Microsoft SQL Server Version Requirements

Customer Care — Fri, 29 May 2009 10:25:00 GMT

Abstract:

If you are converting from using a Microsoft Access to Microsoft SQL database with the OfficeMate Suite, you do not need to purchase and install Microsoft SQL Server, as a free version of Microsoft SQL Server 2005 Express is included in the OfficeMate Suite installation.

Note: The OfficeMate Suite will work with Microsoft SQL Server 2005 and Microsoft SQL Server 2005 Express, but it will not work with Microsoft SQL Server 2000. Eyefinity/OfficeMate is currently testing the compatibility of the OfficeMate Suite with Microsoft SQL Server 2008 and therefore has not certified the OfficeMate Suite's use with that Microsoft SQL Server versio

ReportWRITER 8.0 Enhancements

Customer Care — Thu, 28 May 2009 13:03:00 GMT

Abstract:

ReportWRITER 8.0 features updates that represent the current trends in the eyecare industry as well as expand the depth and breadth of your patient correspondence. The following information covers what’s new in ReportWRITER 8.0.

Patient’s Primary Care Report

Window

If you are using ExamWRITER 8.0.20, download and install the patch below to modify and correct text in ExamWRITER that is related to the following items:

· Optos Retinal Imaging

· Binocular vision impressions

· EOM impressions

Installing the ExamWRITER ePrescribing Interface Login Patch

Customer Care — Thu, 28 May 2009 13:02:00 GMT

Abstract:

If you are using ExamWRITER 8.0.20 and the ExamWRITER ePrescribing Interface, download and install the patch below to add a login feature to the ExamWRITER ePrescribing interface. After installing this patch, if you are not logged into ExamWRITER as a physician and you click the eRX Status button or eRX icon, you must ensure that the correct user is selected from the User ID drop-down menu, and, if necessary, type the password associated with the user ID in the Password text box and click Login. You must be a registered ExamWRITER ePrescribing interface user to log in to the interface. Go to http://www.officemate.net/WebHelp/ExamWRITER_ePrescribing_Help.htm for complete instructions on using the ExamWRITER ePrescribing interface. Also, view the "Using the ExamWRITER ePrescribing Interface" iTrain at http://www.officemate.net/training_ex8_online.aspx#eRX.

Follow the instructions below to install the patch. Install th

Using the ExamWRITER Templates Utility

Customer Care — Wed, 27 May 2009 08:06:00 GMT
Abstract:
If you have upgraded to ExamWRITER 8.0/1.0 and would like to use some or all of the 47 new templates available with this version, follow the instructions below to download and use the Update ExamWRITER Templates Utility.
Note: If you are a new ExamWRITER user and you installed ExamWRITER 8.0/1.0 after purchasing it, these templates are available to you already and you do not need to run this utility. This utility should only be used if you are upgrading to ExamWRITER 8.0/1.0.
Warning! Using this utility to import templates more than one time will result in duplicate templates in your ExamWRITER template library. You should only import a template one time!
Ensure that you have upgraded to ExamWRITER 8.0/1.0. You cannot use this utility or the templates contained within it unless you have already upgraded to ExamWRITER 8.0/1.0.
Close ExamWRITER and OfficeMate or OfficeMate Enterprise on all computers.
If you are an OfficeMate/ExamWRITER user, click http://oss.ew.s3.amazonaws.com/MoveTemplates.exe;
If you are an OfficeMate Enterprise/ExamWRITER user, click http://oss.ome.s3.amazonaws.com/MoveTemplatesOME.exe.
The File Download window opens.
Click Run.
The Security Warning window opens.
Click Run.
The WinZip Self-Extractor window opens.
If your data is located in C:/OMATE32 (OfficeMate users) or C:/OfficeMate (OfficeMate Enterprise users), skip to step 7.
If your data is not located on the C drive, type in or browse to the OMATE32 folder (OfficeMate users) or the OfficeMate folder (OfficeMate Enterprise users) on your server.
Click Unzip.
Click

How do I print a list of all of our patients and their e-mail addresses?

Customer Care — Thu, 21 May 2009 10:14:00 GMT
Abstract:
To generate a list of patients and their e-mail addresses, run the Internal Marketing report. From the main OfficeMate window, click the Reports icon and then click the Internal Marketing tab.
To generate a list of specific patients, choose the search criteria from the Selection Criteria and Sort Order fields. To include only patients with e-mail addresses, select Yes from the Email Address selection criteria.
To create a list of patients and their addresses, refer to the related article below.

How do I print a list of all of our patients and their addresses?

Customer Care — Thu, 21 May 2009 10:14:00 GMT
Abstract:
To print a list of all of your patients and their addresses, open the Reports, Statements & Graphs window and create and print the Patient List report.
To create a list of patients and their e-mail addresses, refer to the related article below.

Using the Lab Product Mapping Utility

Customer Care — Tue, 19 May 2009 12:21:00 GMT
Abstract: Follow the instructions in the attached PDF to use the Lab Product Mapping Utility with OfficeMate Enterprise and map new lens data sent to you by Eyefinity/OfficeMate.

New Insurance Features in OfficeMate Enterprise 1.0.48

Customer Care — Mon, 18 May 2009 13:26:00 GMT
Abstract: See the attached document for information on the new insurance features in OfficeMate Enterprise 1.0.48. Also, view the "Processing Insurance Claims in OfficeMate Enterprise 1.0.48 and Above" iTrain video at http://www.officemate.net/training_enterprise_online.aspx.

Error 2147024703

Customer Care — Fri, 15 May 2009 11:35:00 GMT
Abstract:
If you receive error 2147024703 in OfficeMate with one of the following error messages:

Method of object failed when opening OM on server

OR

Automation error, %1 is not a valid Win32 application,

http://www.officemate.net/omkb/Article.aspx?id=13396.

Rlisys Forms

Customer Care — Mon, 11 May 2009 13:41:00 GMT
Abstract:
Rlisys contracts with Dependable Business Products, Inc., to sell various billing statement forms as well as CMS 1500 forms. These forms are designed to work with your RLISYS system and help to present a more professional appearance to your patients. Effective June 27, 2006, if you need to place an order, instead of contacting the Rlisys Sales or Support lines, we ask that you contact Dependable Business Products, Inc. They can be reached by phone at (800) 747-7210, by fax at (309) 363-4004, or by e-mail at dpbi@mtco.com.

Tamper Proof Rx Paper for Medicaid Patients

Customer Care — Mon, 11 May 2009 08:39:00 GMT
Abstract:
Beginning on April 1, 2008, prescriptions written for Medicaid patients must be recorded using tamper-resistant Rx paper. Computer generated prescriptions that are printed and signed by a doctor must be printed on compliant, tamper resistant paper. This 8 1/2 x 11" paper is widely available from commercial vendors (you can purchase tamper-resistant Rx paper from Dependable Business Products at 800.747.7210).

Originally, this mandate was supposed to go into effect on October 1, 2007; however, the mandate has been revised to go into effect on April 1, 2008 (see http://www.ama-assn.org/amednews/2007/10/15/gvsa1015.htm for more information).

For a list of FAQs about this mandate, go to The following text sections in ReportWRITER have been modified in version 8.0.20:
Primary Care. This section now contains Rx Dispensing and Refractive Surgery text files.
Anterior Segment. This section now contains Glaucoma and Cataract text files.
Specialty Care. This new section now contains Vision Therapy, Low Vision, and Sports Vision text files.
If you are using the ExamWRITER ePrescribing Interface and you submit an Rx electronically to a pharmacy with no errors, but the pharmacy does not receive the Rx, it is due, most likely, to a communication issue between DrFirst and the pharmacy, not the ExamWRITER ePrescribing interface and DrFirst or the pharmacy. When you submit an eRx to a pharmacy in the ExamWRITER ePrescribing interface, the information is sent to DrFirst and then DrFirst sends the Rx to the pharmacy. If the pharmacy's software doesn't respond to the Rx, DrFirst sends a fax of the Rx to the pharmacy. If the pharmacy's fax machine does not receive the fax, DrFirst calls the pharmacy with the Rx. If DrFirst cannot reach the pharmacy via telephone, DrFirst sends a fax message to your practice, letting you know that there is an issue communicating with the pharmacy. This entire process could take up to one hour. If you receive a fax message letting you know that there is an issue communicating with the pharmacy and that the pharmacy did not receive the Rx that you submitted online, then you must contact the pharmacy to resolve the issue.

ICD-10 Codes

Customer Care — Wed, 22 Apr 2009 10:55:00 GMT
Abstract:
The International Statistical Classification of Diseases and Related Health Problems 10th Revision (ICD-10) is a coding of diseases and signs, symptoms, abnormal findings, complaints, social circumstances and external causes of injury or diseases, as classified by the World Health Organization (WHO). The code set allows more than 155,000 different codes and permits tracking of many new diagnoses and procedures, a significant expansion on the 17,000 codes available in ICD-9.
ICD-10-PCS is the new procedure coding system that is being developed as a replacement for ICD-9-CM, Volume 3. ICD-10-CM is the new diagnosis coding system that is being developed as a replacement for ICD-9-CM, Volumes 1 & 2.
Go to the CMS Web site at http://www.cms.hhs.gov/ICD10/ for more information on ICD-10 codes and implementation timetables. On January 16, 2009, the Department of Health and Human Services released the HIPAA Administrative Simplification: Modifications to Medical Data Code Set Standards to Adopt ICD-10-CM and ICD-10-PCS Final Rule (CMS-0013-F). The compliance date for implementation of the ICD-10-CM/PCS Coding System is October 1, 2013, for all covered entitie

Fee on Line Item is Equal to Zero on Fee Slip

Customer Care — Fri, 17 Apr 2009 14:08:00 GMT
Abstract:
If you receive an error in the OfficeMate or OfficeMate Enterprise Third Party Processing window that states that a "Fee on Line Item is Equal to Zero on Fee Slip," ensure that all service line items with a zero fee are assigned a PQRI or Level II CPT code. For more information on setting up and assigning these codes, go to http://www.officemate.net/omkb/article.aspx?id=13513 and http://www.officemate.net/omkb/Article.aspx?id=12657. After you've ensured that the line items with zero fees are assigned proper diagnosis codes and Level II procedure codes on fee slips, refresh the insurance claim and submit it. If you are an OfficeMate Enterprise user, you must click Update Claim & Notes in the Fee Slip window and then refresh the insurance claim and submit it.
After you refresh the claim, you should not receive this error message again, unless you are using the OfficeMate VSP Interface and trying to submit a Level II procedure code, in which case you will receive the error and you will be unable to submit the insurance claim to VSP. Currently the ability to submit $0 fees on insurance claims is only available with Medicare, and not VSP. Go to www.cms.hhs.gov/pqri for more information on PQRI program guidelines.

Setting up OfficeMate for PQRI

Customer Care — Thu, 16 Apr 2009 16:19:00 GMT
Abstract:
To set up OfficeMate to participate in the Physician Quality Reporting Initiative (PQRI), you must first designate the PQRI diagnosis codes and then designate the Level II procedure codes. To set up PQRI reporting, perform the following steps:
Designate the Qualifying Diagnosis Codes
From the OfficeMate main window, click Setup.
Select Customization.
Click the Diagnosis Codes tab.
Select the diagnosis code from the list on the left.
Select the PQRI (Voluntary) check box.
Repeat steps 4 and 5 for each qualifying diagnosis code.
Click OK when you are finished.
Designate the Level II Procedure Codes
Although many payers send electronic remittance advices to McKesson, OfficeMate and RLISYS do not have the ability to post electronic remittance advices received from McKesson insurance claims. Eyefinity/OfficeMate does not have a contract with McKesson to retrieve EOBs.
You must call payers who are sending electronic remittance advices to McKesson and request that they send their remittances on paper, as you do not have any way of retrieving the electronic remittance advices from the McKesson clearinghouse. Note: Do not call McKesson directly! Call your payers!
Suggestion: If you want the ability to retrieve electronic remittance advices from a clearinghouse, consider switching from McKesson to GatewayEDI, which has the capability of retrieving and providing electronic remittance advices to all OfficeMate users.

Using the eDocuments Scanning Feature with Remote Desktop (OfficeMate Enterprise Users)

Customer Care — Tue, 14 Apr 2009 15:06:00 GMT
Abstract:
Follow the instructions in this article to install RemoteScan and begin scanning documents in OfficeMate Enterprise through Remote Desktop. See the article attachment for a graphic representation of the Terminal Server and RemoteScan setup.
Notes:
RemoteScan information, sales, and technical support is provided by RemoteScan Corporation, 305 4th Street East, Suite 200, Missoula, Montana 59801 (ph: 406.721.0319; FAX: 406.258.0402; info@remote-scan.com).
Eyefinity/OfficeMate highly recommends consulting a certified computer technician before following the instructions below.
Step 1: Install the RemoteScan Server on the workstation that has the document scanner attached to it.
If you are using the ExamWRITER Humphrey HFAII-i equipment interface in a wireless environment and you receive an error in the Humphrey software that asks you to "Retry or Defer," while you are transferring data from the Humphrey equipment to ExamWRITER, follow the stops below to resolve the issue:
Within the Humphrey software, go to System Setup.
Click Additional Setuphttp://www.officemate.net/support_ex_resources.aspx. If your Humphrey equipment does not interface with ExamWRITER, you can still store documents from Humphrey in a folder and attach them to patients' records using the eDocuments feature. For more information on eDocuments, see the linked related article below.

Using Multiple Huvitz Pieces of Equipment in Multiple Exam Rooms

Customer Care — Fri, 10 Apr 2009 14:53:00 GMT
Abstract:
If you are using multiple Huvitz pieces of equipment in multiple exam rooms, follow the instructions below so that the data is properly transferred from Huvitz to ExamWRITER:
Note: If you are using more than one Huvitz DRS3100 in a wireless environment, the export directory on the network must be accessible from the Tablet PC or laptop.
Open Windows Explorer and navigate to your OMATE32\DATA\HuvitzData folder.
Note: If you do not have a HuvitzData folder in your OMATE32\DATA folder, create one now.
Create a new folder for each exam room in which you are using Huvitz equipment. For example, we suggest creating an ER1 folder for "Exam Room 1" and an ER2 folder for "Exam Room 2" and so on.
Double-click the CDRMate icon on the desktop of the computer connected to Huvitz.
Click Setup.
Select Options.
Click the Data Receiving & Transfer tab.
Click the ... (ellipses) located to the right of the Export Directory text box and browse to and select the folder of the exam room in which you are currently working (this is the same folder that you created in step 2 above, i.e., OMATE32\DATA\HuvitzData\ER1, OMATE32\DATA\HuvitzData\ER2, etc.).
Click OK.

If you are using the DRS3100, complete the steps below; otherwise complete steps 3-8 on each computer you use in each exam room you use, as you use them, so that the Huvitz data is properly transferred to ExamWRITER from each Huvitz piece of equipment in each exam room:

Open ExamWRITER on the computer connected to Huvitz.
On the ExamWRITER main window, click Tools and select Equipment Integration Setup.
S

Can I use the Synemed EyeScape Digital Imaging System to transfer retinal pictures directly to a patient's EMR in ExamWRITER?

Customer Care — Fri, 10 Apr 2009 14:52:00 GMT
Abstract: Yes, there is an ExamWRITER equipment interface that allows you to transfer retinal pictures from your Synemed EyeScape Digital Imaging System directly into ExamWRITER. Contact the Sales team at 1.800.269.3666 or sales@officemate.net to inquire about purchasing this interface. After you purchase the interface, you will receive detailed instructions on how to use the interface with ExamWRITER and your EyeScape system.

Using the Humphrey GDxVCC with ExamWRITER

Customer Care — Fri, 10 Apr 2009 14:51:00 GMT
Abstract:
If you are using the Humphry GCxVCC with ExamWRITER, refer to Appendix C in the Humphrey GDxVCC manual (GDx VCC User Manual 050126 lo-res.pdf) for instructions on how to export the GDX reports. In this manual, on page C-7, figure C-3 shows you where to type the report export path. The path you type should be the path to your ExamWRITER eDocuments folder (i.e., OMATE32\DATA\eDocuments).

Determining if Marco or Topcon is Sending Data to ExamWRITER

Customer Care — Fri, 10 Apr 2009 14:50:00 GMT
Abstract:
To determine if Marco or Topcon is sending data to ExamWRITER over the serial cable, follow the instructions below:
Click Start, select Programs, select Accessories, select Communications, select HyperTerminal.
The New Connection - HyperTerminal and Connection Description windows open.
Type "XX" or any other random text in the other Name text box.
Click OK.
The Connect To window opens.
Huvitz output data from the lensometer for sphere, cylinder, and prism measurements will transfer to ExamWRITER with two digits to the right and two digits to the left of the decimal point (examples: -00.75 and -00.50). The Huvitz lensometer does not display the measurements using this same method, but the display methods between Huvitz and ExamWRITER do not negatively impact exam records.

Marco DLL Fixes for ExamWRITER 6.4

Customer Care — Fri, 10 Apr 2009 14:47:00 GMT
Abstract:
If you are using the the Marco 900, 2100, or 5100 equipment interfaces and ExamWRITER 6.4, upgrade to the latest version of ExamWRITER to resolve the following issues:
ExamWRITER-Marco IF Error 13
If you are using the Marco 2100 and OPD to receive NT/IOP data and you recently updated the equipment's firmware, you will receive this error message.
Overwritten VAs if they are entered before the data is transferred.
Stopped transfer progress bars
RT5100 appears as the phoria test
Von Graefe is now the default phoria test. To change the phoria test, select a different test from the Test drop-down menu in the Phoria Distance or Phoria Near window in ExamWRITER.
Error 838
This error occurs because the eye dominace field is incorrectly populated by Marco.

Humphrey Test Connection Failed/Network Error

Customer Care — Fri, 10 Apr 2009 14:46:00 GMT
Abstract:
If a test connection fails or you receive a network error when you are using the Humphrey HFA II-i interface and setting up the Humphrey equipment, you need to complete a test connection, as documented in the ExamWRITER Equipment Integration User's Guide. In short, when you press Proceed on the Humphrey equipment, you need to then press the TestConnection button in the Setup ExamWRITER Equipment Interfaces window in ExamWRITER so that the "Waiting for HFA Test Connection Data" window will open in ExamWRITER. If you do not complete a test connection after you press Proceed on the Humphrey equipment when you are setting it up, the connection will fail or you will receive a network error and the "Waiting for HFA Test Connection Data" window will not open in ExamWRITER.

Kowa Icon Does Not Appear in ExamWRTER Record

Customer Care — Fri, 10 Apr 2009 14:45:00 GMT
Abstract:
If you recently upgraded your Kowa Optimed software to version 4.112, you will no longer be able to view the Kowa icon in ExamWRITER records when you are using the ExamWRITER equipment interface. To resolve this issue, copy the attached Kowa.dll file into your OMATE32 folder.

Patient's Pharmacy Doesn't Accept Electronic Prescriptions (ePrescribing)

Customer Care — Fri, 10 Apr 2009 14:44:00 GMT
Abstract:
If you are using the ExamWRITER ePrescribing interface and a patient wants to send his or her prescriptions electronically to a pharmacy that isn't in the ExamWRITER ePrescribing interface database, we highly suggest that the doctor meet with the pharmacy and request that they register with SureScripts and begin accepting electronic prescriptions. If the doctor is not able to meet with the pharmacy, he or she can send a letter to the pharmacy requesting that it register with SureScripts. To view a sample letter, go to www.surescripts.com/downloads/MD%20to%20Pharmacy%20Outreach%2009 08.pdf. We also suggest that you go to the updated SureScripts Web site at www.SureScripts.com and

How do I print a list of all of our patients and their e-mail addresses?

How do I print a list of all of our patients and their addresses?

Using the Lab Product Mapping Utility

New Insurance Features in OfficeMate Enterprise 1.0.48

Error 2147024703

Rlisys Forms

Tamper Proof Rx Paper for Medicaid Patients

ICD-10 Codes

Fee on Line Item is Equal to Zero on Fee Slip

Setting up OfficeMate for PQRI

Using the eDocuments Scanning Feature with Remote Desktop (OfficeMate Enterprise Users)

Using Multiple Huvitz Pieces of Equipment in Multiple Exam Rooms

Can I use the Synemed EyeScape Digital Imaging System to transfer retinal pictures directly to a patient's EMR in ExamWRITER?

Using the Humphrey GDxVCC with ExamWRITER

Determining if Marco or Topcon is Sending Data to ExamWRITER

Marco DLL Fixes for ExamWRITER 6.4

Humphrey Test Connection Failed/Network Error

Kowa Icon Does Not Appear in ExamWRTER Record

Patient's Pharmacy Doesn't Accept Electronic Prescriptions (ePrescribing)

OfficeMate Knowledge Base

Setting Up GatewayEDI Claim File Locations

Can I change the location of my OfficeMate Suite database (OMATE32 folder)?

Downloading OfficeMate Suite 8.0 (LATEST RELEASE!)

Although our office has used the OfficeMate Suite for a long time, I am a new user responsible for maintaining the software. How do I begin to learn the software and maintain it?

Using the Change .INI Utility

Error 62 on ExamWRITER 6.4, "Run-time error 62..Input past end of file"

When I refund a credit/unapplied amount, why doesn't it display on my Deposit Ticket as a refund?

Can Eyefinity/OfficeMate convert my Opto practice management data into OfficeMate data?

ExamWRITER and the HITECH Act

Missing or Invalid 2330B REF*EI Segment

Creating PDFs to Attach to OfficeMate & ExamWRITER

Dymo Printer Printing Too Slowly

How does equipment physically interface with ExamWRITER?

Microsoft SQL Server Version Requirements

ReportWRITER 8.0 Enhancements

Installing the ExamWRITER ePrescribing Interface Login Patch

Using the ExamWRITER Templates Utility