OfficeMate Knowledge Base : ExamWRITER : Equipment Interfaces

Humphrey Matrix Not Working in Windows 7 64-bit Environment

Customer Care — Fri, 24 May 2013 04:45:00 GMT

Abstract:

If your ExamWRITER Humphrey Matrix equipment interface is not working in a Windows 7 64-bit environment, update your OM Matrix Gateway program. See the linked related article for instructions about downloading and using the OM Matrix Gateway program. The program was updated in May 2013 so that you could use the ExamWRITER Humphrey Matrix equipment interface in a Windows 7 64-bit environment.

Downloading & Using the OM Matrix Gateway for the Humphrey Matrix ExamWRITER Equipment Interface

Customer Care — Fri, 24 May 2013 04:36:00 GMT

Abstract:

In order to use the Humphrey Matrix ExamWRITER equipment interface, you must ensure that the OM Matrix Gateway is open on the computer on which ExamWRITER is installed and that is connected to the Humphrey Matrix equipment. If the OfficeMate logo is visible in the Windows task bar at the bottom of the screen, then OM Matrix Gateway is open. If you right-click on the OfficeMate logo in the Windows task bar, select Shutdown, and select Yes when the prompt asks you to shutdown the OM Matrix Gateway application, you must restart the computer and the Humphrey Matrix equipment so that communication errors do not occur.

To download the OM Matrix Gateway program, follow the instructions below:

Click on the EW-OM_Matrix_Gateway Install.zip file that is attached to this knowledge base article.
The File Download window opens.
Click Save.
The Save As window opens.
Navigate to your OfficeMate Updates folder or another location on the computer on which ExamWRITER is installed and that is connected to the Humphrey Matrix equipment.
Click Save.
Open Windows Explorer and navigate to the location (from step 3) where you saved the zip file.
Double-click the EW-OM_Matrix_Gateway Install.zip file.
Double-click setup.exe.
The File Download - Security Warning window opens.
Click Run.
The OM Matrix Gateway Setup Wizard opens.
Click Next.
Ensure that you are installing the program on the computer on which ExamWRITER is installed and that

Files Needed to Set Up the NIDEK NAVIS-EX ExamWRITER Equipment Interface

Customer Care — Fri, 12 Apr 2013 08:55:00 GMT

Abstract:

To set up the NIDEK NAVIS-EX ExamWRITER Equipment Interface, follow the instructions below and download the necessary setup files:

Download the emrmiddleware.zip file at http://www.officemate.net/dwnld/EW/emrmiddleware.zip and extract the files to the C:\NIDEK\EMR\Client folder on each computer on which you are setting up the interface.
Download the NAVIS-EX EMR Upgrade.zip file at http://www.officemate.net/dwnld/EW/NAVIS-EX EMR Upgrade.zip and extract the files to the Desktop on each computer on which you are setting up the interface.
Navigate to the Desktop on each computer on which you are setting up the interface and double-click on the extracted EMRUpgrade.exe file.

For further instructions on setting up and using the NIDEK NAVIS-EX interface, read the "Using the NIDEK NAVIS-EX Interface" chapter in the ExamWRITER Equipment Integration User's Guide.

How does equipment physically interface with ExamWRITER?

Customer Care — Fri, 15 Mar 2013 06:01:00 GMT

Abstract:

The Marco, Topcon, Huvitz, Reichert, and Vision Medical Instrument lensometers, digital refractors, autorefractors/keratometers, tonometers, and pachymeters interface with ExamWRITER via a serial cable attached to a computer. More than one piece of equipment can be interfaced at one computer workstation.

The Kowa, Optos, Eyescape, Heidelberg, EyeTel, Konan, ReSeeVit, Topcon IMAGEnet, Zeiss VISUPAC, and Nidek imaging interfaces interface with ExamWRITER by connecting the camera to a computer running the imaging software and ExamWRITER.

The Humphrey Field Analyzer, Vmax Vision PSF Refractor, and Ziess i.Profiler & i.Scription interfaces are connected to the network via an Ethernet cable.

You do not need to install any CenterVue software on the computer on which you are using ExamWRITER. The CenterVue interface connects to the computer via a wireless router or wired Ethernet cable.

The Humphrey Matrix is connected to the computer that ExamWRITER is installed upon via the Humphrey Matrix Connectivity Cable.

The Zeiss FORUM software interfaces with ExamWRITER via the Internet.

For specific informat

How do equipment interfaces work in a network?

Customer Care — Fri, 15 Mar 2013 05:58:00 GMT

Abstract:

The Marco, Topcon, Huvitz, Eagle Eye, Reichert, and Humphrey ExamWRITER equipment interfaces save equipment data to the ExamWRITER database, which then can be accessed by all computers networked to look at that database.

Kowa, Optos, EyeScape, EyeTel, Heidelberg/HRT, Talia, ReSeeVit, Woodlyn, Konan, NIDEK, and Zeiss VISUPAC ExamWRITER interfaces save equipment data to the equipment's specific database and ExamWRITER reads those databases through the mapped drives.

The CenterVue ExamWRITER interface saves equipment data to the CenterVue database and ExamWRITER reads that database through a wireless or wired network connection.

All of the equipment data from the equipment interfaces, except the Humphrey Matrix, can be shared and accessed at mult

Your iProfiler Device Most Likely is Not Connected (Zeiss i.Profiler ExamWRITER Equipment Interface)

Customer Care — Tue, 29 Jan 2013 08:22:00 GMT

Abstract:

If, while using the Zeiss i.Profiler ExamWRITER Equipment Interface, you receive an error message that states, "Zeiss DLL DoDeviceFunction x=22 iProfiler Sync Result = Your iProfiler device most likely is not connected. Please make sure the device is properly installed. iProfiler status description: Unknown; Error Num=0," run the Certificate Windows Registration file attached to this article on the computer that is experiencing the issue. If the issue continues to persist, uninstall the KB2661254, KB2724197, KB2749655, and KB2756822 Windows 7 updates. For help on uninstalling this update, contact your computer technician.

Linking CenterVue DRS ExamWRITER Patients

Customer Care — Tue, 04 Dec 2012 08:51:00 GMT

Abstract:

If you began using CenterVue DRS before ExamWRITER, your CenterVue DRS patient IDs will be different than your ExamWRITER patient numbers; therefore, your CenterVue and ExamWRITER patients will not be linked to each other. The ExamWRITER/CenterVue Patient Synchronization Utility automatically links your CenterVue and ExamWRITER patients.

Note: Patients whose images were captured using the ExamWRITER CenterVue integration are automatically linked.

Note: You must have the CenterVue DRS equipment on your network, and you must have ExamWRITER version 10.7 or higher installed on your computer to run the ExamWRITER/CenterVue Synchronization Utility.

Download the utility from the Article Attachments section below and save it to the OfficeMate Updates folder on your network. If you don’t have an OfficeMate Updates folder on your network, create one now.
On a computer running ExamWRITER, navigate to your OfficeMate Updates folder on your network. If your download folder has a different name, navigate to that folder.
Double-click EWCenterVueSync.exe.
The Open File - Security Warning window opens.
Click Run.
The ExamWRITER/CenterVue Synchronization Utility opens.
Click Continue.
The utility links the CenterVue patient IDs to the corresponding ExamWRITER patient numbers by changing the CenterVue patient ID numbers to the ExamWRITER patient numbers.
The utility displays the results of the synchronization.
Click OK.
If some of your CenterVue IDs and ExamWRITER patient numbers were not linked to each other, you can manually link them on the CenterVue equipment by finding the unlinked patient and changing the CenterVue patient ID number to the patient’s ExamWRITER patient number.

No ID for Command (Woodlyn ExamWRITER Equipment Interface)

Customer Care — Mon, 19 Nov 2012 09:42:00 GMT

Abstract:

If you are using the Woodlyn ExamWRITER Equipment Interface and you select to review the images and receive a "No ID for Command Select" error or if there is no Woodlyn icon under the Images, Drawings, and Graphics category bar in ExamWRITER, follow the instructions below to resolve the issue:

Download the updated Woodlyn.dll file at http://www.officemate.net/dwnld/EW/Woodlyn.zip.
Unzip the file.
Copy the Woodlyn.dll file to the OfficeMate folder on the capture and review workstations and overwrite the existing file.

-2147467259 (Reichert ExamWRITER Equipment Interface)

Customer Care — Wed, 31 Oct 2012 09:37:00 GMT

Abstract:

If you are using ExamWRITER v10.6.16 in a cloud environment with the Reichert ExamWRITER Equipment Interface and you receive the following error message:

Error Num=-2147467259 Error in: clsEquipDDLayer.rsExamContact_Get & Error Description =Cannot open database "name of database" requested by the login. The login failed.

Error in: ConstructUpdateStmt4EWSpectRx sSQL=

Error Num=91 Object variable or With block variable not set

Then, download the DLL at http://www.officemate.net/dwnld/EW/OME_EquipIFs.zip and replace the existing DLL in the C:/OfficeMate directory on the OfficeMate/ExamWRITER terminal server with this DLL.

Manifest and Final Rx Data Does Not Populate in ExamWRITER When Using Marco Connect 8.2.0.3

Customer Care — Fri, 28 Sep 2012 08:34:00 GMT

Abstract:

If you are using the Marco Connect software version 8.2.0.3 with the Marco ExamWRITER Equipment Interface, the manifest and final Rx data in the Marco equipment will not transfer to ExamWRITER. Eyefinity is aware of this issue and is working to resolve it in a future version. Until then, instead of using the Marco Connect software, you can use the direct serial port interface from the equipment to the computer on which ExamWRITER is installed. If, while using the direct serial port interface, you receive error 2147217887, see the related article below.

2147217887 (Marco ExamWRITER Equipment Interface)

Customer Care — Fri, 28 Sep 2012 07:32:00 GMT

Abstract:

If you are using the Marco RT-2100 (TRS-2100 or EPIC 2100), RT-5100 (EPIC 5100), RTS-1200, TRS-3100, or RT-900 (Evolution) ExamWRITER Equipment Interface with ExamWRITER v10.5 or v10.6, you may receive the following error message:

Error in: ParseSaveEquipData x=7
Error Num=2147217887 Multiple-step operation generated errors. Check each status value.

If you receive this error message, download, unzip, and register the updated Marco.dll file at www.officemate.net/dwnld/Marco.zip so that you no longer receive this error message.

Updating Your Topcon Equipment Interface in ExamWRITER 9.0

Customer Care — Mon, 16 Jul 2012 02:05:00 GMT

Abstract:

If you are using the ExamWRITER Topcon equipment interface in ExamWRITER v9.0 and you are experiencing any of the issues below, upgrade to ExamWRITER v10.6 to reseolve the issues. If you are unable to update to v10.6 at this time, follow these instructions below to resolve the issues.

· Error 429

· here and save the EMRUpgrade.zip file to the desktop of the computer to which the Navis-EX equipment is connected.

From your desktop, unzip the files in the EMRUpgrade.zip file.

Double-click the EMRUpgrade.exe file.
The Navis-EX software is updated and the issue is resolved.

Updating ExamWRITER 10.5.23 and 10.6 for Konan CellChek 1.1.2

Customer Care — Tue, 17 Apr 2012 05:08:00 GMT

Abstract:

If you updated your Konan CellChek equipment interface software to v1.1.2, the patient demographics information from ExamWRITER may not be populating in the Konan software. If you are experiencing this issue, follow the instructions below to resolve the issue:

Note: CellChek v1.1.2 is only compatible with Windows XP 32 bit computers, and is not compatible with Windows Vista, Windows 7, or Windows Server 2008 and above. If you are using CellChek v1.1.2, you must have a wide-screen monitor with a resolution of 1600x900.

If you are using the ExamWRITER Topcon equipment interface in ExamWRITER 10.5 or later and you are receiving error -2147417843, "Automation error: An outgoing call cannot be made since the application is dispatching an input-synchronous call," when you attempt to open the Topcon autorefractor/karatometer or another serial connection interface from within a patient exam, follow these instructions to resolve the issue:

1. Back up your data!

Select a drive from the drop-down menu.

Select the folder in which Zeiss saves the data file. The Zeiss iScription Export folder should be located at C:\Documents and Settings\All Users\Application Data\Pontus\PMS_Export. The Zeiss iScription Import folder should be located at C:\Documents and Settings\All Users\Application Data\Pontus\PMS_Import. The Zeiss iProfilerPlus folder should be located at C:\iProfiler (if this folder does not exist, create it now).

Type the name of the i.Profiler Plus in the Computer Name

Errors Importing Data from Reichert AT-555, RK-600, and AL-200 Devices

Customer Care — Tue, 27 Sep 2011 02:12:00 GMT
Abstract:
If you are using a Reichert AT-555, RK-600, or AL-200 device via a serial connection in ExamWRITER v10.5.21, and the data measurements from the device will not import, follow the procedure below to resolve the issue:
Close ExamWRITER and OfficeMate if these programs are open.
Click the link below and save the Reichert.dll file to the C:\Officemate directory on the computer where the equipment is connected: http://www.officemate.net/dwnld/Reichert/Reichert.dll. If you are receiving error 217900, "ExportFile," when you are in the Third Party Processing window in OfficeMate, you most likely are missing insurance information on one or more lines on the fee slip. The top left corner of the error message will display the fee slip number with the missing insurance information. Open the fee slip and ensure that you've recorded an insurance carrier for each line item on the fee slip. Also, ensure that both the primary and secondary insurance carrier and plan names do not contain any apostrophes. Refresh your claims after making any changes.
If you are receiving an "error 217900 divide by zero" message while maintaining inventory, click the Products icon, select Inventory, select Physical Count, select the count cycle, click Record, and then update the quantity on hand.
If you are receiving error 217900 while using Terminal Services and clicking on an equipment interface icon in the Images - Drawings tab in ExamWRITER, simply click Continue to review the equipment interface images.
If you are receiving an "Error 217900 -
Close ExamWRITER.
Click www.officemate.net/dwnld/Conv31.exe.
Click Save.
Navigate to the OfficeMate or OMATE32 directory.
Click Save.
Reopen ExamWRITER.

Konan Software is not Installed

Customer Care — Thu, 31 Mar 2011 08:04:00 GMT
Abstract:
If you are using ExamWRITER with your Konan equipment, and you receive an error that says "Konan software is not installed" when you click Konan Capture, perform the following steps:
Close OfficeMate and ExamWRITER on each computer attached to your Konan equipment.
Download the Konan.dll file.
Copy the Konan.dll file to your C:/OfficeMate (or C:/OMATE32) folder on each computer attached to your Konan equipment.
Double-click ~OMRegAll.bat or ~RegAllOME_DLLs.bat (also located in your C:/OfficeMate or C:/OMATE32 folder).

Installing Synemed EyeScape Software on Windows 7 64-bit Workstation

Customer Care — Wed, 16 Mar 2011 07:15:00 GMT
Abstract:
If you are using the Synemed EyeScape ExamWRITER equipment interface on Windows 7 64-bit workstations, install the Synemed EyeScape software in the C:\Program Files folder, not the C:\Program Files (x86) folder.
If you have additional questions about installing the Synemed EyeScape software, contact Synemed at 800.777.0650 or support@snyemed.com.
For more information about using the Synemed EyeScape ExamWRITER equipment interface, refer to the ExamWRITER Equipment Integration User's Guide at http://www.officemate.net/support_ex_resources.aspx.

Humphrey Folder Path and Serial Number are Not Saving

Customer Care — Fri, 25 Feb 2011 05:08:00 GMT
Abstract:
If you are setting up the Humphrey equipment interface in ExamWRITER and the folder path and serial number will not save, follow the instructions below:
Navigate to the Windows folder on the computer and open the OMEquip.ini file.
Modify the text as noted below to add the correct folder path and serial number:

[1]
DLLName=Humphrey
DeviceName=TestConnection
EquipDataPath=C:\HFAIIi (Edit this line with the folder path that Zeiss or the office technician set up.)
EquipProgPathFName=
EquipDataFileStartChars=1234-56789 (Edit this line. The serial number comes from the visual field unit.)

Error 217865

Customer Care — Fri, 03 Dec 2010 01:49:00 GMT
Abstract:
If you are receiving error 217865 while using Terminal Services and clicking on an equipment interface icon in the Images - Drawings tab in ExamWRITER, simply click Continue to review the equipment interface images.

Humphrey Visual Fields are Taking a Long Time to Display in ExamWRITER v9.5

Customer Care — Thu, 02 Dec 2010 07:06:00 GMT
Abstract:
If you are using the Humphrey Field Analyzer equipment interface in ExamWRITER v9.5 and the visual field reports are taking a long time to open after you click the Humphrey icon in the Images – Drawings tab, follow the instructions below to download an updated Humphrey.dll file.

1. Ensure that you successfully installed ExamWRITER 9.5 on your computers.
Click the OT29287.exe file attached to this article.
The File Download - Security Warning window opens.
Click Run.
If the Internet Explorer - Security Warning window opens, click Run; otherwise, go to step 4.
The WinZip Self-Extractor window opens.
Click Browse, if necessary, and navigate to and select the location of the drive and folder where your ExamWRITER files are located (OMATE32 (for OfficeMate/ExamWRITER users) or OfficeMate (for OfficeMate Enterprise/ExamWRITER users)) and click OK. If your drive location and folder is already correctly displayed in the WinZip Self-Extractor window, skip this step.
Click Unzip to unzip the files.
Click OK after the files successfully unzip.
Click Close to close the WinZip Self-Extractor window.
Navigate to your OMATE32 (for OfficeMate/ExamWRITER users) or OfficeMate (for OfficeMate Enterprise/ExamWRITER users) folder.
Double-click ~OMRegAll.bat.
A command prompt windows opens and registers the Zeiss.dll file.

Humphrey Equipment Error: Retry or Defer

Customer Care — Fri, 10 Apr 2009 12:33:00 GMT
Abstract:
If you are using the ExamWRITER Humphrey HFAII-i equipment interface in a wireless environment and you receive an error in the Humphrey software that asks you to "Retry or Defer," while you are transferring data from the Humphrey equipment to ExamWRITER, follow the stops below to resolve the issue:
Within the Humphrey software, go to System Setup.
Click Additional Setuphttp://www.officemate.net/support_ex_resources.aspx. If your Humphrey equipment does not interface with ExamWRITER, you can still store documents from Humphrey in a folder and attach them to patients' records using the eDocuments feature. For more information on eDocuments, see the linked related article below.

Using Multiple Huvitz Pieces of Equipment in Multiple Exam Rooms

Customer Care — Fri, 10 Apr 2009 11:53:00 GMT
Abstract:
If you are using multiple Huvitz pieces of equipment in multiple exam rooms, follow the instructions below so that the data is properly transferred from Huvitz to ExamWRITER:
Note: If you are using more than one Huvitz DRS3100 in a wireless environment, the export directory on the network must be accessible from the Tablet PC or laptop.
Open Windows Explorer and navigate to your OMATE32\DATA\HuvitzData folder.
Note: If you do not have a HuvitzData folder in your OMATE32\DATA folder, create one now.
Create a new folder for each exam room in which you are using Huvitz equipment. For example, we suggest creating an ER1 folder for "Exam Room 1" and an ER2 folder for "Exam Room 2" and so on.
Double-click the CDRMate icon on the desktop of the computer connected to Huvitz.
Click Setup.
Select Options.
Click the Data Receiving & Transfer tab.
Click the ... (ellipses) located to the right of the Export Directory text box and browse to and select the folder of the exam room in which you are currently working (this is the same folder that you created in step 2 above, i.e., OMATE32\DATA\HuvitzData\ER1, OMATE32\DATA\HuvitzData\ER2, etc.).
Click OK.

If you are using the DRS3100, complete the steps below; otherwise complete steps 3-8 on each computer you use in each exam room you use, as you use them, so that the Huvitz data is properly transferred to ExamWRITER from each Huvitz piece of equipment in each exam room:

Open ExamWRITER on the computer connected to Huvitz.
On the ExamWRITER main window, click Tools and select Equipment Integration Setup.
S

Can I use the Synemed EyeScape Digital Imaging System to transfer retinal pictures directly to a patient's EMR in ExamWRITER?

Customer Care — Fri, 10 Apr 2009 11:52:00 GMT
Abstract: Yes, there is an ExamWRITER equipment interface that allows you to transfer retinal pictures from your Synemed EyeScape Digital Imaging System directly into ExamWRITER. Contact the Sales team at 1.800.269.3666 or sales@officemate.net to inquire about purchasing this interface. After you purchase the interface, you will receive detailed instructions on how to use the interface with ExamWRITER and your EyeScape system.

Using the Humphrey GDxVCC with ExamWRITER

Customer Care — Fri, 10 Apr 2009 11:51:00 GMT
Abstract:
If you are using the Humphry GCxVCC with ExamWRITER, refer to Appendix C in the Humphrey GDxVCC manual (GDx VCC User Manual 050126 lo-res.pdf) for instructions on how to export the GDX reports. In this manual, on page C-7, figure C-3 shows you where to type the report export path. The path you type should be the path to your ExamWRITER eDocuments folder (i.e., OMATE32\DATA\eDocuments).

Determining if Marco or Topcon is Sending Data to ExamWRITER

Customer Care — Fri, 10 Apr 2009 11:50:00 GMT
Abstract:
To determine if Marco or Topcon is sending data to ExamWRITER over the serial cable, follow the instructions below:
Click Start, select Programs, select Accessories, select Communications, select HyperTerminal.
The New Connection - HyperTerminal and Connection Description windows open.
Type "XX" or any other random text in the other Name text box.
Click OK.
The Connect To window opens.
Huvitz output data from the lensometer for sphere, cylinder, and prism measurements will transfer to ExamWRITER with two digits to the right and two digits to the left of the decimal point (examples: -00.75 and -00.50). The Huvitz lensometer does not display the measurements using this same method, but the display methods between Huvitz and ExamWRITER do not negatively impact exam records.

Marco DLL Fixes for ExamWRITER 6.4

Customer Care — Fri, 10 Apr 2009 11:47:00 GMT
Abstract:
If you are using the the Marco 900, 2100, or 5100 equipment interfaces and ExamWRITER 6.4, upgrade to the latest version of ExamWRITER to resolve the following issues:
ExamWRITER-Marco IF Error 13
If you are using the Marco 2100 and OPD to receive NT/IOP data and you recently updated the equipment's firmware, you will receive this error message.
Overwritten VAs if they are entered before the data is transferred.
Stopped transfer progress bars
RT5100 appears as the phoria test
Von Graefe is now the default phoria test. To change the phoria test, select a different test from the Test drop-down menu in the Phoria Distance or Phoria Near window in ExamWRITER.
Error 838
This error occurs because the eye dominace field is incorrectly populated by Marco.

Humphrey Test Connection Failed/Network Error

Customer Care — Fri, 10 Apr 2009 11:46:00 GMT
Abstract:
If a test connection fails or you receive a network error when you are using the Humphrey HFA II-i interface and setting up the Humphrey equipment, you need to complete a test connection, as documented in the ExamWRITER Equipment Integration User's Guide. In short, when you press Proceed on the Humphrey equipment, you need to then press the TestConnection button in the Setup ExamWRITER Equipment Interfaces window in ExamWRITER so that the "Waiting for HFA Test Connection Data" window will open in ExamWRITER. If you do not complete a test connection after you press Proceed on the Humphrey equipment when you are setting it up, the connection will fail or you will receive a network error and the "Waiting for HFA Test Connection Data" window will not open in ExamWRITER.

Kowa Icon Does Not Appear in ExamWRTER Record

Customer Care — Fri, 10 Apr 2009 11:45:00 GMT
Abstract:
If you recently upgraded your Kowa Optimed software to version 4.112, you will no longer be able to view the Kowa icon in ExamWRITER records when you are using the ExamWRITER equipment interface. To resolve this issue, copy the attached Kowa.dll file into your OMATE32 folder.

Disabling Patient Folder Creations in the Humphrey Field Analyzer

Customer Care — Fri, 10 Apr 2009 11:43:00 GMT
Abstract:
If you are integrating the Humphrey Field Analyzer II-i with ExamWRITER, you must ensure that you are not creating and storing Humphrey data in separate patients folders. If you are creating and storing Humphrey data in separate patient folders, then ExamWRITER will not be able to find that data and import it into the patient's EMR. To disable the creation of patient folders in Humphrey, follow the instructions below. For more information, see the Humphrey Field Analyzer II-i Series User Manual.
Press the Main Menu icon on the Humphrey.
Press the System Setup icon on the Humphrey Main Menu window.
Press Communications Setup.
Press Data Export Setup.
Deselect the Enable Patient Folder check box.
Press Save.

Humphrey Field Analyzer IIi: Problem Opening HFA Test Reports

Customer Care — Fri, 10 Apr 2009 11:43:00 GMT
Abstract:
If the HFA Test report does not open when you double-click the report, you may need to change a setting in Windows to allow TIFF image files to open in Windows Picture and Fax Viewer:
1. Right-click the Windows Start menu.
2. Select Explore from the contextual menu.
A Windows Explorer window opens.
EquipProgPathFName=c:\heyex\heyexrc.exe
Edit the line immediately following "DeviceName=Review HRT" by typing:
EquipProgPathFName=c:\heyex\heyexrc.exe
Close the file and save the changes.
For each of the computers upon which you plan to review the Heidelberg images, copy the heyexrc.exe file to the C:/Heyex folder.
Open the omequip.ini file in the C:/Windows folder.
Edit the line immediately following "DeviceName=Review HRT" by typing:
EquipProgPathFName=c:\heyex\heyexrc.exe
Close the file and save the changes.

Topcon IMAGEnet Lite ExamWRITER Equipment Interface Not Working in Version 7.4

Customer Care — Fri, 10 Apr 2009 11:41:00 GMT
Abstract:
Note: This article does not apply if you are using the Topcon IMAGEnet 2000 ExamWRITER equipment interface.
If you were using the Topcon IMAGEnet Lite ExamWRITER equipment interface with ExamWRITER version 7.3 or below and are unable to use it after upgrading to version 7.4, follow the instructions below:
Unzip the attached Topcon.zip file and save the Topcon.dll file in your OMATE32 folder on the computers on which you use the Topcon IMAGEnet Lite capture and review programs.
Save the Topcon-Review ImagenetLite-Logo.JPG file attached to this article in your OMATE32\EquipDeviceLogos folder on the computers on which you use the Topcon IMAGEnet Lite capture and review programs.
Ensure that you have selected the Capture Imagenet Lite SlitLamp and/or Capture Imagenet Lite Non_Mid in the Setup ExamWRITER Equipment Interfaces window (Tools>Equipment Integration Setup) on the computers on which you use the Topcon IMAGEnet Lite capture programs.
Ensure that you have selected the Review Imagenet Lite in the Setup ExamWRITER Equipment Interfaces window (Tools>Equipment Integration Setup) on the computers on which you use the Topcon IMAGEnet Lite review programs.

Why won't my Reichert AT-555 Tonometer interface with ExamWRITER?

Customer Care — Fri, 10 Apr 2009 11:40:00 GMT
Abstract:
The Reichert AT-555 Tonometer must be running firmware version 2.4 or later to interface with ExamWRITER. The firmware is software that is installed on the device itself, not within ExamWRITER. To ensure that the device’s firmware is version 2.4 or later, refer to the documentation that came with the device.

Huvitz MRK-3100 is not sending data to ExamWRITER

Customer Care — Fri, 10 Apr 2009 11:39:00 GMT
Abstract:
If your Huvitz MRK-3100 autorefractor/keratomenter is not transmitting data to ExamWRITER, perform the following steps:
Close ExamWRITER.
Open the Windows folder on your hard drive (e.g., C:/Windows).
Open the omequip.ini file.
Look for the following lines in the file:
[3]
DLLName=Huvitz
Edit the BaudRate line immediately following by typing:
BaudRate=9600
Edit the LastChar line immediately following by typing:
LastChar=69
Close the file and save the changes.
Reopen ExamWRITER.

ExamWRITER Imacam Equipment Interface Errors

Customer Care — Thu, 09 Apr 2009 11:50:00 GMT
Abstract:
If you are using the ExamWRITER Imacam equipment interface on a computer running Windows Vista and you receive an "Imacam is not registered! Do you want to register?" message in the Imacam software or a "The Imacam shared directory has not been set up correctly. You may need to reinstall the Imacam software to use it correctly." message in ExamWRITER, follow the instructions below before reinstalling the Imacam software:
Click the Start button.
Select Control Panel.
Double-click User Accounts.
Click the Turn User Account Control on or off link.
Deselect the Use User Account Control (UAC) to help protect your computer check box.
Click OK.
Restart your computer.
If you continue to receiving a "The Imacam shared directory has not been set up correctly. You may need to reinstall the Imacam software to use it correctly." message in ExamWRITER, reinstall the Imacam software.

Does the OfficeMate Suite integrate with . . . ?

Customer Care — Tue, 20 Nov 2007 02:31:00 GMT
Abstract:
OfficeMate and ExamWRITER integrate with a variety of industry-standard services and equipment. Information about integration with third-party services and equipment can be found on our Web site:
OfficeMate and ExamWRITER - Technology Integrated Practice
http://www.officemate.net/officemate_value-added.aspx
ExamWRITER - Diagnostic Equipment Interfaces
http://www.officemate.net/examwriter_equip.aspx

Do I need a Cat 5 cable for each piece of equipment I want to interface with ExamWRITER?

Customer Care — Thu, 04 Jan 2007 06:05:00 GMT
Abstract:
At the time of this post, the Humphrey HFA II-i is the only piece of equipment that interfaces with ExamWRITER that requires a Category 5 cable. All other equipment connects directly to the workstation.
Note: Although the Humphrey HFA II-i interfaces with ExamWRITER over the network, a workstation with ExamWRITER installed must be in the vicinity of the equipment in order to operate the interface.

What should I do if my ExamWRITER equipment interface logo is not displaying in a patient's exam record?

Customer Care — Thu, 09 Nov 2006 09:08:00 GMT
Abstract:
This article addresses a potential issue with certain ExamWRITER equipment interfaces. If the equipment interface is going to display a logo, the ExamWRITER patientID must be stored in the other software’s data. The ExamWRITER equipment interface must query the other software’s data storage to determine if the logo is displayed. If that query returns with one or more images, then the logo is displayed. If it returns with no images for that ExamWRITER patientID, then the logo is not displayed.

Thus, for patients that have images in the other software’s data storage that were created before the ExamWRITER equipment interface was used, a logo will not be displayed for those patient’s images because when the ExamWRITER equipment interface queries the other software’s data storage with the ExamWRITER patientID, the query will show that that ExamWRITER patientID has no images. The query will find no images because the other software does not yet know about the ExamWRITER patientID.

After the ExamWRITER equipment interface is used to launch the other software’s capture application with the ExamWRITER patientID, logos will be displayed because the other software will then be able to store the ExamWRITER patientID in its data storage. Thus, at this point, the ExamWRITER equipment interface’s query of the other software’s data storage will show that images for the ExamWRITER patientID exist.