Updating Your Topcon Equipment Interface in ExamWRITER 9.0

Customer Care — Wed, 01 Feb 2012 02:44:00 GMT

Abstract:

If you are using the ExamWRITER Topcon equipment interface in ExamWRITER 9.0 and you are experiencing any of the issues below, follow these instructions to resolve the issues.

· Error 429

· Error 2147417843

-2147417843 (Topcon Autorefractor/Karatometer or Other Serial Connection Interface)

Customer Care — Tue, 31 Jan 2012 07:46:00 GMT

Abstract:

If you are using the ExamWRITER Topcon equipment interface in ExamWRITER 10.5 or later and you are receiving error -2147417843, "Automation error: An outgoing call cannot be made since the application is dispatching an input-synchronous call," when you attempt to open the Topcon autorefractor/karatometer or another serial connection interface from within a patient exam, follow these instructions to resolve the issue:

1. Back up your data!

http://www.microsoft.com.

The purpose of this knowledge base article is to provide IT professionals with a high-level outline of the steps necessary to reinstall Microsoft SQL Server on a secondary server. This article is not intended to be a step-by-step guide on how to install and set up Microsoft SQL Server. You can successfully install your Microsoft SQL Server with the help of this article in addition with the expertise from a qualified IT professional.

Eyefinity offers SQL reinstallation services for a flat fee; contact our Sales team at 800.269.3666 or OMsales@eyefinity.com for pricing information.

To reinstall Microsoft SQL Server on your system, follow the instructions below:

Back up your OfficeMate database. For more information on backing up your database, go to http://www.officemate.net/omkb/Article.aspx?id=10006.
Detach your OfficeMate database from the current instance. For more informati

How can I correct a mistake I made when returning a product?

Customer Care — Thu, 26 Jan 2012 02:57:00 GMT

Abstract:

In OfficeMate v10 and below, to correct a mistake you made when returning a product, void the fee slip, recreate and record the fee slip, and then record the return again. For information on returning products, see the linked related article below.

If you are using OfficeMate v10 or above, correcting a mistake made on a return depends on the circumstances. If there is no payment involved, you can return all of the other items on the fee slip, adjust off any remaining balances, and start over. However, if a payment or refund is involved, Eyefinity recommends that you contact a Customer Care representative at 800.942.5353.

Can I set up insurance tax so that the ledger does not show that the insurance carrier is charged tax?

Customer Care — Thu, 26 Jan 2012 02:52:00 GMT

Abstract:

You cannot set up insurance tax so that the ledger does not show that the insurance is charged tax. All information recorded on fee slips displays on the ledger. However you can individually modify the tax on products on fee slips by following the instructions below:

Open or create a fee slip for a patient and record product information on the fee slip.
Select a line item and click the Line Add'l Data button at the bottom of the Fee Slip window.
Modify the sales tax percentages and click OK.
Click Record to record the fee slip.

How do I find products that are sold and recorded in the Handwritten & No group?

Customer Care — Wed, 25 Jan 2012 08:55:00 GMT

Abstract:

To find products that are sold and recorded in the Handwritten & No group, create a Production report by date range from the Reports, Statements & Graphs window. The Handwritten & No group items are listed at the top of the report.

If you want to view the fee slips associated with the products that were sold and recorded in the Handwritten & No group, create a Fee Slip Audit report by date range from the Reports, Statements & Graphs window.

If you want to move products from the Handwritten category to an appropriate category on a fee slip, open the fee slips with the handwritten line items and select appropriate products or services to replace the handwritten items.

If you want to assign groups to products that are currently labeled as No Group, follow the instructions for the version of OfficeMate that you are using:

OfficeMate v10 or below: Click Setup, select Customization, and click the Procedure Codes tab. Select products that don't have groups assigned to them and then select the appropriate financial and production groups from the Financial Group and Production Group drop-down menus.
OfficeMate v10.5 or above: Click the Products icon and select Products and Services. In the Products window, search for a product and then double-click the product line. In the Products window for the item, select the appropriate financial and production groups from the Financial Group and Production Group drop-down menus.

How do I modify the service dates in OfficeMate?

Customer Care — Wed, 25 Jan 2012 08:34:00 GMT

Abstract:

To modify the service dates in OfficeMate, follow the instructions below:

Open the Fee Slip Item Additional Data window from the Patient Ledger or Fee Slip.
Select new service dates from the Service Date text boxes.
Click OK.

Note: If you are using OfficeMate v10.5 or above, you can edit the service date directly on the fee slip.

How can I properly record products and associated fees on fee slips with VSP insurance? When I post charges to fee slips and assign the amount to VSP insurance, the product Fee reverts to the Frames/Buying Group Cost.

Customer Care — Wed, 25 Jan 2012 08:30:00 GMT

Abstract:

This issue was fixed in OfficeMate v10.5.

If you are using OfficeMate v10 or below and are experiencing this issue, read the following instructions:

If you are using a FRAMES Data CD-ROM, frames/buying group costs are imported along with your products. These costs override the Product Fees you have set up in the Products window in OfficeMate when you create fee slips with VSP insurance. To cancel this override, follow the instructions below:

Click the Products icon and select Products and Services.
Search for and select the product to which you plan to bill to VSP insurance.
Note: Click the Additional Information tab (in versions 6.4 and below).
Delete the amount in the Frames/Buying Group Cost text box.
The text box should now display "$0.00."
Click OK in versions 6.4 and below and Save in versions 7.0 to 10.

How can I hide the Frames/Buying Group Cost fee that is printed on fee slips when VSP insurance is billed?

Customer Care — Wed, 25 Jan 2012 08:27:00 GMT

Abstract:

This issue was fixed in OfficeMate v10.5.

If you are using OfficeMate v10 or below and are experiencing this issue, read the following instructions:

When VSP insurance is recorded on a fee slip item for a frame, the retail price reverts to the wholesale cost (or Frames/Buying Group Cost). This fee is printed on the fee slip for the patient. If you do not want the patient to see how much you paid for a frame, complete one of the tasks below:

Create a generic "VSP Frame" product in the Products window and bill this to VSP insurance patients on fee slips.
Open the Products window and select the frame the patient is purchasing. Delete the Frames/Buying Group Cost amount. Record the frame and cost on the fee slip. After the patient is billed, open the Products window, select the frame that the patient purchased, and add the Frames/Buying Group Cost amount back to the product's record.

How can I assign a CPT code to a range of lens powers without entering every possible lens power individually?

Customer Care — Wed, 25 Jan 2012 08:10:00 GMT

Abstract:

If you are using OfficeMate v10.5 or above, follow the instructions in this section:

In OfficeMate Administration, assign a CPT code to a range of lens powers by following the instructions below:

From the OfficeMate Administration main window, click Setup and select Third Party Setup.

The Third Party Setup window opens.

Click the Power Ranges tab.
Click New to set up a new power range.
Select a lens type from the list.
Select a power range from the drop-down menu.
Select a procedure code from the CPT/HCPCS Code drop-down menu.
Click Save.
Repeat steps 3-8 to add additional power ranges as needed.

Note: After you set the procedure code for a power range and lens type, you cannot modify it. You may, however, select the power range from the list, click Delete to remove that line, and then repeat the procedure above to add the range with the correct procedure code.

If you are using OfficeMate v10 or below, follow the instructions in this section:

If you are using OfficeMate v10 or below and you do not want to record lens powers individually in the Product window's Product Details tab in OfficeMate, you can create a generic lens product, record that product on an Rx order, and then update the CPT code and fee (if applicable) on the fee slip.

Adding Products with Multiple CPT Codes to VSP Insurance Claims

Customer Care — Wed, 25 Jan 2012 07:36:00 GMT

Abstract:

If you are using OfficeMate v10.5 or above, follow the instructions in this section:

In OfficeMate v10.5 and above, you can assign CPT codes to attributes and then assign multiple attributes to each product. When you add a product to a fee slip, all of the CPT codes linked to the product's attributes are included with the product. For more information about attributes, see article #23033 at http://www.officemate.net/omkb/article.aspx?id=23033.

If you are using OfficeMate v10 or below, follow the instructions in this section:

If, when you're submitting a VSP insurance claim through the OfficeMate VSP Interface, you receive an error message that states that a CPT code is missing, you will need to add the missing CPT code to the Rx as an add-on. Because you cannot attach multiple CPT codes to products in OfficeMate, and VSP is requiring the additional CPT codes, you will need to complete the steps below as a "workaround" until the OfficeMate program is updated to accommodate products with multiple CPT codes. You cannot simply go back to the Rx and "fix" the CPT code and refresh the claim; instead, you must complete the following steps so that you can successfully submit the insurance claim to Eyefinity:

Open the Products window in OfficeMate

How can I completely delete a fee slip after it has been recorded?

Customer Care — Wed, 25 Jan 2012 07:07:00 GMT

Abstract:

If you are using OfficeMate v10.5 or above, follow the instructions in this section:

In OfficeMate v10.5 and above, you cannot delete a fee slip. Instead, you can reverse a receipt. Follow the instructions below to reverse a receipt:

From the OfficeMate window, click the Receipts icon and select Receipts and Adjustments.
Search for and select the patient.
Click the History button in the bottom left-hand corner of the window.
Click the line of the receipt that you want to reverse and click Reverse/Correct.

The Deposit Reversal/Correction window opens.

Select Payment Reversal from the Adjustment Type drop-down menu.

The Corrected Amount automatically changes to $0.00.

Type any comments in the Reason text box, if needed.
Select your name from the Recorded By drop-down menu.
Click Record.

If you are using OfficeMate v10 or below, follow the instructions in this section:

If you've recorded a fee slip that needs to be deleted, void the fee slip and then delete the payments that were recorded on that fee slip. Note that deleting the payments in the Receipts & Adjustments window is better than recording a refund to delete any payment credits that appear after the fee slip is voided.

Why isn't the procedure code printing on the CMS 1500 form when glasses or lenses are listed?

Customer Care — Tue, 24 Jan 2012 08:10:00 GMT

Abstract:

A procedure code will not print on the CMS 1500 form if it has not been assigned to the product listed. To assign procedure codes to products, follow the instructions below:

From the OfficeMate Administration main window, click the Products icon.
Select Products and Services.
Search for the product.
Select the product from the list of search results by double-clicking the product line.
Click the Product Details tab and follow the instructions below, depending on the product type:

Accessories, Lens Treatments, Other, Plano Sunglasses, Ready Readers: Select an attribute from the Base drop-down menu.
Contact Lenses: Select an attribute from the Lens Cat./Base drop-down menu.
Frames, Ophthalmic Lenses: Select an attribute from the Cat./Base drop-down menu.
Services: Select a procedure code from the CPT drop-down menu and select an attribute from the Exam Cat./Base drop-down menu.

The procedure code autopopulates in the CPT/HCPCS box.

Click Save.

A temporary solution to printing a procedure code on the CMS 1500 form is to add the code to the product on the patient's fee slip:

Open the patient's fee slip.
Click Line Add'l Data.
Select a code from the CPT/HCPCS drop-down menu.

Can I credit a provider for production while giving commission to a staff member for a sale?

Customer Care — Tue, 24 Jan 2012 07:16:00 GMT

Abstract:

In OfficeMate v10.5 and above, you can credit a provider for production while giving commission to a staff member for a sale. In the Fee Slip window, for each line item, select the provider from the Provider drop-down menu and select the staff member from the Staff Member drop-down menu.

In OfficeMate v10 and below, you cannot credit more than one provider/staff member for the sale of a product.

How do I create a Quick List of diagnosis codes?

Customer Care — Tue, 24 Jan 2012 06:52:00 GMT

Abstract:

If you are using OfficeMate v10.5 or above and you want to add diagnosis codes to the Quick List, follow the instructions below:

Fron the OfficeMate Administration main window, click Setup and select Third Party Setup.
Click the Diagnosis Codes tab.
Search for and select the diagnosis you want to add to the Quick List.
Select the Add to Quick List check box and click Save.
Repeat steps 3 & 4 for each diagnosis you want to add to the Quick List.
When you are finished, click OK.
You have now created a Quick List for your diagnosis codes.

If you are using OfficeMate v10 or below and you want to add diagnosis codes to the Quick List, follow the instructions below:

From the OfficeMate main window, click Setup.
Select Customization.
Click the Diagnosis Codes tab.
Select the diagnosis you want to add to the Quick List.
Select the Add to Quick List check box.
Repeat steps 4 & 5 for each diagnosis you want to add to the Quick List.
When you are finished, click OK.
You have now created a Quick List for your diagnosis codes.

How can I issue a refund when a patient returns with a coupon after paying the balance in full?

Customer Care — Tue, 24 Jan 2012 06:46:00 GMT

Abstract:

If you are using OfficeMate v10.5, follow the instructions below to adjust the item price and issue a patient credit:

Note: A fee slip cannot be edited if insurance payments have been applied to any item on the fee slip.

Open the Receipts & Adjustments window for the patient.
Click the History button in the bottom left-hand corner of the window.
Click the line of the receipt that has the item to be adjusted and click Select.
Click in the Payment column for the line item you want to adjust and type the dollar amount of the item with the coupon applied to it (for example, if the original price is $100 and the coupon offers $10 off of the price, type $90).
Click Adj.
In the Fee Slip Item Adjustment window, select Coupon from the Adj. Type drop-down menu, select the Decrease Balance radio button, review the amount in the Amount text box (this should be the amount of the coupon), type any comments in the Reason text box, and click Record.
In the Receipts & Adjustments window, click Record.
In the Receipts Payment Warning dialog box that opens, click Yes to create a patient credit.
Re-open the patient's Receipts & Adjustments window and click History.
Click the line of the receipt that was adjusted (which should now show an unapplied amount) and click Refund.
Record the refund information in the Refund Patient Credit window, and click Refund.

If you are using OfficeMate v10 or below, follow the instructions below to apply the coupon an

How do I add modifiers to the Fee Slip Line Additional Data window?

Customer Care — Tue, 24 Jan 2012 03:57:00 GMT
Abstract:
In OfficeMate v10.5 and above, you can add modifiers to the Fee Slip Line Additional Data window using two different methods.
Method 1
From the OfficeMate Administration main window, click Setup and select Third Party Setup.
Click the Modifiers tab.
Click New Modifier.
Type the modifier code in the Code (Box 24d) text box.
Type the modifier description on the Description text box.
Click Save.
Method 2
From the OfficeMate Administration main window, click the Products icon and select Products and Services.
Select Services from the Product Type drop-down menu and click F2 Find.
Double-click the service to which you want to add modifiers.
Place your cursor in the First Modifier or Second Modifier drop-down menu.
Press the F12 key.
Type the new modifier(s) in the Maintain Modifiers window.
Click OK.

Can I change the date of service on a fee slip without changing the posting date?

Customer Care — Tue, 24 Jan 2012 03:38:00 GMT
Abstract:
In OfficeMate v10.5 and above, yes, you can change the date of service on a fee slip while the fee slip is still open. You cannot edit the date of service after the fee slip is recorded or if the items on the fee slip have been returned.
In OfficeMate v10 and below, no, you cannot change the date of service on a fee slip without changing the posting date. To change the posting date on a fee slip, see the linked related article below.

Can I add modifiers to a fee slip once it has been recoded?

Customer Care — Tue, 24 Jan 2012 02:13:00 GMT
Abstract:
Yes. You can add modifiers to line items by performing the following steps:
Open the patient’s fee slip.
Click Line Add'l Data.
Select up to four modifiers to add to the fee slips.
Click OK.
Click Record to record the fee slip with the modifiers.
Open the CMS 1500 form and click Refresh to populate the CMS 1500 form with the modifiers.

How do I refund a patient credit?

Customer Care — Tue, 24 Jan 2012 02:08:00 GMT
Abstract:
To refund a patient credit in OfficeMate v10.5 or above, follow the instructions in this section:

Open a patient’s receipts and adjustments by clicking the Receipts icon and selecting Receipts and Adjustments.
Click History.
On the Receipt History window, right-click on an item for which you want to refund an unapplied patient credit and select Refund Patient Credit.

Complete the fields in the Patient Refund section on the Patient Refund Credit window.
Click Refund and then click Print.

To refund a patient credit in OfficeMate v10 or below, follow the instructions in this section:

Open a patient's ledger.
Click the Patient Receipt History tab.
Right-click on an item and select Refund Patient Credit.
Complete the fields in the Patient Refund section.
Click Refund.

Note: If you are using OfficeMate 5.2 and below, you can refund a patient credit by creating a fee slip with a "patient credit" or "refund" Product Name; however, you must select the appropriate posting date (File>Change Posting Date) before recording the fee slip or the posting date of the transaction will be incorrect.

For more information on patients' receipts and ledgers, see the "Recording Receipts & Adjustments" chapter in the F1 online help and OfficeMate User's Guide (http://www.officemate.net/support_om_resources.aspx) or OfficeMate Enterprise User's Guide (http://www.officemate.net/support_ent20_resources.aspx). Short recorded vid

How do I void fee slips that are on hold?

Customer Care — Mon, 23 Jan 2012 06:54:00 GMT

Abstract:

If you are using OfficeMate v10.5 or above, follow the instructions in this section:

Open the Fee Slip window.
Enter search information in the Last and First name text boxes and click F2 Find to find a particular patient’s on-hold fee slips.
Under Slip(s) on Hold, select the All radio button to display all fee slips on hold or select the Current Patient radio button to display only the fee slips for the patient you selected in step 2.
In the On Hold Orders window, select the check box in the Delete column that corresponds with the fee slip you want to delete and click the Delete button. Select multiple check boxes to delete more than one on-hold fee slip.

If you are using OfficeMate v10 or below, follow the instructions in this section:

Because fee slips that are on hold do not technically "exist" in OfficeMate v10 and below (because they are not recorded), you will need to record fee slips on hold in order to void them. Follow the instructions below to void fee slips on hold:

Open the fee slip on hold and click Record.
Open the patient's ledger (click the Ledger icon and search for and find the patient).
Select the fee slip that you want to void.
Click Edit Slip.
Click Void.
Click Yes to void the fee slip.

Note: If payments are recorded on a voided fee slip, the payment amount is added to the patient or insurance company credit balance.

Editing Fee Slips

Customer Care — Mon, 23 Jan 2012 06:08:00 GMT

Abstract: For a short overview about editing fee slips in OfficeMate v10.5 and above, see the new "Editing Fee Slips" recorded video tutorial at http://www.officemate.net/videos/105EditSlips/105EditSlips.html.

Runtime Error 430

Customer Care — Fri, 20 Jan 2012 07:46:00 GMT

Abstract:

If you receive an error message that states, "Runtime Error 430 Class does not support automation or does support expected interface," complete the tasks below to resolve the error.

Download and install the most recent PCL5e printer driver for the printer that you are using from the manufacturer’s Web site.
Ensure that you have installed all of the latest Microsoft Windows service packs and patches, especially those related to the .NET Framework.
If you are using OfficeMate v8 or below, navigate to your OfficeMate or OMATE32 and double-click ~OMRegAll.bat. If you are using OfficeMate v9 or above, navigate to your OfficeMate or OMATE32 and double-click ~RegAllOME_DLLs.bat and ~RegAllOME.NetDLLs.bat.
Ensure that your Microsoft Windows user permissions are correctly set up (see the related article below for information on setting up user permissions)
Re-install OfficeMate/ExamWRITER, including the most recent service pack/patch, if the error continues to occur.

Correcting Error 429

Customer Care — Fri, 20 Jan 2012 02:51:00 GMT

Abstract:

If you receive an error 429 message, ensure that you are meeting the following conditions:

You are logged into the computer with the correct permissions and administrative rights. If you need help setting up permissions and administrative rights, contact your network administrator.
You have installed the most recent Windows service packs on your computer and server. To install the most recent service packs, go to http://windowsupdate.microsoft.com.
If you are using a Dymo LabelWriter, you have the printer's software (not just the driver) installed on the computer and network (if applicable).

If you receive an error 429 message while you are using the Patient Ledger, go to the "Correcting Error 339" Knowledge Base article (linked below) and complete the instructions in the article.

If you are using OfficeMate/ExamWRITER v8 or below and you receive an error 429 message that states that the ActiveX component cannot create the object, ensure that you are logged into the computer as an Administrator, navigate to your OMATE32 folder, and double-click on the ~OMRegAll.bat file to re-register all of your OfficeMate/ExamWRITER files.

If you are using OfficeMate/ExamWRITER v9 or above and you receive an error 429 message that states that the ActiveX

This document is applicable to both new users of OfficeMate who have never installed OfficeMate before, as well as users who are already using OfficeMate.

Is the General Ledger Interface compatible with QuickBooks 2011?

Customer Care — Thu, 19 Jan 2012 01:33:00 GMT

Abstract:

We are in the process of testing the compatibility between the General Ledger Interface in OfficeMate and QuickBooks 2011. We'll update this article as soon as new information becomes available.

At this time, we can only ensure compatibility with versions 2005 through 2010.

Preparing for OfficeMate/ExamWRITER v10

Customer Care — Tue, 17 Jan 2012 09:24:00 GMT

Abstract:

In order to complete a successful upgrade to OfficeMate/ExamWRITER v10, you must complete the following tasks before and after your upgrade.

Before You Upgrade to OfficeMate OfficeMate/ExamWRITER 10:

Hardware & Systems

CMS 1500 Box 33B is Not Blank After Converting to the ANSI 5010 Format

Customer Care — Tue, 17 Jan 2012 07:36:00 GMT

Abstract:

If you converted from the ANSI 4010 format to the ANSI 5010 format, box 33B will need to be blank on CMS 1500 forms so that insurance claims are not rejected. However, OfficeMate is autopopulating box 33B based on your insurance setup. To remove information from box 33B, delete the PIN, group number, and submitter ID from the Insurance Information window by following the instructions below:

Open OfficeMate Administration.
Click Setup and select Resource Setup.
Select a provider.
Click Insurance Info.
Delete the Pin #, Group #, and Submitter ID information next to the insurance company.
Click OK.
Click Save.

"Error 6: Overflow" during inventory scan count

Customer Care — Tue, 17 Jan 2012 04:54:00 GMT

Abstract:

You may receive Error 6, an overflow error, while using the inventory scan count feature in OfficeMate. If your inventory count per item is more than 32,767, you will receive this error message. To resolve this issue, review the inventory counts that you have scanned into the Scanned Physical Inventory Count window and remove any large quantities before clicking Record to save the scanned inventory count.

"Error 6 Overflow" while opening ExamWRITER exams

Customer Care — Tue, 17 Jan 2012 04:47:00 GMT

Abstract: If you receive an error 6 overflow message that asks you about unsaved data, turn the firewall on your server and workstation off to resolve the error.

Quality Reporting Measures for Achieving Meaningful Use

Customer Care — Tue, 17 Jan 2012 03:45:00 GMT

Abstract: The attached document, "Tracking CMS Quality Measures in ExamWRITER," describes all of the CMS quality measures that you can track in ExamWRITER in order to meet the requirements for core measure 10 in the EHR Incentive Program and achieve meaningful use. You can use the CMS Quality Reporting window to calculate the metrics for each of the quality measures that ExamWRITER tracks.

How do I properly post and close out open charges in OfficeMate that are created in ExamWRITER?

Customer Care — Tue, 17 Jan 2012 02:08:00 GMT

Abstract:

If your OfficeMate Interface options System Preferences are Yes, then charges will be created in OfficeMate from your ExamWRITER lab orders. If you create a lab order or record services in ExamWRITER, charges for those items will appear in OfficeMate. To post and close out these charges properly, follow the instructions below:

Open the Fee Slip window for the patient who has new charges.
The Patient Open Charges window opens.
Click the red check marks to deselect items that you do not want to add to the fee slip.
Note: Deselected items will continue to appear in the Patient Open Charges window until they are posted to a fee slip or deleted.
Click Post to add the selected open charges to the fee slip.
Note: If you are using version 6.4 or below and you want to delete the charges, open the Patient Demographic window for the patient who has new charges, click Charges, and click Close out. If you are using version 7.0 or above and you want to delete the open charges, click Close out from the Patient Open Charges window in the fee slip.

Note: If you post open charges to a fee slip and then void the fee slip, the open charges will pop up again. If you want to delete the open charges, you must close them out using one of the options in step 3 above.

For a short overview about closing open charges, see the "Closing Open Charges" Quick Answer Tutorial at http://www.officemate.net/training_om9_online.aspx.

How do I add or remove staff members' access to the ePrescribing Interface?

Customer Care — Fri, 13 Jan 2012 02:43:00 GMT

Abstract: If you need to add or remove staff members' access to the ePrescribing Interface, call the Eyefinity Sales team at 800.269.3666.

CMS Quality Reporting Measure NQF 0038 - Childhood Immunization Status

Customer Care — Fri, 13 Jan 2012 01:04:00 GMT

Abstract:

The following information will help you meet CMS quality reporting measure NQF 0038 - Childhood Immunization Status. This article lists all of the codes for the denominator, numerator, and exclusions metrics for NQF 0038.

NQF 0038: The percentage of children 2 years of age who had four diphtheria, tetanus and acellular pertussis (DTaP); three polio (IPV); one measles, mumps and rubella (MMR); two H influenza type B (HiB); three hepatitis B (Hep B), one chicken pox (VZV); four pneumococcal conjugate (PCV); two hepatitis A (Hep A); two or three rotavirus (RV); and two influenza (flu) vaccines by their second birthday. The measure calculates a rate for each vaccine and two separate combination rates.

Denominator (for each numerator): Patient age >=1 AND <2 with 1 exam from any of these: 99201, 99202, 99203, 99204, 99205, 99211, 99212, 99213, 99214, 99215, 99217, 99218, 99219, 99220, 99241, 99242, 99243, 99244, 99245, 99341, 99342, 99343, 99344, 99345, 99347-99350, 99384, 99385, 99386, 99387, 99394, 99395, 99396, 99397, 99401, 99402, 99403, 99404, 99411, 99412, 99420, 99429, 99455, 99456 OR diagnosis code of these: V24, V25, V26, V27, V28, V45.5, V61.5, V61.6, V61.7, V69.2, V72.3, V72.4, V70.0, V70.3, V70.5, V70.6, V70.8, V70.9

NQF 0038: NUM1

Numerator: Patients from the denominator

Pharmacy Didn't Receive eRx (ePrescribing)

Customer Care — Thu, 12 Jan 2012 09:29:00 GMT

Abstract:

If a pharmacy did not receive your prescription after you sent it using the ePrescribing Interface, first verify that the prescription was sent and is not pending. To view pending prescriptions, follow the instructions below:

Click eRX Status on the ExamWRITER main window toolbar.
Click Pending RXs.

If the prescription is not still pending, resend it. To resend the prescription, follow the instructions below:

When I print multiple prescriptions, the last one gets cut off. (ePrescribing)

Customer Care — Thu, 12 Jan 2012 09:23:00 GMT
Abstract:
If the prescriptions that you are printing in the ePrescribing Interface are getting cut off when you print multiple prescriptions at the same time, follow the instructions below to change the number of prescriptions that you are printing per page:
Click Options.
Click Preferences - user.

How do I print more than one prescription per page? (ePrescribing)

Customer Care — Thu, 12 Jan 2012 09:16:00 GMT
Abstract:
To print more than one prescription per page in the ePrescribing Interface, follow the instructions below:
Click Options.
Click Preferences - user.
Select the number of prescriptions per page that you want to print next to the Print at most X prescriptions on a single page. Note! Lengthy prescriptions may not fit 4 to a page preference.
Click Make these changes.

Unable to Print (ePrescribing)

Customer Care — Thu, 12 Jan 2012 09:01:00 GMT
Abstract:
If you are unable to print a prescription in the ePrescribing Interface, ensure that your
Printer is on
Computer is set up to print to the selected printer
Web browser's pop-up blockers are off
To turn off pop-up blockers in Internet Explorer, click Tools, select Pop-up Blocker, and select Turn Off Pop-up Blocker.
To turn off pop-up blockers in Firefox, click Tools, select Options, click Content, deselect the Block pop-up windows check box, and click OK.

We are recording the smoking status for every patient, so why doesn't the numerator in Core Measure 9 reflect that?

Customer Care — Thu, 12 Jan 2012 08:57:00 GMT
Abstract:
In OfficeMate/ExamWRITER 10.5.21 or earlier, PQRS must be set up in order to report the patient's smoking status correctly. You have the following options:
Set up PQRS codes in OfficeMate. Also, ensure that you have services linked to the 4004F and 1036F CPT codes in the Products & Services window. For information about setting up PQRS, go to http://www.officemate.net/pdfs/Participating%20in%20the%20Physician%20Quality%20Reporting%20System.pdf .
OR
Download and install the latest version of OfficeMate/ExamWRITER from MyInstallCenter.
Starting with OfficeMate/ExamWRITER 10.5.22, the PQRS setup is no longer required to report the smoking status correctly.

How do I remove a canceled prescription from a patient's medication list? (ePrescribing)

Customer Care — Thu, 12 Jan 2012 08:54:00 GMT
Abstract:
To remove a canceled prescription that a patient has taken from his or her medication list in the ePrescribing Interface, follow the instructions below:
Click Manage Meds.
Click the Stop link next to the prescription.
To remove a canceled prescription that a patient has never taken from his or her medication list in the ePrescribing Interface, follow the instructions below:
Click Manage Meds.
Click the Delete link next to the prescription.
Important Note: Keep in mind that changes that you make to a patient's medication history in the ePrescribing Interface are not transferred back to ExamWRITER.
To remove a canceled prescription that a patient has taken from his or her medication list in ExamWRITER, follow the instructions below:
Click the Patient Hx - ROS tab.
Click the Patient History category bar.
Select Medications - System/Ocular/Allergies [MU].
Click Process.
Select the medication in the table at the bottom of the window.
Click Discontinue medication.
To remove a canceled prescription that a patient has never taken from his or her medication list in ExamWRITER, follow the instructions below:
Click the Patient Hx - ROS tab.
Click the Patient History category bar.
Select Medications - System/Ocular/Allergies [MU].
Click Process.
Select the medication in the table at the bottom of the window.
Click Delete medication.

Why is CPT II code 2021F not auto-populating for meaningful use or PQRS?

Customer Care — Thu, 12 Jan 2012 08:54:00 GMT
Abstract:
If CPT II code 2021F is not autocoding, first check to make sure that you have enabled PQRS autocoding. If you enable PQRS autocoding, all PQRS-applicable diagnoses and procedures appear in green text in the exam windows.
If CPT II code 2021F is still not autocoding, follow the instructions below:
In a patient's exam, click the Exam - Special Tests tab.
Click the Examination category bar.
Select the Retina - Vascular check box and click Process.
Select the RETINAL VASCULAR DISORDERS and Impression check boxes.
In the RETINAL VASCULAR window, select one of the following check boxes to indicate that you documented the macular edema:
Macular edema WNL
Edema
Macular elevation
In the IMPRESSION/RETINA - VASCULAR window, document diabetes and retinopathy. You must select a severity for the observation you recorded. Possible selections include, but are not limited to, the following:
Severity, Mild
Moderate
Severe
Open the Diagnosis/Procedure Coding window to check if the codes are now autocoding.
Note: In order for CPT II code 2021F to autocode, you must document the presence/absence of macular edema and the severity of the condition. If you do not record macular edema or the severity, then you must manually record CPT II code 2021F.

PQRS Workflow

Customer Care — Thu, 12 Jan 2012 08:36:00 GMT
Abstract:
The procedure for coding for each Physician Quality Reporting System (PQRS) measure varies, as each measure has different requirements. The following procedure explains the overall process of coding for PQRS measures:
Before performing any exams that may be eligible to be included in your PQRS calculations, set up all necessary procedure codes, diagnosis codes, and modifiers in the Third Party Setup window.
In OfficeMate Administration, enable PQRS autocoding.
During an exam, record your observations, procedures, and diagnoses in the patient's exam record. If you set up PQRS autocoding, most or all eligible PQRS codes will automatically populate in the ExamWRITER Diagnosis/Procedure Coding window.
If necessary, manually record any additional procedure and diagnosis codes in the Diagnosis/Procedure Coding window.
If necessary, manually record any modifiers in the Diagnosis/Procedure Coding window, as ExamWRITER does not autocode modifiers.
When it is time to report your PQRS data, submit your PQRS data to the CMS through your Medicare Part B claims or to a PQRS reporting registry.
For a detailed description of how you can use ExamWRITER and OfficeMate to participate in the PQRS, see the attached "Participating in the Physician Quality Reporting System" document
For more information about the PQRS, see the CMS Web site at https://www.cms.gov/PQRS/.

How do I add a pharmacy in the ePrescribing Interface?

Customer Care — Thu, 12 Jan 2012 08:31:00 GMT
Abstract:
It is rare that a pharmacy is not in the ePrescribing Interface. If you do need to add a pharmacy, though, follow the instructions below. Keep in mind that pharmacies added by the practice can only receive prescriptions from the ePrescribing Interface via fax. Also, you will not be able to receive renewal requests electronically for pharmacies that you add manually.
Click Prescribe.
Click the Pharmacy

OfficeMate Knowledge Base

Errors 9, 440, and 512 (Monthly Production - Provider Comparison Custom Report)

Updating Your Topcon Equipment Interface in ExamWRITER 9.0

-2147417843 (Topcon Autorefractor/Karatometer or Other Serial Connection Interface)

How can I correct a mistake I made when returning a product?

Can I set up insurance tax so that the ledger does not show that the insurance carrier is charged tax?

How do I find products that are sold and recorded in the Handwritten & No group?

How do I modify the service dates in OfficeMate?

How can I properly record products and associated fees on fee slips with VSP insurance? When I post charges to fee slips and assign the amount to VSP insurance, the product Fee reverts to the Frames/Buying Group Cost.

How can I hide the Frames/Buying Group Cost fee that is printed on fee slips when VSP insurance is billed?

How can I assign a CPT code to a range of lens powers without entering every possible lens power individually?

Adding Products with Multiple CPT Codes to VSP Insurance Claims

How can I completely delete a fee slip after it has been recorded?

Why isn't the procedure code printing on the CMS 1500 form when glasses or lenses are listed?

Can I credit a provider for production while giving commission to a staff member for a sale?

How do I create a Quick List of diagnosis codes?

How can I issue a refund when a patient returns with a coupon after paying the balance in full?

How do I add modifiers to the Fee Slip Line Additional Data window?

Can I change the date of service on a fee slip without changing the posting date?

Can I add modifiers to a fee slip once it has been recoded?

How do I refund a patient credit?

How do I void fee slips that are on hold?

Editing Fee Slips

Runtime Error 430

Correcting Error 429

Is the General Ledger Interface compatible with QuickBooks 2011?

Preparing for OfficeMate/ExamWRITER v10

CMS 1500 Box 33B is Not Blank After Converting to the ANSI 5010 Format

"Error 6: Overflow" during inventory scan count

"Error 6 Overflow" while opening ExamWRITER exams

Quality Reporting Measures for Achieving Meaningful Use

How do I properly post and close out open charges in OfficeMate that are created in ExamWRITER?

How do I add or remove staff members' access to the ePrescribing Interface?

CMS Quality Reporting Measure NQF 0038 - Childhood Immunization Status

Pharmacy Didn't Receive eRx (ePrescribing)

When I print multiple prescriptions, the last one gets cut off. (ePrescribing)

How do I print more than one prescription per page? (ePrescribing)

Unable to Print (ePrescribing)

We are recording the smoking status for every patient, so why doesn't the numerator in Core Measure 9 reflect that?

How do I remove a canceled prescription from a patient's medication list? (ePrescribing)

Why is CPT II code 2021F not auto-populating for meaningful use or PQRS?

PQRS Workflow

How do I add a pharmacy in the ePrescribing Interface?