OfficeMate Knowledge Base : ExamWRITER : Printing Rx

How do I add or modify special instructions to my final spectacle Rx before I print it?

Customer Care — Thu, 02 Aug 2012 04:10:00 GMT

Abstract: In ExamWRITER 6.4 and below, you cannot add or modify special instructions to your final spectacle Rx before you print it; however, in version 7.0 and above you can type special instructions in the Special Instructions to Lab text box in the Rx window and you are also able to type Rx notes in the Rx Notes text box in the Rx window. Text that you type into the Rx Notes text box will print on the final Rx.

Errors 400, 189183, & 418105 (Secondary Resolution)

Customer Care — Fri, 20 Apr 2012 03:25:00 GMT

Abstract:

If you receive error 400, error 189183, or error 418105 while attempting to print an Rx order or medical Rx order and you cannot resolve the issue using the methods in the knowledge base article at http://www.officemate.net/omkb/article.aspx?id=10763, ask your computer technician to follow the instructions below to output the Rx order to a PDF and then send the PDF to your printer:

Note: You do not need Adobe Reader to complete these instructions.

Go to http://sourceforge.net/projects/pdfcreator/ and download and install PDFCreator.
After the PDFCreator installation completes, open PDF Creator (Start>Programs>PDFCreator>PDFCreator).
Click Printer and select Options.
Click Auto-save on the left side of the window.
Select the Use Auto-save check box.
Type a static filename, for example OMTEMP, in the Filename text box.
Note: Using a static file name ensures that there will always be no more than one PDF file in the temporary output directory and that you will not need to manually delete files.
Select the Use this directory for auto-save check box.
Navigate to and select a temporary output directory for Rx orders (for example, C:\Documents and Settings\username\Desktop\RxTemp).
Click Print on the left side of the window.
Select the Print after saving check box.
Select Select the default Windows printer without any user interact

Automation Error 440

Customer Care — Tue, 21 Feb 2012 03:54:00 GMT
Abstract:
Error 440: Automation Error with Printed Rx Orders
If you are receiving Automation Error 440 when you are printing spectacle Rx exams from ExamWRITER and Rx orders from OfficeMate, update your printer's driver or install a generic postscript printer driver.
A printer driver is a piece of software that tells your computer how to communicate with your printer. Visit the manufacturer's Web site to see if an updated driver is available for your printer.
Error 440: Automation Error with the VSP Interface
You may also receive Error 440: Automation Error when you are attempting to obtain a VSP authorization from within OfficeMate. To resolve this error, complete the tasks below:
Ensure that your permission are set up properly using the attached related article below
Temporarily disable any anti-virus or other file protection software.
Locate and move the VSPSentlog file to a temporary folder; OfficeMate will recreate this file when attempting to obtain another authorization.

Why does the provider's signature not display on medical Rx's printed from ExamWRITER?

Customer Care — Mon, 28 Nov 2011 02:44:00 GMT
Abstract:
If you are using ExamWRITER v10.5, the provider's signature may not display on medical prescriptions printed from ExamWRITER. To ensure that the signature is set up properly in ExamWRITER, ensure that:
The signature file is a JPG located in the eDocuments folder.
All NTFS permissions are correct. For more information on setting up the correct Windows NTFS permissions, please see article #10859.
The correct path for the signature file is set up. To set up the path, follow the instructions below:
From the OfficeMate Administration main window, click Setup and select Resource Setup.
On the Resources Setup window, click Browse and select an image for the Signature Link text box.
The signature file is not too large. The signature file should be less than 50Kb and the dimensions should not exceed 400x100 pixels.

Can I not print a patient's age on his or her spectacle and contact lens Rx?

Customer Care — Tue, 09 Aug 2011 09:13:00 GMT
Abstract:
If you are using OfficeMate v8 or below, all contact lens and spectacle prescriptions print with the patient’s age displayed on the Rx.
If you are using OfficeMate v9 or above, follow the instructions below to choose whether or not a patient’s age is displayed on an Rx:
From the OfficeMate Administration main window, click Setup and select Preferences.
Beginning on April 1, 2008, prescriptions written for Medicaid patients must be recorded using tamper-resistant Rx paper. Computer generated prescriptions that are printed and signed by a doctor must be printed on compliant, tamper resistant paper. This 8 1/2 × 11" paper is widely available from commercial vendors (you can purchase tamper-resistant Rx paper from Dependable Business Products at 800.747.7210).

Originally, this mandate was supposed to go into effect on October 1, 2007; however, the mandate has been revised to go into effect on April 1, 2008 (see http://www.ama-assn.org/amednews/2007/10/15/gvsa1015.htm for more information).

For a list of FAQs about this mandate, go to Yes, you can sign your ExamWRITER or OfficeMate medical prescriptions on your touch-screen Tablet PC before they are printed using the Journal Writer program. To set up ExamWRITER on your Tablet PC to use the Journal Writer program, follow the instructions below:
In Windows, ensure that the Journal Note Writer printer is set up.
In ExamWRITER, open the Preferences window and click the Rx Print Options tab.
Select Journal Note Writer from the Medical Rx and/or Ophthalmic Rx drop-down menus.
Click OK.
After you record and select to print a medical prescription, Windows Journal will open and you can sign the Rx and then print or e-mail it (if you are e-mailing the prescription, send the Rx in the .tif format so that it cannot be modified).

Error 562 or 526

Customer Care — Thu, 27 Mar 2008 10:35:00 GMT
Abstract:
If you are receiving error 562 or error 526 while attempting to print from OfficeMate (for example, while attempting to print a receipt), you are experiencing an issue with your printer driver. Reinstall your printer driver and then reinstall the OfficeMate Suite to resolve the error.

Do OfficeMate and ExameWRITER support double-sided printing on duplex printers?

Customer Care — Tue, 25 Mar 2008 05:35:00 GMT
Abstract:
OfficeMate and ExamWRITER can print to duplex printers, but offer very limited control over printing within the programs themselves. To print on both sides of the page using your duplex printer, you must change the default settings for that printer on each computer on which you are using OfficeMate or ExamWRITER.
Note: OfficeMate Software Solutions recommends HP brand printers. OfficeMate and ExamWRITER are tested using HP printers.
To change your default print settings in Windows XP, perform the following steps:
From the windows desktop, click Start.
Select Settings, select Printers and Faxes,
Right-click the duplex printer and select Properties to change the default settings.
If OfficeMate and ExamWRITER still don't print on both sides of the page, go to the manufacturer's Web site and download the latest driver for your printer.
If you have set your default printer settings and downloaded and installed the latest driver for your printer, your last resort is printing from OfficeMate or ExamWRITER to a PDF using a program like PDF Creator. You can then open the PDF in Acrobat Reader and print to your duplex printer. Information on the free PDF Creator can be found in article 11578.

Can I fax a correspondence letter directly from the computer?

Customer Care — Mon, 22 Oct 2007 06:02:00 GMT
Abstract:
The OfficeMate Suite does not provide any functionality or support for sending faxes.
There are, however, many fax/printers and fax applications that allow you to fax from any application in the same way you would print to a printer. If your fax machine is connected to your network, consult the documentation that came with your fax machine for information on sending faxes from your computer.

My report is printing in portrait instead of landscape so I can't see the whole report. How do I fix this?

Customer Care — Thu, 27 Sep 2007 11:30:00 GMT
Abstract:
If this is a new printer, it may have shipped from the manufacturer with a nonstandard paper selection setting. If an existing printer suddenly begins printing reports in the wrong format, someone may have changed your printer settings. Consult the documentation that came with your printer to determine how to set the printer to automatically select paper size and rotation based on the date it receives.
Note: This preference is normally set on the printer itself rather than through the software on your computer or network. If you cannot change this setting on the printer itself, you may have the wrong printer drivers installed on your computer.

New Enhancements to ExamWRITER Select Contact Lens Window in 7.0

Customer Care — Wed, 25 Apr 2007 11:52:00 GMT
Abstract:
Due to the new enhancements in the Select Contact Lens window in ExamWRITER 7.0, you must assign contact lenses to a lens category in order for them to appear in the Select Contact Lens window and be selected for an Rx. Also, you will not be able to create a lab order if the contact lens is not assigned to a lens category. If your ExamWRITER contact lens Rx is printing out blank, if the contact lens is available in the Products window but you cannot find it the Select Contact Lens window in ExamWRITER, or if clicking the Create Lab Order button in the Rx window does nothing, then you most likely did not assign the contact lens to a lens category.
Although we recommend that you select lens categories that are already available to you in the Select Contact Lens window, you can create your own lens categories in the Products window (by using the F12 key); however, these lens categories must have "soft," "rigid," or "hard" in the description.
For more information on other enhancements to the Select Contact Lens window in 7.0, see the ExamWRITER 7.0 Enhancements document at http://www.officemate.net/support_ex_resources.aspx.

Why can't I print an Rx lab order for contact lenses from ExamWRITER?

Customer Care — Wed, 17 Jan 2007 03:48:00 GMT
Abstract:
Printing Rx orders is an OfficeMate function.
ExamWRITER is designed for you to record information about the patient while in the examination room. Use OfficeMate for your practice management needs, including printing Rx orders.

Does the small (wallet size) printed contact lens Rx list the brand of the lenses?

Customer Care — Wed, 10 Jan 2007 12:51:00 GMT
Abstract:
No, currently, the small (wallet size) printed Rx does not contain the brand information of the contact lenses; however, Development is aware of this requested feature and may add the brand information to a future version of ExamWRITER.

Can I change the margins when I print prescriptions so they fit in pre-printed prescription pads?

Customer Care — Wed, 06 Dec 2006 06:05:00 GMT
Abstract:
Currently, you cannot change the margins when you print prescriptions so that they fit into pre-printed prescription pad formats. ExamWRITER does not currently allow you to print prescriptions onto pre-printed prescription pads and suggests using the prescription pad format available within ExamWRITER.

How do I print a patient's history of his or her spectacle RX in ExamWRITER?

Customer Care — Fri, 20 Oct 2006 12:47:00 GMT
Abstract: Currently, you can only view (and not print) a patient's entire spectacle Rx history from the Patient Information Center's Spectacle Rx tab; however, this is an important request and our Development team is working on adding a Print button to this window for a future version of ExamWRITER.

When I print a spectacle Rx in ExamWRITER 6.4 and below, the word vertical is misspelled "verticle"; can I fix this?

Customer Care — Fri, 01 Sep 2006 10:02:00 GMT
Abstract:
In ExamWRITER 6.4 and below, "vertical" is misspelled on the printed Final Spectacle Rx form. Unfortunately, you cannot correct this yourself; however, this misspelling has already been corrected in version 7.0.

Do the Action and Special Instructions print on ExamWRITER medical prescriptions?

Customer Care — Tue, 14 Mar 2006 06:23:00 GMT
Abstract:
Special instructions do print on ExamWRITER medical prescriptions. To print special instructions on medical prescriptions, follow the instructions below:
Record medication information in the Medication Order window.
Type special instructions in the Special Instructions text box.
Click Save Sig.
Click Save Med. Order.
Select the medication that you want to print from the Current Therapeutic Rx table.
Click Print Rx.
The Action selected in the Medication Order window does not print on ExamWRITER medical prescriptions because it is internal doctor information and not patient information.

Error 567

Customer Care — Mon, 27 Feb 2006 07:32:00 GMT
Abstract: If you are receiving error 567 on your computer while you are using OfficeMate or ExamWRITER, ensure that you have met the following requirements:
You have your printer properly set up.
Your printer is online.
The correct printer is selected.
You have the latest printer drivers installed on your system. You may have to reinstall your printer drivers because a .dll file is missing or corrupted.
If you continue to receive error 567, reboot your computer and reinstall the OfficeMate Suite (if rebooting doesn't correct the error). If you continue to receive this error after meeting all of these requirements, rebooting your computer, and reinstalling the OfficeMate Suite, call the Client Services department at 1.800.942.5353 or e-mail them at support@officemate.net.