CMS 1500 Form Boxes & Corresponding OfficeMate Fields (OfficeMate v9 and later)

Customer Care — Wed, 28 Jul 2010 02:57:00 GMT

Abstract:

The CMS 1500 imports information entered into OfficeMate. You can edit some information directly on the CMS 1500 form, but most information must be edited in OfficeMate as described below.

Note: OfficeMate automatically populates the appropriate form fields based on the type of insurance. For example, if the patient is insured by Medicare, OfficeMate completes only the fields required by Medicare.

For a visual representation of of how the CMS 1500 form is populated in OfficeMate, go to http://www.officemate.net/pdfs/cms1500_Form.pdf.

Running the OM Integrity Utility

Customer Care — Wed, 28 Jul 2010 02:57:00 GMT
Abstract:
If the Eyefinity/OfficeMate Customer Care team instructs you to run the OM Integrity Update Utility on your computer to correct your OfficeMate Suite database's referential integrity, complete the instructions below:
Note: We recommend that you only use this utility if you are using the OfficeMate Suite with a Microsoft Access (not Microsoft SQL) database.
Close OfficeMate and all other applications on all computers.
Back up all of your data!
Run the Repair Utility. For more information on running the Repair Utility, see the related article link below.
Note: If you encounter an error while running the Repair Utility, do not complete the following steps; instead, call the Customer Care team at 1.800.942.5353.
Navigate to the C:\OMATE32 on your server (or workstation if you are using a dedicated server).
Double-click OMIntegrityUpdate.exe.
The Integrity Update Warning window opens.
Click Yes to begin the database correction process.
The Integrity Update Utility window opens.
If you want to assign default birthday appointment letters to patients, select the Assign patient default Birthday Appointment letters? check box. <

CMS 1500 Form Boxes & Corresponding OfficeMate Fields (OfficeMate v8.0)

Customer Care — Wed, 28 Jul 2010 01:35:00 GMT
Abstract:
The CMS 1500 imports information entered into OfficeMate. You can edit some information directly on the CMS 1500 form, but most information must be edited in OfficeMate as described below.
Note: OfficeMate automatically populates the appropriate form fields based on the type of insurance. For example, if the patient is insured by Medicare, OfficeMate completes only the fields required by Medicare.
CMS Box
In order to complete a successful upgrade to OfficeMate Enterprise v2.0 or OfficeMate v9.0, you must complete the following tasks before and after your upgrade.
Before You Upgrade to OfficeMate Enterprise v2.0 or OfficeMate v9.0:

Error 75

Customer Care — Fri, 16 Jul 2010 05:12:00 GMT
Abstract:
Error 75 indicates that the OfficeMate or OfficeMate Enterprise software cannot read the data because of a Windows permission setting. Perform the following steps to correct the permissions issue:
Set the Sharing permissions for Server:\OfficeMate\DATA (OfficeMate Enterprise users) or Server:\OMATE32\DATA (OfficeMate users) to Full Control for everyone.
Set the NTFS Security permissions for Server:\OfficeMate (OfficeMate Enterprise users) or Server:\OMATE32\DATA (OfficeMate users) so that users Read & Execute, List Folder Contents, Read, Modify, and Write.
Set the NTFS Security permissions for Server:\Program Files\3D-Eye (if applicable) so that users Read & Execute, List Folder Contents, Read, and Write.
Set the Security permissions for C:\Windows\Omate32.ini file so that users can List & Execute, Write, and Read.
Print this knowledge base article for OfficeMate Enterprise specific details and then, for more information on sharing folders and setting security permissions, go to our "Sharing Folders" document online at http://www.officemate.net/pdfs/Sharing%20Folders.pdf.

Setting Up Label Matrix to Print Barcodes

Customer Care — Fri, 09 Jul 2010 02:36:00 GMT
Abstract:
If you using OfficeMate Enterprise or OfficeMate v9.0 and above and you would like to use Teklynx Label Matrix PRO to print barcode labels to all of the barcode printers supported by Label Matrix, you must ensure that Label Matrix is fully licensed and functioning before attempting to print from OfficeMate. Contact Teklynx Support to license and set up Label Matrix PRO:

Teklynx Corporation
P.O. Box 1786, Milwaukee, WI 53201-1786
Phone: (414) 228.3335
FAX: (414) 228.3336
OfficeMate User's Guide, which can be accessed from the Help menu in OfficeMate.

Does OfficeMate print barcodes as well as prices?

Customer Care — Mon, 28 Jun 2010 01:53:00 GMT
Abstract:
You can customize what information prints on the barcode labels by following the instructions below:
From the OfficeMate main window, click Setup and select Product Setup.
Click the Preferences tab.
Select up to four items (v.8.0 and below) and up to five lines (v.9.0) from the Barcode Label Options.
For the Column on Barcode select Product Code.

Can OfficeMate use the SATO CX400 as a network printer?

Customer Care — Tue, 15 Jun 2010 09:13:00 GMT
Abstract: No. The SATO CX400 barcode printer is not network-capable.

If I did not purchase my SATO CX400 or my SATO CG408TT barcode printer from Eyefinity/OfficeMate, how can I get the documentation to set it up?

Customer Care — Tue, 15 Jun 2010 09:12:00 GMT
Abstract:
If you did not purchase your SATO CX400 or SATO CG408TT barcode printer from Eyefinity/OfficeMate, you can purchase the documentation we have written to set up your new printer by calling us at 1.800.269.3666. Support for your printer from our Customer Care team is also included with this purchase. The purchase price for the documentation and support is $125. If you purchased the printer directly from us, this cost is already included in the purchase price of the printer.

Error 8002 with SATO CX400 and SATO CG408TT Printer

Customer Care — Tue, 15 Jun 2010 09:11:00 GMT
Abstract: If you receive an Error Message 8002 while setting up or using your SATO CX400 or SATO CG408TT printer, you are using an invalid communication port number. Click No on the Error Message window and ensure that you are using the correct Comm. Port for Barcode Printer. For more information, refer to the "Setting Up the Printer in OfficeMate" section in the Scanning & Printing Barcodes With OfficeMate document that came with your printer.

Barcoding Your RLISYS Inventory System

Customer Care — Mon, 14 Jun 2010 08:02:00 GMT
Abstract: RLISYS provides an inventory system where you can maintain real-time counts of your in-stock materials. You can also use barcoding to utilize the inventory system more effectively. For more information, please call Sales at 800.269.3666.

Ordering Labels & Ribbon for the SATO CX400 or the SATO CG408TT Barcode Printer

Customer Care — Mon, 14 Jun 2010 07:59:00 GMT
Abstract:
To order additional barcode labels and ribbon (Kit: Model#TT0368, containing 4 rolls of labels and one ribbon), contact Arch Crown at 800.526.8353 or www.archcrown.com. When ordering additional barcode labels for your SATO CX400 or SATO CG408TT printer, identify yourself as an OfficeMate client. An example of the "butterfly" labels and can be viewed on our Web site at http://www.officemate.net/officemate_va_barcode.aspx.

Using the ExamWRITER Templates Utility

Customer Care — Mon, 14 Jun 2010 06:13:00 GMT
Abstract:
If you have upgraded to ExamWRITER 8.0, 9.0, 1.0, 2.0 and would like to use some or all of the 47 new templates available with this version, follow the instructions below to download and use the Update ExamWRITER Templates Utility. You only need to run this utility once on one computer running ExamWRITER for your changes to take affect.
Note: If you are a new ExamWRITER user and you installed ExamWRITER 8.0, 9.0, 1.0, or 2.0 after purchasing it, these templates are available to you already and you do not need to run this utility. This utility should only be used if you are upgrading to ExamWRITER 8.0, 9.0, 1.0, or 2.0.
Warning! Using this utility to import templates more than one time will result in duplicate templates in your ExamWRITER template library. You should only import a template one time!
Ensure that you have upgraded to the latest version of ExamWRITER.

SATO CX400 barcode printer does not print barcodes that start with the letter P

Customer Care — Fri, 11 Jun 2010 03:58:00 GMT
Abstract: If your SATO CX400 barcode printer does not print barcodes that start with the letter P, you need to update your printer's firmware. Information on updating your printer's firmware can be found on Sato America's Web site: http://techsupweb.satoamerica.com/public/CX400/Up%20grading%20the%20CX400%20firmware%20-rev.doc

Can I use my Dymo LabelWriter to print barcodes from OfficeMate?

Customer Care — Fri, 11 Jun 2010 03:53:00 GMT
Abstract:
No, you can only use your Dymo LabelWriter to print Labels from OfficeMate. To print Barcodes, you must use the SATO CX400 or SATO CG408TT printer. For information on purchasing this printer, go to http://www.officemate.net/officemate_va_barcode.aspx.

How do I print the frame size on a label?

Customer Care — Fri, 11 Jun 2010 03:51:00 GMT
Abstract:
Although there are several options for choosing what prints on labels, selecting the frame size is not one of them. If your office feels that it must print the frame size on the labels, you can create a unique bar code with the frame size as a part of the bar code for each frame. Or, you can type the frame size in the Board Location text box (in the Products window on the Product Details tab) and choose to print the board location on the barcode label (in the Product Setup window on the Preferences tab).

Error 8009 with SATO CX400 or the SATO CG408TT Printer

Customer Care — Fri, 11 Jun 2010 03:02:00 GMT
Abstract:
If you receive an Error Message 8009 while setting up or using your SATO CX400 or SATO CG408TT printer, you are most likely using an invalid communication port number. Ensure that you are using the correct Comm. Port for Barcode Printer. For more information, refer to the "Setting Up the Printer in OfficeMate" section in the Scanning & Printing Barcodes With OfficeMate document that came with your printer. If you continue to recieve the error message, follow the instructions below:

1. Click Start on your desktop.

Can I use a wireless scanner to record inventory in OfficeMate?

Customer Care — Tue, 08 Jun 2010 06:34:00 GMT
Abstract:
Yes, you can use the Datalogic Gryphon I GM4100 USB Cordless Handheld Scanner with OfficeMate. For information on this scanner and how to purchase it, go to http://www.officemate.net/officemate_va_barcode.aspx.

Configuring Your SATO Barcode Printer with Remote Desktop Connection

Customer Care — Mon, 07 Jun 2010 07:01:00 GMT
Abstract: The attached document describes how to attach your SATO (CG408TT or CX400) barcode label printer to your local computer while accessing OfficeMate or OfficeMate Enterprise from a remote host.

Downloading OfficeMate Suite 8.0.21 (LATEST RELEASE!)

Customer Care — Tue, 25 May 2010 10:04:00 GMT
Abstract:
The latest OfficeMate Suite version is now available for you to download at http://www.officemate.net/officemate_80update.aspx. Check with your insurance carrier to see if they accept the new CMS 1500 form before you install OfficeMate 8.0.

Please see the PDF on the Web page for the download/installation instructions. You must install this latest version to use the current and most up-to-date copy of the OfficeMate Suite. Although we do not anticipate any issues, we advise you to upgrade your OfficeMate Suite during regular business hours, Monday through Friday. OfficeMate staff will not be available to help you if you need immediate assistance over the weekend.

Recording Monocular Pupillary Distance

Customer Care — Tue, 25 May 2010 04:35:00 GMT
Abstract:
When you record a binocular pupillary distance in OfficeMate and ExamWRITER, the monocular pupillary distance is automatically generated by dividing the binocular PD by two; however, monocular PDs are rarely the same. The Development team at OfficeMate Software Solutions is aware of this issue and will be working to resolve it in a future software update. In the meantime, you can manually record the monocular PD, type a note about the monocular PD in the Rx Notes text box, or attach an addendum to the ExamWRITER record with the correct monocular PD.

Uploading & Attaching Photos to Patient Records

Customer Care — Fri, 21 May 2010 09:33:00 GMT
Abstract: See the document attached to this article for instructions on uploading a photo from your digital camera or Web camera to your computer and attaching it to a patient's demographic record in OfficeMate Enterprise 1.0 or 2.0 or OfficeMate 9.0 and above.

Programming Your Metrologic Barcode Scanner

Customer Care — Tue, 18 May 2010 11:53:00 GMT
Abstract:
See the attached document to program your Metrologic barcode scanner.
For all questions relating to your Metrologic barcode scanner, contact Metrologic Tech Support at 800.667.8400, option 4, or us-customerservice@metrologic.com.

Support for Windows Server 2008 R2 Foundation

Customer Care — Thu, 13 May 2010 07:09:00 GMT
Abstract:
Eyefinity/OfficeMate recommends using Windows Server 2008 R2 or Windows Server 2003 R2 Standard. We have not tested OfficeMate/ExamWRITER on Windows Server 2008 R2 Foundation, and therefore, cannot attest to our products' operability on the Foundation platform.
Windows Foundation allows a maximum of 15 user accounts. If your practice has more than 15 users or has the potential to grow to over 15 users, Windows Server 2008 R2 Foundation is not suitable for your practice.

How do I modify the business information in Setup>Business Names if it is not highlighted?

Customer Care — Tue, 11 May 2010 06:20:00 GMT
Abstract:
You cannot modify your practice name, address, or phone number from within the Business Names window in OfficeMate or ExamWRITER. If you need to modify this information, download the Address/Phone Number Change Request document at http://www.officemate.net/support_om_resources.aspx, complete the information on the form, and fax it back to OfficeMate Software Solutions at 866.812.9583.

Internet Explorer Security Alerts & Certificates

Customer Care — Mon, 10 May 2010 12:11:00 GMT
Abstract: If you are trying to access the ExamWRITER ePrescribing Interface or another Web site from within OfficeMate or ExamWRITER (such as the Knowledge Base or Eyefinity/OfficeMate Web site), you may receive a security alert and you may be prompted to to install a certificate to verify that access to the Web site is secure. For more information about certificate errors in Internet Explorer, go to http://support.microsoft.com/kb/931850.

Backing Up & Restoring Data

Customer Care — Wed, 05 May 2010 09:06:00 GMT
Abstract:
Refer to the attached document entitled "Backing Up Access Database" to properly back up and restore your OfficeMate and ExamWRITER Microsoft Access data.
Refer to the attached document entitled "Backing Up SQL Database" to properly back up and restore your OfficeMate and ExamWRITER Microsoft SQL data.

Recording Patient Disposition and Effects on Quick Code (ExamWRITER 7.4 and Above)

Customer Care — Tue, 04 May 2010 11:28:00 GMT
Abstract:
Beginning in ExamWRITER 7.4, the patient's disposition is recorded under the Patient History category bar, but displayed under the Examination category bar. (Prior to ExamWRITER 7.4, the patient's disposition was recorded and displayed under the Patient History category bar.)

When you copy forward an exam that was originally recorded in ExamWRITER 7.3 or below, you will need to delete the disposition from the Patient History category and rerecord the disposition so that it displays under the Examination category. If you do not delete the old disposition and rerecord it, Quick Code may not properly code the exam.

How do equipment interfaces work in a network?

Customer Care — Tue, 04 May 2010 10:45:00 GMT
Abstract:
The Marco, Topcon, Huvitz, Eagle Eye, Reichert, and Humphrey ExamWRITER equipment interfaces save equipment data to the ExamWRITER database, which then can be accessed by all computers networked to look at that database.
Kowa, Optos, EyeScape, EyeTel, Heidelberg/HRT, Talia, ReSeeVit, Woodlyn, Konan, and Zeiss VISUPAC ExamWRITER interfaces save equipment data to the equipment's specific database and ExamWRITER reads those databases through the mapped drives.
All of the equipment data from the equipment interfaces, except the Humphrey Matrix, can be shared and accessed at multiple computers, as long as the computers are networked properly and the databases are properly mapped and shared. For more information on mapping network drives and sharing folders, see the linked related article below.
All of the equipment interfaces, except the Humphrey HFA II-i and Zeiss VISUPAC, use a serial RS-232 cable or null modem to connect to the computer. The Humphrey HFA II-i and Zeiss VISUPAC are connected to the computer through a mapped network drive.
The Zeiss VISUPAC must be installed on the same computer as ExamWRITER.
The EyeScape, Heidelberg/HRT, Konan, Kowa, Optos, ReSeeVit, Topcon IMATEnet, and Woodlyn equipment interfaces can only use one camera per Terminal Server.
The EyeTel, Huvitz, Marco, Reichert, and Topcon equipment interfaces can use multiple serial ports per PC.
To purchase ExamWRITER equipment interfaces, contact the Sales team at 1.800.269.3666 or sales@officemate.net.

Can I run the OfficeMate Suite on a Mac?

Customer Care — Fri, 30 Apr 2010 09:09:00 GMT
Abstract:
Eyefinity/OfficeMate's products do not operate under Mac OS X. Only the Windows platform is supported.
In theory, since you can run Windows on any Intel-based Apple Macintosh computer, you could run OfficeMate, ExamWRITER, and iPoint VTO on a Mac. OfficeMate Software Solutions has never tested its products on the Mac and therefore cannot attest to the stability of running its products in such an environment, nor does Eyefinity/OfficeMate support this system set up. If you decide to use a Mac, you will not need to convert your data, but we will not be able to provide you with software support. For a complete list of our system requirements, see the linked related article below.

Reinstalling Microsoft SQL Server 2005 & 2008 on a Secondary Server

Customer Care — Fri, 30 Apr 2010 05:33:00 GMT
Abstract:
Important Note: We highly recommend that you hire a Microsoft Certified Professional to evaluate and install SQL Server on your system. For more information on Microsoft SQL 2005 & 2008, go to http://www.microsoft.com.
The purpose of this knowledge base article is to provide IT professionals with a high-level outline of the steps necessary to reinstall Microsoft SQL Server on a secondary server. This article is not intended to be a step-by-step guide on how to install and set up Microsoft SQL Server. You can successfully install your Microsoft SQL Server with the help of this article in addition with the expertise from a qualified IT professional.
Eyefinity/OfficeMate offers SQL reinstallation services for a flat fee; contact our Sales team at 8.00.269.3666 or sales@officemate.net for pricing information.
To reinstall Microsoft SQL Server on your system, follow the instructions below:
Back up your OfficeMate database. For more information on backing up your database, go to http://www.officemate.net/omkb/Article.aspx?id=10006.
Detach your OfficeMate database from the current instance. For more

SATO CX400 is Not Backfeeding Labels or Labels are Printing too Dark

Customer Care — Wed, 28 Apr 2010 11:05:00 GMT
Abstract:
If you are using the SATO CX400 barcode printer with OfficeMate to print barcode labels and
the labels are too dark, or
two labels print instead of one because the printer is not backfeeding labels,
then follow the instructions below:
Open OfficeMate (or, if you are using OfficeMate Enterprise, open Home Office).
Click Setup and select Product Setup.
Click the Preferences tab.
Note the printer's Comm Port for Barcode Printer.
Close OfficeMate (or, if you are using OfficeMate Enterprise, open Home Office).
Click http://www.officemate.net/dwnld/SatoConfig.exe.
Click Save.
Navigate to the location where you want to save the SATO CX400 Configuration Tool (most likely, your OfficeMate Updates folder).
Click Save.
Navigate to the OfficeMate Updates folder on your computer. If your temporary location has a different name, navigate to that folder.
Double-click SatoConfig.exe.
Click Run.
Ensure that the printer is connected to the PC with a null model serial cable and the power light is on and click OK.
Type the COM port for the printer that you identified in step 4 above in the text box.
To enable backfeed so that the printer only prints one label at a time, click Add Backfeed.
To set the level of darkness for the labels, move the slider bar to the desired level of darkness and then click Set Darkness.
Note: We recommend setting the darkness level at 1.
Click the X

OfficeMate VSP Interface Error PMIO9001

Customer Care — Tue, 27 Apr 2010 05:17:00 GMT
Abstract:
If you receive OfficeMate VSP Interface error PMIO9001, "A severe error was encountered processing your request. Please Call the IDC Help Desk," check your computer system's date format. The date format should be mm/dd/yyyy. If the date format is m/d/yyyy, follow the instructions below to change the format to the correct one:
Windows XP Professional
Click Start.
Select Settings.
Select Control Panel.
Select Regional and Language Options.
Click the Customize button.
Click the Date tab.
Select MM/DD/yyyy from the Short date format drop-down menu.
Click OK.
Click OK again.
Windows Vista & Windows 7
Click Start.
Select Control Panel.
Select Clock, Language, and Region.
Select Change the date, time, or number format.
Select MM/dd/yyyy from the Short date format drop-down menu.
Click OK.
Click OK again.

User Account Control Error or Unable to Run ~OMRegAll.bat to Fix Error 339

Customer Care — Fri, 23 Apr 2010 05:39:00 GMT
Abstract:
Follow the instructions below if, while using the OfficeMate Suite in Windows Vista, Windows 7, or Windows Server 2008, you receive the User Account Control error that states, "A program needs your permission to continue. If you started this program, continue." You will also need to complete the instructions below if you are using Windows Vista or Windows 7, you are receiving error 339, and you are unable to run ~OMRegAll.bat, even as the administrator.

Windows Vista Users
Click ContinueIn order to resubmit secondary claims through Gateway, you must be signed up for the electronic remittance and auto-secondary product features on Gateway’s Web site. To sign up for these features, or for further information, contact Gateway EDI customer service at 800.556.2231.

If the claim is a recently rejected secondary claim and you know the date of service, perform the following steps:
Log on to Gateway EDI Web site (http://www.gatewayedi.com)
Click the Home tab.
Click New Secondary Claim Rejections Today.
Click the numeral links for the specific date of the rejection.
The New Secondary Rejections Inquiry page opens.
The next version of the OfficeMate Suite will leverage the SQL database architecture's increased sophistication and speed to record and store patient and exam data. In addition to the OfficeMate Suite, program installations will include Microsoft SQL Server 2005 Express Edition.

The Microsoft SQL Express 2005 database is geared toward applications that have more than 10 users and offices that would like a more consistent database structure. Based on our SQL experience, customers who have converted to SQL have noticed an increase in performance speed and reliability.

In order to complete a successful upgrade to the next version of the OfficeMate Suite and a conversion to using a SQL database, you must meet the following pre-conversion requirements:
Your server must be running OfficeMate 7.4.1 or later.

Downloading iPoint VTO 3.0.6

Customer Care — Fri, 02 Apr 2010 10:31:00 GMT
Abstract:
The latest iPoint VTO version is now available for you to download at http://www.officemate.net/ipoint_30update.aspx.

The following is a brief summary of the enhancements included in iPoint VTO 3.0.6:
Adds support for wide-screen monitors
Adds a help system and F1 help key by which users can search or browse for information related to iPoint VTO
Adds a Help menu from which support information is available
Adds support for Olympus SP-350 and SP-700 cameras and allows users to connect Olympus Camedia cameras that are not on the supported cameras list
Improves installation and activation procedure
Adds the ability to send a thumbnail of a patient’s photo to OfficeMate (requires OfficeMate)
Adds a zoom tool to increase the magnification of low resolution monitors
Adds the abi

Error 5 in ePrescribing

Customer Care — Thu, 01 Apr 2010 06:11:00 GMT
Abstract:
If you receive an Error 5 while using the ExamWRITER ePrescribing Interface, follow the steps below to download and install an update.
Note: This update does not affect the OfficeMate/ExamWRITER database. There is no need for everyone to log off of OfficeMate or ExamWRITER while the update is being installed.
ExamWRITER 8.x (OfficeMate Suite 8.x) Users
Download the To print the contact lens orders for the day, follow the instructions below:
Click the Reports icon in the OfficeMate main window.
Click the Daily tab.
Select Contact Lens Sales by Patient from the list of reports.
Note: If you don't see the Contact Lens by Patient report, click Add, expand Product Sales, select Contact Lens Sales by Patient, click Select, and click Close.
Enter today’s date in the Fee Slip Date fields under Selection Criteria and Sort Order.
Click Preview or Print.

Error 512 in the Business Analysis Custom Reports Window

Customer Care — Wed, 31 Mar 2010 12:49:00 GMT
Abstract:
If you receive Error 512 in the Business Analysis Custom Reports window, this is an indication that certain DLL files in your OfficeMate folder have not been registered. to register the files, perform the following steps:
Click Start and select Run.
The Run window opens.
Note: In steps 2, 4, and 6 that follow, "C:\OfficeMate" is where your OfficeMate program is installed. If your OfficeMate program is installed on another drive or folder, substitute C:\OfficeMate" with the correct location.
In the Open field, type REGSVR32 C:\OfficeMate\ome_bax.dll and press Enter.^†
Click Start and select Run.
In the Open field, type REGSVR32 C:\OfficeMate\ome_Aging2.dll and press Enter.^†
Click Start and select Run.
In the Open field, type REGSVR32 C:\OfficeMate\ome_Commission2.dll and press Enter.^†
The DLL files required to run the Business Analysis Custom Reports are now registered, and Error 512 is resolved.

How do I return a product/delete a job, refund the patient credit, and apply the credit to an open item?

Customer Care — Wed, 31 Mar 2010 08:03:00 GMT
Abstract:
To return a product or delete a job, follow the instructions below:
Open the Fee slip Item Return window using one of the following methods:
- Open the Patient's ledger, select a fee slip, fee slip line item, or product refund line, and click Returns or right-click on a fee slip or product refund line in the Patient or Patient/Insurance tab and select Returns or Return Item.
- Click Tasks on the main window toolbar and select Return Product. Type a fee slip number and click Get Slip.
Select a product from the Product Returned drop-down menu (OfficeMate) or click the check boxes to select or deselect the products you want to return (OfficeMate Enterprise).
If you are using OfficeMate Enterprise, complete the Qty Ret, Non-Refund Amt, Non-Refund Reason, and Refund Co-Pay fields; if you are using OfficeMate, skip this step.
Select the Do NOT update Inventory check box to return a product without adding it back into an inventory list.
Select a reason for the return from the Reason for Return drop-down menu.
If you are using OfficeMate, select the person recoding the transaction from the Recorded By drop-down menu; if you are using OfficeMate Enterprise, skip this step.
If you are using OfficeMate and there is a non-refundable amount for this product, type the amount in the Non-Refundable Amount text box and select a reason for not refunding the entire amount from the Reason drop-down menu; if you are using OfficeMate Enterprise, skip this step.
If you are using OfficeMate Enterprise, select the On Account check box or click the Check<

Referring Dr. & Correspondent Post-Upgrade Information (Version 9.0)

Customer Care — Wed, 24 Mar 2010 07:32:00 GMT
Abstract:
After you upgrade to OfficeMate/ExamWRITER version 9.0, the referring doctors that you had recorded in OfficeMate and the correspondents that you had recorded in ExamWRITER in previous versions will be combined into one list and be shared by both programs.
In previous versions of ExamWRITER, there was one field in the Correspondent Maintenance window for providers' names (Name) and in previous versions of OfficeMate, there were two fields in the Business Names window (Referring Dr. tab) for providers' names (Last Name and First Name). When you upgrade to OfficeMate/ExamWRITER 9.0, providers that you had previously listed in the Correspondent Maintenance window in ExamWRITER are inactivated (in case there were duplicate providers previously recorded in both programs) and populated in the Last Name field in the Resources Setup window (Referring Dr. tab) in OfficeMate and in the Correspondent Maintenance window in ExamWRITER. These lists are organized by last name, so if you had previously recorded providers in the Correspondence Maintenance window in ExamWRITER, the First Name field for the providers will be empty in version 9.0.
After you upgrade to version 9.0, you must complete the instructions below to ensure that your referring providers and correspondents in OfficeMate/ExamWRITER 9.0 are set up properly:
Open Home Office.
Click Setup and select Resource Setup.
Click the Referring Dr. tab.
Review the list of providers and select providers whose entire name is listed in the Last Name text box and modify the name so that the first name is listed in the First Name text box and the last name is listed in the Last Name text box.
Re-activate inactive providers, if necessary and desired, by selecting the providers and then selecting the Yes radio button in the

Missing Contact Lens Categories in OfficeMate 9.0

Customer Care — Wed, 24 Mar 2010 07:32:00 GMT
Abstract: If you added contact lens categories in OfficeMate 8.0 or below and you upgraded to OfficeMate 9.0 or above, those categories may no longer be available. In OfficeMate 9.0, lens categories are linked to attributes and because of this change, lens categories that you added to OfficeMate prior to your upgrade to version 9.0 or above, may not be available in the Lens Category drop-down menu in the Select Contact Lens window in ExamWRITER. If the lens categories that you created in OfficeMate 8.0 or below are not available in version 9.0 or above, open the Products window in Home Office and reselect a lens category for all contact lenses missing a category. After you reselect a lens category for all of your contact lenses that are missing a category, the lenses will be visible in the Select Contact Lens window in ExamWRITER.

OfficeMate Knowledge Base

CMS 1500 Form Boxes & Corresponding OfficeMate Fields (OfficeMate v9 and later)

Running the OM Integrity Utility

CMS 1500 Form Boxes & Corresponding OfficeMate Fields (OfficeMate v8.0)

Error 75

Setting Up Label Matrix to Print Barcodes

Does OfficeMate print barcodes as well as prices?

Can OfficeMate use the SATO CX400 as a network printer?

If I did not purchase my SATO CX400 or my SATO CG408TT barcode printer from Eyefinity/OfficeMate, how can I get the documentation to set it up?

Error 8002 with SATO CX400 and SATO CG408TT Printer

Barcoding Your RLISYS Inventory System

Ordering Labels & Ribbon for the SATO CX400 or the SATO CG408TT Barcode Printer

Using the ExamWRITER Templates Utility

SATO CX400 barcode printer does not print barcodes that start with the letter P

Can I use my Dymo LabelWriter to print barcodes from OfficeMate?

How do I print the frame size on a label?

Error 8009 with SATO CX400 or the SATO CG408TT Printer

Can I use a wireless scanner to record inventory in OfficeMate?

Configuring Your SATO Barcode Printer with Remote Desktop Connection

Downloading OfficeMate Suite 8.0.21 (LATEST RELEASE!)

Recording Monocular Pupillary Distance

Uploading & Attaching Photos to Patient Records

Programming Your Metrologic Barcode Scanner

Support for Windows Server 2008 R2 Foundation

How do I modify the business information in Setup>Business Names if it is not highlighted?

Internet Explorer Security Alerts & Certificates

Backing Up & Restoring Data

Recording Patient Disposition and Effects on Quick Code (ExamWRITER 7.4 and Above)

How do equipment interfaces work in a network?

Can I run the OfficeMate Suite on a Mac?

Reinstalling Microsoft SQL Server 2005 & 2008 on a Secondary Server

SATO CX400 is Not Backfeeding Labels or Labels are Printing too Dark

OfficeMate VSP Interface Error PMIO9001

User Account Control Error or Unable to Run ~OMRegAll.bat to Fix Error 339

Downloading iPoint VTO 3.0.6

Error 5 in ePrescribing

Error 512 in the Business Analysis Custom Reports Window

How do I return a product/delete a job, refund the patient credit, and apply the credit to an open item?

Referring Dr. & Correspondent Post-Upgrade Information (Version 9.0)

Missing Contact Lens Categories in OfficeMate 9.0