Tue, 21 Feb 2012 03:54:00 GMT
Abstract:
Error 440: Automation Error with Printed Rx Orders
If you are receiving Automation Error 440 when you are printing spectacle Rx exams from ExamWRITER and Rx orders from OfficeMate, update your printer's driver or install a generic postscript printer driver.
A printer driver is a piece of software that tells your computer how to communicate with your printer. Visit the manufacturer's Web site to see if an updated driver is available for your printer.
Error 440: Automation Error with the VSP Interface
You may also receive Error 440: Automation Error when you are attempting to obtain a VSP authorization from within OfficeMate. To resolve this error, complete the tasks below:
Ensure that your permission are set up properly using the attached related article below
Temporarily disable any anti-virus or other file protection software.
Locate and move the VSPSentlog file to a temporary folder; OfficeMate will recreate this file when attempting to obtain another authorization.

-2147417843 (Topcon Autorefractor/Karatometer or Other Serial Connection Interface)

Customer Care — Tue, 31 Jan 2012 07:46:00 GMT
Abstract:
If you are using the ExamWRITER Topcon equipment interface in ExamWRITER 10.5 or later and you are receiving error -2147417843, "Automation error: An outgoing call cannot be made since the application is dispatching an input-synchronous call," when you attempt to open the Topcon autorefractor/karatometer or another serial connection interface from within a patient exam, follow these instructions to resolve the issue:
1. Back up your data!
Download and install the most recent PCL5e printer driver for the printer that you are using from the manufacturer’s Web site.
Ensure that you have installed all of the latest Microsoft Windows service packs and patches, especially those related to the .NET Framework.
If you are using OfficeMate v8 or below, navigate to your OfficeMate or OMATE32 and double-click ~OMRegAll.bat. If you are using OfficeMate v9 or above, navigate to your OfficeMate or OMATE32 and double-click ~RegAllOME_DLLs.bat and ~RegAllOME.NetDLLs.bat.
Ensure that your Microsoft Windows user permissions are correctly set up (see the related article below for information on setting up user permissions)
Re-install OfficeMate/ExamWRITER, including the most recent service pack/patch, if the error continues to occur.

"Error 6 Overflow" while opening ExamWRITER exams

Customer Care — Tue, 17 Jan 2012 04:47:00 GMT
Abstract: If you receive an error 6 overflow message that asks you about unsaved data, turn the firewall on your server and workstation off to resolve the error.

OfficeMate/ExamWRITER Data Conversion Error on Server

Customer Care — Wed, 04 Jan 2012 08:30:00 GMT
Abstract:
If you receive an error during the data conversion on your server while you are upgrading OfficeMate/ExamWRITER, click Try Again. If you continue to receive the error, click Quit, restore your prior OfficeMate version, and call Customer Care at 800.942.5353 to schedule an assisted installation.

Error 2147217887

Customer Care — Wed, 30 Nov 2011 07:44:00 GMT
Abstract:
If you receive error 2147217887 when you are tying to open OfficeMate or ExamWRITER, right-click on the OfficeMate or ExamWRITER icon on your desktop and select Properties. Click the Compatibility tab and ensure that the Run this program in compatibility mode for check box is NOT selected. After you deselect the check box, click OK to save your changes. You can now open OfficeMate or ExamWRITER without receiving this error message.
If you continue to receive error 2147217887 in ExamWRITER 7.4.1 or higher when you are trying to print a final contact lens or spectacle Rx, open the Contact Lens Final - Rx or Spectacle Final window, place your cursor in the Usage drop-down menu, press F12, and shorten descriptions in the Code Maintenance window that are more than 29 characters in length (all descriptions in this field must be 29 or less characters in length). Click Save/Exit to save your changes.
If you receive error 2147217887 in ExamWRITER 10.5 or higher when you are trying to run the Exam Analysis report from OfficeMate Administration, review the insurance carriers and plans in the Insurance Billing Initial Setup window and remove any apostrophes that may be included in the carrier and plan names. After removing all apostrophes from carrier and plan names, rerun the Exam Analysis report.

ExamWRITER Error: -217913

Customer Care — Mon, 21 Nov 2011 07:43:00 GMT
Abstract: If you receive Error -217913 while using ExamWRITER, click the Continue button on each error message that displays. The error message may display for each finalized and closed exam in your database. After you click Continue on each error message for each exam, the error messages will no longer appear.

Database Error When Opening Exams in ExamWRITER v10.5.21

Customer Care — Wed, 05 Oct 2011 07:35:00 GMT
Abstract:
If you are using ExamWRITER v10.5.21, you may receive the following message when you open a patient exam: “Do you want to save unsaved data?” Clicking Yes displays the error message “ERROR: Exam not found in sub_unloadLocalExam Tables: ####,” while clicking No displays the error message “Database error.” After the error message displays, ExamWRITER closes, and the exam is then locked.
This error does not occur in OfficeMate/ExamWRITER v10.5.22 and above.
In order to avoid this error in v10.5.21, follow the instructions below:
1. From the OfficeMate Administration main window, click Setup, select ExamWRITER, and select Preferences.
OR
If you are using ExamWRITER v10.5.21, you may receive the following message when you open a patient exam: “Do you want to save unsaved data?” Clicking Yes displays the error message “ERROR: Exam not found in sub_unloadLocalExam Tables: ####,” while clicking No displays the error message “Database error.” After the error displays, ExamWRITER closes, and the exam is then locked.
This error does not occur in OfficeMate/ExamWRITER v10.5.22 and above.
In order to avoid this error in v10.5.21, follow the instructions below:
1. From the OfficeMate Administration main window, click Setup, select ExamWRITER, and select Preferences.
OR
If you receive an Error 9 when opening OfficeMate on a network, ensure that all of the computers on the network have the same version of OfficeMate installed. If any computers are running different versions of OfficeMate, install the latest version of OfficeMate on all of the computers.

If you receive an Error 9 when trying to create a patient fee slip using OfficeMate or patient exam using ExamWRITER and you are using the OfficeMate Suite with a Microsoft Access (not Microsoft SQL) database, perform the following steps:
Close OfficeMate and ExamWRITER on all workstations.
Backup your data.
On computer that stores your OfficeMate data or on the server, open My Computer
Note: If you are using a dedicated server, open My Computer on one of the workstations.
If you are receiving error 217900, "ExportFile," when you are in the Third Party Processing window in OfficeMate, you most likely are missing insurance information on one or more lines on the fee slip. The top left corner of the error message will display the fee slip number with the missing insurance information. Open the fee slip and ensure that you've recorded an insurance carrier for each line item on the fee slip. Also, ensure that both the primary and secondary insurance carrier and plan names do not contain any apostrophes. Refresh your claims after making any changes.
If you are receiving an "error 217900 divide by zero" message while maintaining inventory, click the Products icon, select Inventory, select Physical Count, select the count cycle, click Record, and then update the quantity on hand.
If you are receiving error 217900 while using Terminal Services and clicking on an equipment interface icon in the Images - Drawings tab in ExamWRITER, simply click Continue to review the equipment interface images.
If you are receiving an "Error 217900 -
Customer Care — Fri, 06 May 2011 09:31:00 GMT
Abstract:
If you receive a "Waiting for Server Install" message while installing OfficeMate Suite v9 or v10 on a workstation, complete the following tasks:
Ensure that the correct data drive has been mapped.
Ensure that the Omate32.ini data directory is mapped to the correct drive.
Verify that there are no hidden Omate32.ini files.

-467262

Customer Care — Wed, 26 Jan 2011 08:08:00 GMT
Abstract: If you are attempting to create multiple CCR documents for a patient who has three or more closed exams in v10 or above and you receive error -467262, close the eDocuments tab after creating the first CCR document and then reopen it to create the second CCR document.

Errors -2147247900 & 13 in ExamWRITER v9.5 & ePrescribing Interface

Customer Care — Tue, 18 Jan 2011 07:08:00 GMT
Abstract:
If you are using ExamWRITER v9.5 and the ePrescribing Interface and you receive error -2147247900, Invalid column name 'Prd_inactive,' and then Error 13, Type Mismatch, when you exit the ePrescribing Interface, follow the instructions below to resolve the error messages.
1. Close OfficeMate and ExamWRITER on all of your computers.
2.

Error -2147217843

Customer Care — Wed, 29 Dec 2010 05:21:00 GMT
Abstract:
If, while installing OfficeMate v9 or above, you receive error -2147217843, click OK to close the error message and then follow the instructions below:
Locate the OM_Server.exe file.
– If you downloaded the installation files from MyInstallCenter, OM_Server.exe is most likely in your OfficeMate Updates folder. If you don't have an OfficeMate Updates folder, navigate to the location the files were saved when thy were downloaded.
– If you are installing from a disc, right-click the disc, select Open, and double-click the bin folder.
– If you are installing the officeMate demo from a disc, right-click the disc and select Open.
Right-click on the OM_Server.exe file.
Note: The filename may not be exact, but is similar to OM_Server.exe.
Select Run as Administrator.
If, after running the OM_Server.exe file as an administrator, you continue to receive this error message, contact Customer Care at 800.942.5353.

OfficeMate Server Install Error

Customer Care — Mon, 13 Dec 2010 05:37:00 GMT
Abstract:
If you receive one of the following OfficeMate Server Install error messages
Conversion has completed but there were validation errors with the conversion. Please review SchedulerDatabaseConversionValidationErrors.log. Click OK.
Unable to find C:\Documents and Settings\Administrator\WINDOWS\ConvDone-SchedDBNew.dat. This installation will be aborted.
follow the instructions below:

Follow the instructions below if, while using the OfficeMate Suite in Windows Vista, Windows 7, or Windows Server 2008, you receive the User Account Control error that states, "A program needs your permission to continue. If you started this program, continue." You will also need to complete the instructions below if you are using Windows Vista or Windows 7, you are receiving error 339, and you are unable to run ~OMRegAll.bat or ~Reg_9.0_OME_DLLs.bat, even as the administrator.

Windows Vista Users
1. Click ContinueOK to continue the installation process.

ConversionADO Stop Statement in Diagnosis Table

Customer Care — Wed, 20 Oct 2010 08:15:00 GMT

Abstract: If, while installing OfficeMate v9 or above, you receive a conversionADO stop statement in diagnosis table message, ensure that none of your diagnosis code descriptions have apostrophes in them and then restart or resume the installation process.

Component 'MSCOMCTL.OCX' is not Correctly Registered

Customer Care — Wed, 20 Oct 2010 05:36:00 GMT

Abstract: If, while installing OfficeMate v9 or above, you receive an error message that states, "Component 'MSCOMCTL.OCX' or one of its dependencies not correctly registered: a file is missing or invalid," ensure that you have installed all critical Windows updates. If, after ensuring that you have installed all critical Windows updates, you continue to receive this error message, contact Customer Care at 800.942.5353 so that they can register your files.

Wait for Server Install

Customer Care — Wed, 20 Oct 2010 04:57:00 GMT

Abstract: If, while installing OfficeMate v9 or above or opening OfficeMate v9 or above, you receive a Wait for Server Install message, ensure that your security/permissions are properly set up and then double-click the OMServer.exe file and follow the on-screen prompts to successfully complete the installation. For more information on setting up security/permissions, see the related linked article below.

OfficeMate SQL Data appears to already be installed! Aborting!

Customer Care — Tue, 19 Oct 2010 09:51:00 GMT

Abstract:

If, while installing OfficeMate v9 or above as a new user, you receive an OfficeMate Server Install error that states "OfficeMate SQL Data appears to already be installed! Aborting!," navigate to the OMATE32\DATA folder and delete the OM_SQL folder in order to proceed with the installation process.

Note: If you are upgrading to OfficeMate v9, and not installing OfficeMate v9 as a new user, do not delete the OM_SQL folder!

Removing 90-Day Evaluation Error Messages

Customer Care — Tue, 02 Mar 2010 12:37:00 GMT

Abstract:

If you received a "This copy of OfficeMate (or ExamWRITER) is a 90 day evaluation and will expire on DD/MM/YYY" message and you are NOT a new client, you are using a Demo CD with demo data.
To remove this error message: You must uninstall the Demo CD and install the Complete Program CD. For installation instructions, go to www.officemate.net/pdfs/OM Installation.pdf.

If you received a "This copy of OfficeMate (or ExamWRITER) is a 90 day evaluation and will expire on DD/MM/YYY" message and you are a NEW client who recently installed the Complete Program CD for the first time, you have not activated your software.
To remove this error message: You must activate your software by installing the Activation CD. For activation instructions, go to www.officemate.net/pdfs/OM Installation.pdf.

If you received a "This copy of OfficeMate (or ExamWRITER) is a 90 day evaluation and will expire on DD/MM/YYY" message and you are an EXISTING client using a new server and computer, your data may need to be restored and remapped.
To remove this error message: Restore your OfficeMate Suite data from your backup media and ensure that your OMATE32 folder is mapped to your server. For data restoration instructions, see

Error 6 Overflow in ExamWRITER

Customer Care — Thu, 17 Dec 2009 09:15:00 GMT

Abstract: If you receive an Error 6 Overflow message when you are selecting a procedure code to add to the Selected Procedures box in the Diagnosis/Procedure Coding window in ExamWRITER, close ExamWRITER and unzip the ExamWRITER 7.0.exe file attached to this article into your OMATE32 folder.

Error 62 on ExamWRITER 6.4, "Run-time error 62..Input past end of file"

Customer Care — Mon, 14 Dec 2009 05:00:00 GMT

Abstract:

If you are receiving error 62 while you are using ExamWRITER 6.4, you have a locked record that you are trying to access. To rectify this error message, upgrade to the latest version of ExamWRITER.

Note: The information in this article applies only to ExamWRITER 6.4. If you receive error 62 while using a newer version of ExamWRITER, call Client Services at 800.942.5353.

Zeiss VISUPAC Error Messages/Cannot Review Images

Customer Care — Wed, 14 Oct 2009 10:49:00 GMT

Abstract:

If you receive a "CMDProcess: Error = 53 File not found x=7 sTemp=C:\OfficeMate\DATA\HIS\Temp" error message or you cannot review Zeiss VISUPAC images in ExamWRITER, follow the instructions below:

Click the OT29287.exe file attached to this article.
The File Download - Security Warning window opens.
Click Run.
If the Internet Explorer - Security Warning window opens, click Run; otherwise, go to step 4.
The WinZip Self-Extractor window opens.
Click Browse, if necessary, and navigate to and select the location of the drive and folder where your ExamWRITER files are located (OMATE32 (for OfficeMate/ExamWRITER users) or OfficeMate (for OfficeMate Enterprise/ExamWRITER users)) and click OK. If your drive location and folder is already correctly displayed in the WinZip Self-Extractor window, skip this step.
Click Unzip to unzip the files.
Click OK after the files successfully unzip.
Click Close to close the WinZip Self-Extractor window.
Navigate to your OMATE32 (for OfficeMate/ExamWRITER users) or OfficeMate (for OfficeMate Enterprise/ExamWRITER users) folder.
Double-click ~OMRegAll.bat.
A command prompt windows opens and registers the Zeiss.dll file.

Humphrey Test Connection Failed/Network Error

Customer Care — Fri, 10 Apr 2009 11:46:00 GMT

Abstract:

If a test connection fails or you receive a network error when you are using the Humphrey HFA II-i interface and setting up the Humphrey equipment, you need to complete a test connection, as documented in the ExamWRITER Equipment Integration User's Guide. In short, when you press Proceed on the Humphrey equipment, you need to then press the TestConnection button in the Setup ExamWRITER Equipment Interfaces window in ExamWRITER so that the "Waiting for HFA Test Connection Data" window will open in ExamWRITER. If you do not complete a test connection after you press Proceed on the Humphrey equipment when you are setting it up, the connection will fail or you will receive a network error and the "Waiting for HFA Test Connection Data" window will not open in ExamWRITER.

ExamWRITER Imacam Equipment Interface Errors

Customer Care — Thu, 09 Apr 2009 11:50:00 GMT

Abstract:

If you are using the ExamWRITER Imacam equipment interface on a computer running Windows Vista and you receive an "Imacam is not registered! Do you want to register?" message in the Imacam software or a "The Imacam shared directory has not been set up correctly. You may need to reinstall the Imacam software to use it correctly." message in ExamWRITER, follow the instructions below before reinstalling the Imacam software:

Click the Start button.
Select Control Panel.
Double-click User Accounts.
Click the Turn User Account Control on or off link.
Deselect the Use User Account Control (UAC) to help protect your computer check box.
Click OK.
Restart your computer.

If you continue to receiving a "The Imacam shared directory has not been set up correctly. You may need to reinstall the Imacam software to use it correctly." message in ExamWRITER, reinstall the Imacam software.

I can't save any new information in the OfficeMate Suite—why not?

Customer Care — Wed, 10 Dec 2008 06:23:00 GMT

Abstract:

If you cannot save any new information in OfficeMate or ExamWRITER, you most likely have not renewed your Annual Software Maintenance Agreement (ASMA) by paying your annual fee.

If your ASMA renewal is past due, your software will become "read only" and you will not be able to record any new information in the OfficeMate Suite programs. To renew your ASMA, call 1.800.269.3666, option 2. If you have questions about your ASMA, call the number mentioned before or send an e-mail to renewals@officemate.net.

If you are receiving a 90-day evaluation error message while you are using the OfficeMate Suite, see the linked related article for information on how to disable this error message.

If, after completing the tasks above, you still cannot save new information in OfficeMate or ExamWRITER, contact the Client Services department at 1.800.942.5353, option 1, or support@officemate.net. You must have an active ASMA in order to receive help from the Client Services team.

Install Wizard States that an OfficeMate Application is Open During Installation

Customer Care — Thu, 30 Oct 2008 15:54:00 GMT

Abstract:

If you are using more than 10 workstations, a SQL database, or accessing the OfficeMate Suite database remotely, and you do not properly exit OfficeMate or ExamWRITER, you may receive a warning that there is still an open OfficeMate application while installing the OfficeMate Suite. If you receive this warning message, complete the instructions below to close the application:

Verify that all OfficeMate applications are closed on all workstations.
Click Start
Select Settings.
Select Control Panel.
Select Administrative Tools.
Select Terminal Services Manager.
Close all open OfficeMate applications.

Error 53 Occurs When Deleting an ExamDRAW Drawing

Customer Care — Fri, 17 Oct 2008 07:04:00 GMT

Abstract: If you attempt to delete an ExamDRAW drawing in ExamWRITER 8.0 that you created in version 7.4.2 or below, you may receive error 53 and ExamWRITER may close. When you attempt to reopen the exam, you may receive error 53 again. OfficeMate Software Solutions is aware of this issue and is working to resolve it in a future version update.

Error 562 or 526

Customer Care — Thu, 27 Mar 2008 10:35:00 GMT

Abstract:

If you are receiving error 562 or error 526 while attempting to print from OfficeMate (for example, while attempting to print a receipt), you are experiencing an issue with your printer driver. Reinstall your printer driver and then reinstall the OfficeMate Suite to resolve the error.

Action Cancelled When Attempting to Scan Document into eDocuments

Customer Care — Fri, 07 Mar 2008 11:15:00 GMT

Abstract:

If you receive an Internet Explorer "Action cancelled" message when you are attempting to scan documents into the eDocuments module in OfficeMate or ExamWRITER, you do not have Adobe Reader installed. Because all documents scanned directly into OfficeMate or ExamWRITER must be saved as a PDF file, you must have Adobe Reader installed on your computer. If you do not have Adobe Reader installed on your computer and you click the Scan button on the eDocuments Information window, the "Action cancelled" message will appear and the File Download window will open and prompt you to save the SAMPLE.pdf file in the OMATE32\Icons folder, which is incorrect.

To resolve this issue and use the scan feature in OfficeMate and ExamWRITER, you must install Adobe Reader at www.adobe.com.

No TWAIN sources available, exiting!

Customer Care — Fri, 07 Mar 2008 05:49:00 GMT

Abstract: If you do not have your scanner driver properly installed on your computer, you will receive a DocScan error message that states "No TWAIN sources available, exiting!" when you attempt to scan a document into the eDocuments portion of OfficeMate or ExamWRITER. To resolve this error, install your scanner driver on your computer.

Installation Error Message, "OfficeMate Products are running! (Located file Omate.ldb) ..."

Customer Care — Fri, 07 Dec 2007 05:49:00 GMT

Abstract:

If you receive an "OfficeMate Products are running! (Located file Omate.ldb)..." or similar error message while you are installing the OfficeMate Suite, you did not properly close OfficeMate, ReportWRITER, or ExamWRITER before you started the installation process. To continue installing the software, follow the instructions below:

If you are using an online data back up service to continuously back up your OfficeMate database, stop the service so that you are able to install the OfficeMate Suite updates. If you are not using an online data back up service to continuously back up your OfficeMate database, go to step 2.
Ensure that OfficeMate, ReportWRITER, and ExamWRITER are closed on all of your computers and restart each computer and server (if applicable).
Open Windows Explorer.
Navigate to your OMATE32/DATA folder.
Click View in the toolbar at the top of the window and select Details.
Delete all files with the .ldb extension.
CAUTION! Only delete files with the .ldb extension. Do not delete any files that do not have the .ldb extension.
You can now properly install the OfficeMate Suite.

Open Charges Reappear If You Open a Closed or Finalized Exam

Customer Care — Fri, 09 Nov 2007 10:15:00 GMT

Abstract:

If you upgrade to OfficeMate or ExamWRITER version 7.x and open a finalized exam in ExamWRITER or an open or closed exam that had open charges prior to the software upgrade, the open charges will be duplicated for the patient and both the original and duplicate open charges will post to the fee slip if you do not deselect the duplicate open charges on the Open Charges window in OfficeMate.

If you upgrade to OfficeMate or ExamWRITER version 7.x and post charges from an open exam to a patient's OfficeMate fee slip, finalize the exam, view the exam, and then open the Fee Slip window in OfficeMate and find and select the same patient, the open charges will be listed on the fee slip again. You will need to delete these duplicate open charges from the fee slip before recording the fee slip for the patient.

OfficeMate Software Solutions is aware of these issues and is working to resolve them in a future version of the software.

Component "threed20.ocx" or one of its dependencies not correctly registered: A file is missing or invalid

Customer Care — Mon, 26 Feb 2007 11:09:00 GMT

Abstract:

If you receive the following error message after you've activated your OfficeMate Suite, install the OfficeMate Suite first, and then activate the software:

Component "threed20.ocx" or one of its dependencies not correctly registered: A file is missing or invalid

-2147467259

Customer Care — Wed, 21 Feb 2007 05:54:00 GMT

Abstract:

If you receive error number -2147467259 when you open the OfficeMate Suite, you most likely have an issue with your network permissions. If you are able to open the OfficeMate Suite on the server without receiving this error message, then this also indicates that you have issues with your permissions. Ensure that everyone in your office has full permissions to access the OMATE32 folder.

The related article below gives general guidelines to applying Windows security settings.

Information Recorded Not Displayed in ExamWRITER Using Windows 2000 on a Network

Customer Care — Wed, 24 Jan 2007 11:29:00 GMT

Abstract:

If you are using ExamWRITER on a computer running Windows 2000 and that computer is connected to a network, information that you record in ExamWRITER fields might not be immediately visible on the ExamWRITER chart window. If you are noticing this issue, simply click on a different tab in the ExamWRITER chart window and then click back on the tab that you were working in and the information with then be visible.

Upgrade to ExamWRITER version 7.1 to completely correct this issue.

Error 52 in ExamWRITER

Customer Care — Thu, 28 Sep 2006 11:33:00 GMT

Abstract:

If you are receiving error 52 (InitVar Error: 52 Bad file or number x = 1 File: ExamWRITER) after installing ExamWRITER, ensure that all users have full control permissions. Also, ensure that your network drives are properly mapped. For more information on mapping network drives, see the linked related article below.

WinZip Self-Extractor Error 2 When Installing the OfficeMate Suite 6.4 Patch

Customer Care — Mon, 21 Aug 2006 12:34:00 GMT

Abstract:

If you receive a WinZip Self-Extractor error message that states, "Error 2 running command c:\omate32\~om_reg.bat," while you are installing the OfficeMate Suite 6.4 patch, follow the instructions below to resolve the error:

Open your C:\OMATE32 folder (if you do not have an OMATE32 folder on your C drive, navigate to D:\OMATE32).
Copy the files (but NOT the folders) of your OMATE32 folder on your C drive (or D drive) to the OMATE32 folder on the drive letter where OfficeMate is installed on your server.
Open the sub-folders in your C:\OMATE32 (or D:\OMATE32) folder and copy the files in those folders to the corresponding folders in the OMATE32 folder on the drive letter where OfficeMate is installed on your server. CAUTION! Do NOT copy the entire folder, just the files inside the folder!
Navigate to your OMATE32 folder on your server.
Double-click the ~OMRegAll.bat file to properly register your files.

Error 507

Customer Care — Thu, 10 Aug 2006 10:45:00 GMT

Abstract:

If you are receiving error 507 when you try to print, complete the following tasks to correct the error:

Verify that documents can be printed outside of Microsoft Word, the OfficeMate Suite, & Notepad
Reinstall your printer driver.
Ensure that your printer network resource is available.
Ensure that your permissions are properly set up.

If you continue to receive this error message after completing the tasks above, contact our Client Services team at 1.800.942.5353.

Error -2147217685

Customer Care — Thu, 10 Aug 2006 10:19:00 GMT

Abstract:

If you receive error -2147217685 one computer on your network has locked up the database because of a network disconnection, incorrect mapped network drive, or unavailable network connection.

If you started receiving this error within the past few days and it continues to occur, ask your network technician to ensure that your network settings and connections are working properly.

If your network settings and connections are working properly, run the Repair Utility. For more information on running this utility, see the linked related article below.

Runtime Error! Program C:\OMATE32\query.exe Abnormal Program Termination Also Not Enough Space for Thread Data

Customer Care — Thu, 25 May 2006 10:57:00 GMT

Abstract: If you are receiving a Runtime Error! Program C:\OMATE32\query.exe Abnormal Program Termination Also Not Enough Space for Thread Data error message, reinstall your OfficeMate Suite to replace the query.exe file and resolve the error. If after reinstalling you continue to receive this error message, call the Client Services team at 1.800.942.5353.

Unrecognized Database Format

Customer Care — Fri, 05 May 2006 10:26:00 GMT

Abstract:

If you receive an "Unrecognized database format..." error message while you are opening the OfficeMate Suite, follow the instructions below to correct the error:

At the server computer, try to open OfficeMate or ExamWRITER. When the "Unrecognized database format..." error appears, note the data path listed in the message (i.e., C:\OMATE32\DATA\Omate.mdb).
Open Windows Explorer.
Navigate to your OMATE32/DATA folder using the path displayed in the error message.
Click View in the toolbar at the top of the window and select Details.
Delete all files with the .ldb extension.
CAUTION! Only delete files with the .ldb extension. Do not delete any files that do not have the .ldb extension.
Run the Repair Utility. For more information on running the Repair Utility, see the linked article below.
After the Repair Utility is finished successfully running, open the OfficeMate Suite.

If you continue to receive this error message after completing the instructions above, contact Client Services at 1.800.942.5353.

Omate.mdb File Not Found

Customer Care — Thu, 27 Apr 2006 08:32:00 GMT

Abstract:

If you received an "omate.mdb File Not Found" error message, read and implement the tips below to correct the issue:

Test your computer's network connectivity by checking to see if the network drive where your omate.mdb is located is available.

If the drive is missing, re-map your network drives. For more information on mapping network drives, click on the related article link below.
If your network drive is available, click on it to open the folder. If you receive an error message regarding connectivity, check your network's physical connections. If the physical connections are strong, consult your network technician for further assistance.

Check to see if your DATA folder is storing the omate.mdb file correctly. Navigate to your OMATE32\DATA folder and try to located the omate.mdb file.

If the omate.mdb file is available and you have other computers currently using OfficeMate and ExamWRITER, check to see if the last Date Modified for the omate.mdb file is today. Check, also, to see if the time stamped next to the date is close to the current time. If your OfficeMate Suite database is located in the correct directory and it is stamped with the current date and time, but you are still unable to access OfficeMate or ExamWRITER, run the Repair Utility. For instructions on running this utility, click on the related article link below.
If the omate.mdb file is missing from the OMATE32\DATA folder or the last modified date is old, then your folder is mapped incorrectly. To properly map your OfficeMate Suite database folder and files, click on the related article link below for instructions on using the Change .INI Utility to remap your database location.

Using the OfficeMate Suite with Microsoft Windows 98 and the Latest Microsoft Data Access Update

Customer Care — Tue, 18 Apr 2006 09:44:00 GMT

Abstract:

If you are running the Microsoft Windows 98 operating system on computers with OfficeMate Suite version 5.2 or lower and you upgrade the operating system with the latest Microsoft Data Access (MDAC) update, you may no longer be able to successfully open the OfficeMate Suite because of an incompatibility issue with the updated Access database. To solve this issue, reinstall the Windows 98 operating system and the OfficeMate Suite.

OfficeMate Software Solutions does not recommend Windows 98. Also, effective June 30, 2006, support for Windows 98, Windows 98 Second Edition, and Windows Me (and their related components) will end. Incident support, security updates, and Customer Support Agreements will no longer be available to the public. For more information, go to www.microsoft.com.

For a list of the current OfficeMate Suite system specifications, click the related article link below. The OfficeMate Suite requires that your operating system be either Windows 2000 or Windows XP. OfficeMate Suite versions 6.0 and above will NOT run on Windows 98 or Windows 95.

Database Missing Warning

Customer Care — Wed, 01 Mar 2006 10:14:00 GMT

Abstract:

If you receive a Database Missing Warning error message that states: "Could not find file 'C:\OMATE32\DATA\conversion.mdb,'" click OK and reinstall your OfficeMate Suite.

If you receive a Database Missing Warning error message that states that OfficeMate or ExamWRITER is missing another type of database file (other than conversion.mdb), you may need to restore your data from backup. Call the Client Services department at 1.800.942.5353 or e-mail them at support@officemate.net for further support information.

Error 567

Customer Care — Mon, 27 Feb 2006 07:32:00 GMT

Abstract: If you are receiving error 567 on your computer while you are using OfficeMate or ExamWRITER, ensure that you have met the following requirements:

You have your printer properly set up.
Your printer is online.
The correct printer is selected.
You have the latest printer drivers installed on your system. You may have to reinstall your printer drivers because a .dll file is missing or corrupted.

If you continue to receive error 567, reboot your computer and reinstall the OfficeMate Suite (if rebooting doesn't correct the error). If you continue to receive this error after meeting all of these requirements, rebooting your computer, and reinstalling the OfficeMate Suite, call the Client Services department at 1.800.942.5353 or e-mail them at support@officemate.net.

Error 513

Customer Care — Wed, 15 Feb 2006 08:31:00 GMT

Abstract:

If you are receiving error 513 on your computer while you are using OfficeMate or ExamWRITER, ensure that you have met the following requirements:

You have the latest printer drivers installed on your system. You may have to reinstall your printer drivers.
You are using a laser printer and not a multi-function printer (see the OfficeMate and ExamWRITER system requirements at http://www.officemate.net/officemate_sys_req.aspx).
You have your printer properly set up.

If you continue to receive error 513, call the Client Services department at 1.800.942.5353 or e-mail them at support@officemate.net.