OfficeMate Knowledge Base

Moving Your OfficeMate Database From One Server to Another Server

Customer Care — Mon, 17 Jun 2013 06:01:00 GMT

Abstract:

To move your OfficeMate Suite ACCESS database from one server to another server, follow the instructions below:

On your current production server, disable sharing or disconnect the OMATE32\DATA folder to prevent users from accessing the OfficeMate Suite while you are moving the database from one server to another server.
On your new productions server, install the same version of the OfficeMate Suite that is also on your current production server.
On your new production server, open OfficeMate and verify that it opens without errors and verify that the version is the same as the version on your current production server.
Copy the OMATE32\DATA folder on your current production server to your new production server.
On your new production server, open OfficeMate, click Help, select About OfficeMate, and verify that your business name, database name, and data directory are correct.
On your new production server, share the OMATE32\DATA folder as OMDATA.
On your workstations, map the O drive to the new OMDATA shared folder.
On your workstations, open OfficeMate, click Help, select About OfficeMate, and verify that your business name, database name, and data directory are correct. Also, search for patients to ensure that you can access your patient database.

To move your OfficeMate Suite SQL database from one server to another server, follow the instructions below:

On your new production server, follow the instructions at http://www.officemate.net/omkb/Article.aspx?id=21190 to install and configure Microsoft SQL Server.
On your current production server, disable sharing or disconnect the OMATE32\DATA fo

How do I resize a window within OfficeMate or ExamWRITER?

Customer Care — Thu, 13 Jun 2013 04:14:00 GMT

Abstract:

You cannot adjust the size of many windows in OfficeMate and ExamWRITER. Many of these windows display a lot of information and therefore cannot be made any smaller.

OfficeMate and ExamWRITER require a minimum screen resolution of 1280 x 1024 (equivalent to a 17-inch monitor). If you are using a 15-inch monitor and your screen resolution is set to less than 1280 x 1024, you will not be able to see everything OfficeMate and ExamWRITER need to display. You can adjust your 15-inch monitor to a screen resolution of 1280 x 1024, but Eyefinity recommends using a 17-inch monitor.

For information on minimum system requirements, refer to the System Specifications document that is posted on our Web site at http://www.officemate.net/pdfs/System%20Specifications.pdf.

Tablet PC Specifications

Customer Care — Thu, 13 Jun 2013 04:12:00 GMT

Abstract:

The hardware and software specifications for tablet PCs are the same as desktop PCs (see related link below for complete system specifications).

Notes:

Our software requires a minimum screen resolution of 1280 × 1024 (i.e., 1280 pixels wide by 1024 pixels high). This screen resolution requirement may require that you use your tablet PC in landscape mode rather than in portrait mode, meaning the screen is wider than it is tall.
Eyefinity highly recommends selecting the solid slate drive (SSD) option when purchasing your tablet PCs. Solid slate drives offer faster data access, consume less power, and are less susceptible bumps and shocks than traditional hard drives.
Eyefinity highly recommends employing a Microsoft certified MCSE hardware and network technician with wireless experience to install and manage your wireless network.

Can the OfficeMate Suite be used with a wide screen monitor?

Customer Care — Thu, 13 Jun 2013 04:10:00 GMT

Abstract:

Although the OfficeMate Suite wasn't designed to be used with wide screen monitors, you can use the software with them. We haven't fully tested the software with these monitors, but have not noticed any viewing issues during use thus far.

We do still recommend using a 1280 x 1024 screen resolution, as noted in our system specifications (linked below).

How do I modify the font on my computer screen?

Customer Care — Thu, 13 Jun 2013 04:10:00 GMT

Abstract:

If the font on your computer screen is too large or too small, or if text and other visual elements do not appear correctly on your computer screen, you most likely need to modify your computer's font size and screen resolution. We recommend using at least a screen resolution of 1280 x 1024 on your computer monitors. To modify your display properties, follow the instructions below:

Click Start.
Select Settings.
Select Control Panel.
Select Display.
Click the Settings tab.
Move the Screen Resolution slider until the setting is at least 1280 x 1024.
Click Advanced.
Ensure that Normal size (96 DPI) is selected from the DPI setting drop-down menu.
Click OK.
Click Apply to apply the new settings.
Click OK.

Note: OfficeMate and ExamWRITER rely on the Windows system fonts to display on-screen elements. Adjust the display and language settings in the Windows Control Panel to make additional adjustments. Ensure that changing the display and language settings does not drastically alter the appearance of OfficeMate, ExamWRITER, or other applications; Customer Care will not be able to support you if on-screen elements are rendered unreadable by your display and language adjustments.

Why are new patient records enncrypted even after I decrypted my database?

Customer Care — Fri, 31 May 2013 06:19:00 GMT

Abstract: After decrypting your database, close OfficeMate Administration and reopen it. Patient records that are created after you close and reopen the program will be decrypted.

Humphrey Matrix Not Working in Windows 7 64-bit Environment

Customer Care — Fri, 24 May 2013 04:45:00 GMT

Abstract:

If your ExamWRITER Humphrey Matrix equipment interface is not working in a Windows 7 64-bit environment, update your OM Matrix Gateway program. See the linked related article for instructions about downloading and using the OM Matrix Gateway program. The program was updated in May 2013 so that you could use the ExamWRITER Humphrey Matrix equipment interface in a Windows 7 64-bit environment.

Downloading & Using the OM Matrix Gateway for the Humphrey Matrix ExamWRITER Equipment Interface

Customer Care — Fri, 24 May 2013 04:36:00 GMT

Abstract:

In order to use the Humphrey Matrix ExamWRITER equipment interface, you must ensure that the OM Matrix Gateway is open on the computer on which ExamWRITER is installed and that is connected to the Humphrey Matrix equipment. If the OfficeMate logo is visible in the Windows task bar at the bottom of the screen, then OM Matrix Gateway is open. If you right-click on the OfficeMate logo in the Windows task bar, select Shutdown, and select Yes when the prompt asks you to shutdown the OM Matrix Gateway application, you must restart the computer and the Humphrey Matrix equipment so that communication errors do not occur.

To download the OM Matrix Gateway program, follow the instructions below:

Click on the EW-OM_Matrix_Gateway Install.zip file that is attached to this knowledge base article.
The File Download window opens.
Click Save.
The Save As window opens.
Navigate to your OfficeMate Updates folder or another location on the computer on which ExamWRITER is installed and that is connected to the Humphrey Matrix equipment.
Click Save.
Open Windows Explorer and navigate to the location (from step 3) where you saved the zip file.
Double-click the EW-OM_Matrix_Gateway Install.zip file.
Double-click setup.exe.
The File Download - Security Warning window opens.
Click Run.
The OM Matrix Gateway Setup Wizard opens.
Click Next.
Ensure that you are installing the program on the computer on which ExamWRITER is installed and that

Ophthalmic Lens Custom Measurements

Customer Care — Thu, 23 May 2013 06:05:00 GMT

Abstract:

In OfficeMate v10.8 and above, you can record the wrap, panto, and vertex measurements for custom ophthalmic lenses in the Eyewear Order window. You can also add product cost and fee information to lenses with custom measurements in the Third Party Setup window. In the Lens Product Loader window, you can view Digital and Custom columns for lenses with digital and custom measurement attributes.

See the attached spreadsheet (Custom_Ophthalmic_Lenses_Custom_Measurements.xls) to see which custom ophthalmic lenses require customized measurements (they are highlighted in yellow) and which custom ophthalmic lenses allow optional customized measurements (they are highlighted in green). Note that the spreadsheet contains three tabs - Lenses, Custom Prog, and Custom SV. Be sure to review the lenses on all three tabs.

Reinstalling Microsoft SQL Server 2005 & 2008 on a Secondary Server

Customer Care — Thu, 23 May 2013 04:36:00 GMT

Abstract:

Important Note: We highly recommend that you hire a Microsoft Certified Professional to evaluate and install SQL Server on your system. For more information on Microsoft SQL 2005 & 2008, go to http://www.microsoft.com.

The purpose of this knowledge base article is to provide IT professionals with a high-level outline of the steps necessary to reinstall Microsoft SQL Server on a secondary server. This article is not intended to be a step-by-step guide on how to install and set up Microsoft SQL Server. You can successfully install your Microsoft SQL Server with the help of this article in addition with the expertise from a qualified IT professional.

Eyefinity offers SQL reinstallation services for a flat fee; contact our Sales team at 800.269.3666 or sales@eyefinity.com for pricing information.

To reinstall Microsoft SQL Server on your system, follow the instructions below:

Back up your OfficeMate database. For more information on backing up your database, go to http://www.officemate.net/omkb/Article.aspx?id=10006.
Detach your OfficeMate database from the current instance. For more information o

Error 3021 in ExamWRITER

Customer Care — Fri, 17 May 2013 08:31:00 GMT

Abstract:

If you receive error 3021 in ExamWRITER, it may be because you opened a closed or finalized exam that didn't have a provider assigned to it. If you opened a closed exam, assign a provider to that exam by right-clicking on the exam in the ExamWRITER Control Center (Previous Exams view or Chart Search tab), selecting Change Provider, and selecting a provider for that exam. If you opened a finalized exam, you cannot assign a provider to that exam because the Change Provider option is not available; however, no data is lost or misplaced with this error.

You may also receieve error 3021 in ExamWRITER because the insurance type for the patient's insurance carrier is missing. To add the insurance type to the insurance carrier and clear the error, follow the instructions below and then reopen the exam:

Click Setup on the OfficeMateExamWRITER Administration main window and select Insurance Setup.
Click the Insurance or Insurance Carrier tab.
Select the secondary insurance carrier from the drop-down menu.
Select the appropriate insurance type from the Type or Insurance Type drop-down menu.
Click OK.

Sharing Frames Data SPEX UPC CD Contents in the Cloud or a Hosted Environment

Customer Care — Tue, 14 May 2013 06:32:00 GMT

Abstract:

If you are using OfficeMate in a cloud or hosted environment and you want to import frames from the Frames SPEX UPC CD into your OfficeMate products database, following the instructions below:

Send your Frames SPEX UPC CD to your cloud or hosting provider.
Tell your cloud or hosting provider to copy the contents of the Frames SPEX UPC CD to a folder.
Tell your cloud or hosting provider to share and map the folder with the Frames SPEX UPC CD information so that it will appear as a drive that you can access.

Does the General Ledger Interface work with QuickBooks Online?

Customer Care — Wed, 01 May 2013 04:51:00 GMT

Abstract:

Currently the QuickBooks interface works with the desktop version of QuickBooks (2005–2010 editions). QuickBooks Online is not supported at this time.

The General Ledger Interface transfers data directly between OfficeMate and QuickBooks. Therefore, QuickBooks must be running on the same server as OfficeMate.

Using the General Ledger Interface

Customer Care — Wed, 01 May 2013 04:50:00 GMT

Abstract: The General Ledger Interface allows you to export OfficeMate transactions to Quickbooks (2005–2010 editions), MAS 90, and MAS 200. Refer to the "Using the General Ledger Interface" chapter of the OfficeMate Administration User's Guide, which is available from the Help menu within OfficeMate Administration.

Does OfficeMate software have a general ledger?

Customer Care — Wed, 01 May 2013 04:47:00 GMT

Abstract:

OfficeMate has a patient ledger where you can view all of a patient's fee slips in summary or detail. You can also edit fee slips, return products, and make adjustments to fee slip charges. To open the patient ledger, click the Ledger icon on the OfficeMate main window. If you would like to view a more general ledger, create and print the Daily Transaction Audit report from the Reports, Statements & Graphs window.

Beginning with OfficeMate v9.0, you can set up OfficeMate to interface with such accounting systems as QuickBooks (2005–2010 editions), MAS 90, and MAS 200. This General Ledger interface allows you to export transactions from OfficeMate to these popular accounting systems. For more information, refer to the related article listed below.

Wholesale Frame Allowance Reminder (VSP Interface)

Customer Care — Mon, 29 Apr 2013 05:38:00 GMT

Abstract:

Reminder: If you are using the OfficeMate VSP Interface, be sure that the wholesale cost of your frames is correctly recorded in the Wholesale Cost text box on the Products and Services window in OfficeMate Administration. If the wholesale cost of your frames is not correctly recorded, then your remittance advices could state that your patients are being charged for frame overages for which they should not be charged.

Beginning with OfficeMate v10.0, pricing for VSP orders is no longer pulling the wholesale cost from the Base Cost text box (found in the Products and Services window, Product Details tab), but is now using the Wholesale Cost text box (found in the Products and Services window, Products tab). The Wholesale Cost overrides the product Fee on fee slips when you bill to VSP insurance.

ExamWRITER Freezes/Nothing Happens When I Click the eRX Icon in the Medication Order Window (ePrescribing)

Customer Care — Tue, 23 Apr 2013 05:20:00 GMT

Abstract:

If, while using the ExamWRITER ePrescribing interface, you click eRX icon on the Medication Order window in ExamWRITER and nothing happens or ExamWRITER freezes, remove any ampersands (&) from the patient's demographic record (name, address, etc.) and replace them with the word "and."

ExamWRITER ePrescribing Interface DEA Number Requirement

Customer Care — Tue, 23 Apr 2013 05:11:00 GMT

Abstract:

If your state does not require that you obtain a DEA number and you therefore do not have a DEA number, but you are using the ExamWRITER ePrescribing Interface, be aware that you will not be able to receive formulary, mail order, and PBM/pharmacy history information through the interface.

To receive formulary, mail order, and PBM/pharmacy history information through the ExamWRITER ePrescribing Interface, apply for and receive a DEA number and ensure you have recorded this number with EyefinityOfficeMate during the ExamWRITER ePrescribing Interface registration and setup process. For information on applying for a DEA number, go to http://www.deadiversion.usdoj.gov/. To record your DEA number with Eyefinity, contact our Sales team at 800.269.3666.

White Screen Appears After Clicking eRx Button in ExamWRITER

Customer Care — Tue, 23 Apr 2013 05:10:00 GMT

Abstract: If, while in the Medication Order window of ExamWRITER, you click the eRx button and a white screen appears and the ExamWRITER ePrescribing Interface does not fully open, contact OfficeMate Customer Care at 800.942.5353 or officematesupport@eyefinity.com and request that they issue you a new DrFirst password. If you do not use the ExamWRITER ePrescribing Interface for 30 days, your DrFirst password will expire and you will need to have it reissued before you can continue to use the ExamWRITER ePrescribing Interface.

The numerator for core measure 8 (vital signs) is larger than the denominator

Customer Care — Wed, 17 Apr 2013 07:09:00 GMT

Abstract:

The CMS Meaningful Use Reporting may display a numerator that is greater than the denominator, which represents a percentage greater than 100. The numerator is counting each visit in which vital signs are recorded, while the denominator is counting only unique patients. If you see a patient more than once during the reporting period and record vital signs each time, that patient is being counted each time in the numerator, but not the the denominator.

Since the attestation system will not allow you to enter a numerator that is larger than its denominator, report the number returned for the denominator in the calculations as the numerator and denominator. This will give you a 100% percentage. Depending on your practice, the calculator probably isn't double counting too many patients. The threshold for completing the measure is only 50%, so it's pretty clear that you are exceeding that.

If you are audited, send this article to the auditor to explain the anomaly.

This is a known issue, and we are working to resolve it in a future version of OfficeMate/ExamWRITER.

How do I create and modify one-click documents?

Customer Care — Wed, 17 Apr 2013 04:36:00 GMT

Abstract:

To create and modify one-click documents, review the "Maintaining Documents" chapter in the OfficeMate User's Guide, which is available from the Help menu within the software. The chapter is also attached to this article.

To set up one-click document preferences. click Setup and select Preferences in OfficeMate Administration. For complete instructions, review the "Getting Started" chapter of the OfficeMate Administration User's Guide, which is available from the Help menu within the software.

Downloading and Installing OfficeMate/ExamWRITER 10.7.21 Service Pack 2

Customer Care — Tue, 16 Apr 2013 02:07:00 GMT

Abstract:

Service pack 2 (SP2) for OfficeMate/ExamWRITER 10.7.21 resolves an issue related to negative insurance chargebacks that were reported after the initial release of OfficeMate/ExamWRITER 10.7.

Note: Installing SP1 is not required prior to installing SP2.

Backing up Your Data

Regardless of whether you are unning the Fix Insurance Chargebacks utility, installing SP1, or both, you must first back up your data.

Running the Fix Insurance Chargebacks Utility

Prior to installing service pack 2, run the Fix Insurance Chargebacks Utility to correct any negative insurance chargebacks that were recorded in OfficeMate 10.7. Note: If you are just now upgrading to 10.7, and you haven't recorded any negative insurance chargebacks in OfficeMate 10.7, you don't need to run this utility prior to installing service pack 2.

Download the utility [click here to download] and save it to the OfficeMate Updates folder on your network. If you don’t have an
OfficeMate Updates folder on your network, create one now.
Close OfficeMate and ExamWRITER on every computer.
On your server, navigate to your OfficeMate Updates folder on your network. If your download folder has a different name, navigate to that folder.
Double-click OMFixInsChargeBack.exe.
The ut

Unlocking Exams in ExamWRITER

Customer Care — Mon, 15 Apr 2013 03:44:00 GMT

Abstract:

Caution! Only one person at a time should access a patient's exam record. If more than one person accesses the same exam record at the same time, data from that record will be lost.

To unlock an exam in ExamWRITER, follow the instructions below:

Open the ExamWRITER Control Center.
Click the Open Charts tab.
Right-click on an open chart and select Unlock Exam.
Note: The Unlock Exam option displays only if the exam is locked.
Click No if you are unlocking the exam from a computer that did not have the exam open. If you click Yes and you are unlocking the exam from a computer that did not have the exam open, you can lose exam data.

Files Needed to Set Up the NIDEK NAVIS-EX ExamWRITER Equipment Interface

Customer Care — Fri, 12 Apr 2013 08:55:00 GMT

Abstract:

To set up the NIDEK NAVIS-EX ExamWRITER Equipment Interface, follow the instructions below and download the necessary setup files:

Download the emrmiddleware.zip file at http://www.officemate.net/dwnld/EW/emrmiddleware.zip and extract the files to the C:\NIDEK\EMR\Client folder on each computer on which you are setting up the interface.
Download the NAVIS-EX EMR Upgrade.zip file at http://www.officemate.net/dwnld/EW/NAVIS-EX EMR Upgrade.zip and extract the files to the Desktop on each computer on which you are setting up the interface.
Navigate to the Desktop on each computer on which you are setting up the interface and double-click on the extracted EMRUpgrade.exe file.

For further instructions on setting up and using the NIDEK NAVIS-EX interface, read the "Using the NIDEK NAVIS-EX Interface" chapter in the ExamWRITER Equipment Integration User's Guide.

Can I print my tax ID number on patients' receipts?

Customer Care — Wed, 10 Apr 2013 11:03:00 GMT

Abstract:

No, you cannot print your tax ID on patients' receipts directly through OfficeMate. If you want your tax ID to appear on patients' receipts, you can export your statements to Microsoft Word and manually add your tax ID before printing the statements.

You can, however, print your provider license number and NPI number on statements by following the instructions below:

Click Setup on the OfficeMate Administration main window.
Select Preferences.
Click the Statements tab.
Select the Yes radio button next to the Print provider license & NPI on statement option.
Click OK.

After you've selected this preference, your provider license number and NPI number will be printed on your Statements of Account and Statements of Charges and Payments (Fee Slip report).

Can I set up and use a multifunction printer/scanner with OfficeMate/ExamWRITER?

Customer Care — Wed, 10 Apr 2013 01:39:00 GMT

Abstract:

OfficeMate and ExamWRITER do not support the use of multifunction printers (i.e., printer/scanner/copier). You may, however, use any TWAIN-compatible scanner to scan documents directly into OfficeMate/ExamWRITER. See the attached related article for a detailed list of our recommended system specifications.

Although you cannot scan documents directly into OfficeMate or ExamWRITER with a multifunction printer, you can use the scanner on your multifunction printer to scan the documents into your computer, save the documents, and then add the documents to the eDocuments section in OfficeMate or ExamWRITER. For information on adding documents to patients' OfficeMate or ExamWRITER eDocuments, see the second attached related article.

Conditions and procedures recorded on the Patient History window are not saving

Customer Care — Tue, 02 Apr 2013 07:52:00 GMT

Abstract:

In ExamWRITER v10.7, conditions and procedures recorded in the Patient History (Medical History, Ocular History, Systemic Surgery, or Ocular Surgery) window do not save when you use the Search text box to locate the condition or procedure.

This is a known issue and will be corrected in a future version of ExamWRITER. In the meantime, scroll through the list of conditions or procedures rather than using the Search text box.

Selecting a different printer for recalls changes the Windows default printer

Customer Care — Fri, 29 Mar 2013 04:18:00 GMT

Abstract:

This issue affects users of OfficeMate v10 and will be corrected in a future version of OfficeMate.

When you recall patients and select a different printer in the Report Printer Selection window, the Windows default printer may change on that computer. this may affect other documents that you print on that computer from OfficeMate or other applications. You may continue to print documents to other printers by manually selecting another printer when you print.

To change the Windows default printer, perform the following steps:

In Windows, open the Devices and Printers (Windows 8), the Printers (Windows 7), or the Printers and Faxes (Windows XP) control panel.
Click the check box next to the printer or right-click the printer you want to set as the default and select Set as Default Printer

How can I change the closed, not available, and available colors in Appointment Scheduler?

Customer Care — Fri, 29 Mar 2013 02:29:00 GMT

Abstract:

Appointment Scheduler uses colors to denote appointments and available time periods. To change the colors, follow the instructions below.

OfficeMate v9 and later

Open the Appointment Scheduler.
Click Tools and select Scheduler Preferences.
The Scheduler Preference window opens. The System Colors group of controls is displayed on the left side of the window.
For the Closed, Available, and Not Available colors perforn one of the following:

Click the drop-down arrow to select a color fromt he color picker.
Type the hexadecimal value for the color you wish to display.

Click OK when you are finished.

OfficeMate v8

Open the Appointment Scheduler.
Click Setup (in the upper right corner of the window).
Click the Preferences tab.
Click Change next to Closed, Available, Not Available, or Weekly Appts in the System Colors box to change the colors used to denoted appointments and available time periods.
Select a color from the Color window and click OK.
Note: To avoid confusion with colors in the Daily View, do not use yellow to denote appointments and available time periods.
Click Exit Setup.

Corneal Keratitis displays as "Bacterial Corneal Ulcer" on the Clinical Summary Report

Customer Care — Thu, 28 Mar 2013 05:35:00 GMT

Abstract:

Selecting Corneal Keratitis in the Impressions/Assessment section of an exam appears as "Bacterial Corneal Ulcer" on the Clinical Summary Report when you close or finalize the exam. This is a known issue in v10.5–v10.8 and will be corrected in a future version of ExamWRITER.

In the meantime, you may replace "Bacterial Corneal Ulcer" with "Corneal Keratitis by editing the text in the Clinical Summary.

Open charges for G8420 not posting to the fee slip

Customer Care — Thu, 28 Mar 2013 04:04:00 GMT

Abstract:

When G8420 is coded on an exam the open charges are not posted on the fee slip. This is a known issue that affects v10.5–v10.7 and will be corrected in a future version of OfficeMate.

In the meantime, you may add the code manually to the fee slip.

Discount names not appearing in the patient ledger

Customer Care — Thu, 28 Mar 2013 03:53:00 GMT

Abstract:

If you change the discount type or the name of a discount in OfficeMate v10, the discount name no longer appears on transactions in the Patient Ledger window. The discount is applied, but there is no indication that the adjustment is a discount.

This is a known issue and will be corrected in a future version of OfficeMate.

VSP Benefits Estimation Call Failed

Customer Care — Tue, 26 Mar 2013 08:13:00 GMT

Abstract:

If you recently upgraded to OfficeMate 10.7 and receive an error stating the benefits estimation failed while pricing a VSP order, ensure your VSP doctor ID is entered correctly:

Open OfficeMate Administration.
Click Setup and select Resource Setup.
On the Provider tab, select your name (or the doctor's name) from the list.
Type the VSP doctor ID (Did) in the VSP Doc ID text box.
Depending on how you registered with Eyefinity, your doctor ID is either your social security number or EIN.
Click Save.
Price your order again.
If the benefits estimation fails again, alternate your social security number or EIN in the VSP Doc ID text box.

-217900, "Invalid Column Name 'ResultsFromBES'" (v10.7)

Customer Care — Wed, 20 Mar 2013 05:37:00 GMT

Abstract: If you upgraded to OfficeMate/ExamWRITER v10.7, but receive error -217900, "Invalid Column Name 'ResultsFromBES'" when recording a fee slip, you did not install the service pack (SP1) for v10.7 and need to install it. Download the service pack on MyInstallCenter and install it on your workstations.

How does equipment physically interface with ExamWRITER?

Customer Care — Fri, 15 Mar 2013 06:01:00 GMT

Abstract:

The Marco, Topcon, Huvitz, Reichert, and Vision Medical Instrument lensometers, digital refractors, autorefractors/keratometers, tonometers, and pachymeters interface with ExamWRITER via a serial cable attached to a computer. More than one piece of equipment can be interfaced at one computer workstation.

The Kowa, Optos, Eyescape, Heidelberg, EyeTel, Konan, ReSeeVit, Topcon IMAGEnet, Zeiss VISUPAC, and Nidek imaging interfaces interface with ExamWRITER by connecting the camera to a computer running the imaging software and ExamWRITER.

The Humphrey Field Analyzer, Vmax Vision PSF Refractor, and Ziess i.Profiler & i.Scription interfaces are connected to the network via an Ethernet cable.

You do not need to install any CenterVue software on the computer on which you are using ExamWRITER. The CenterVue interface connects to the computer via a wireless router or wired Ethernet cable.

The Humphrey Matrix is connected to the computer that ExamWRITER is installed upon via the Humphrey Matrix Connectivity Cable.

The Zeiss FORUM software interfaces with ExamWRITER via the Internet.

For specific informat

How do equipment interfaces work in a network?

Customer Care — Fri, 15 Mar 2013 05:58:00 GMT

Abstract:

The Marco, Topcon, Huvitz, Eagle Eye, Reichert, and Humphrey ExamWRITER equipment interfaces save equipment data to the ExamWRITER database, which then can be accessed by all computers networked to look at that database.

Kowa, Optos, EyeScape, EyeTel, Heidelberg/HRT, Talia, ReSeeVit, Woodlyn, Konan, NIDEK, and Zeiss VISUPAC ExamWRITER interfaces save equipment data to the equipment's specific database and ExamWRITER reads those databases through the mapped drives.

The CenterVue ExamWRITER interface saves equipment data to the CenterVue database and ExamWRITER reads that database through a wireless or wired network connection.

All of the equipment data from the equipment interfaces, except the Humphrey Matrix, can be shared and accessed at mult

Setting Up Total Merchant Services (TMS) Credit Card Processor

Customer Care — Thu, 14 Mar 2013 07:33:00 GMT

Abstract: If you purchased a credit card processor through Total Merchant Services (TMS), connect your new processor to a phoone line and complete a warm transfer to TMS Customer Service at 888.848.6825, ext. 9400, to set up the processor for use.

Near Variable Focus Lenses Are not Being Sent on Orders Correctly

Customer Care — Thu, 14 Mar 2013 02:06:00 GMT

Abstract:

The near variable lenses (NVF) lenses downloaded through the Lens Product Loader between March 1 and March 12, 2013 do not map properly, which means that the product selected in OfficeMate does not translate to a product that VSP labs or claims processing will understand.

If your NVF orders or claims are being rejected, or if you notice that your NVF lenses are not mapped, run the Lens Product Loader again to load the corrected lenses into OfficeMate.

Procedure Codes Not Displayed in Templates or Copied Forward Exams (ExamWRITER)

Customer Care — Wed, 13 Mar 2013 09:30:00 GMT

Abstract:

If procedure codes in ExamWRITER templates are not displayed, or if they are not copied forward from previous exams, follow the instructions below to correctly populate the procedure codes in exams. Note that Level II CPT codes, as designed, do not display in templates, nor are they copied forward from previous exams.

Open OfficeMate/ExamWRITER Administration.
Click Setup and select Third Party Setup.
Click the Procedure Codes tab.
Ensure that the Level II CPT Codes check box is deselected for each procedure code.
Click Save.
Close OfficeMate/ExamWRITER.
Reopen OfficeMate/ExamWRITER
The procedure codes will now correctly display in exam templates and exams that are copied forward.

Submitting Enhancement Requests

Customer Care — Wed, 13 Mar 2013 02:47:00 GMT

Abstract:

We always welcome and value comments and feedback from our software users. You can go to http://www.officemate.net/contact_feedback.aspx on our Web site to submit feedback or send an enhancement request e-mail to our Client Services team at officematesupport@eyefinity.com. Your enhancement requests will be forwarded to our Development and Quality Assurance teams for consideration in the next version of our software.

Scanners to Use with the OfficeMate/ExamWRITER eDocuments Feature

Customer Care — Tue, 12 Mar 2013 07:27:00 GMT

Abstract:

Eyefinity does not recommend a specific scanner brand or model.

Although Eyefinity does not recommend a specific scanner brand or model (you can use any scanner that can create an electronic document with the OfficeMate and ExamWRITER eDocuments feature), clients have reported good results to us while they used the scanners listed below.

Note1: Eyefinity does not support your hardware and highly suggests consulting your hardware technician before purchasing a scanner to use with your computer. We do not endorse or recommend a specific scanner to use with your computer system. For installation, support, and troubleshooting issues related to your scanner, contact the scanner’s manufacturer.

Note2: If you are using the eDocuments scan feature where you are scanning documents directly into OfficeMate or ExamWRITER and saving them as eDocuments, you must be using a scanner that supports the TWAIN interface standard.

Note3: If you are interested in purcha

OfficeMate/ExamWRITER Support for Windows 8

Customer Care — Tue, 12 Mar 2013 02:39:00 GMT
Abstract:
Windows 8 Pro Edition and Enterprise Edition are supported by OfficeMate/ExamWRITER 10.7. Earlier versions of OfficeMate/ExamWRITER are not supported on Windows 8.
Thinking of Making the Move to Windows 8? Make a Plan First
Upgrading to a new operating system is a time-consuming process and can often become a financial burden to your practice. You should consider a move to a new operating system seriously and carefully. Because your practice depends on your technology running smoothly and flawlessly, Eyefinity offers the following advice to those practices considering the move Windows 8:
Verify the need.
Does Windows 8 offer a feature or is a software developer offering a “Windows 8-only” feature that is critical to the mission of your practice? If not, wait to upgrade. Initial releases of operating systems are usually full of bugs and security holes that may actually harm your practice. Weigh the benefits against the cons of up

This fee slip has been closed and cannot be edited.

Customer Care — Thu, 07 Mar 2013 09:30:00 GMT
Abstract:
If you are using OfficeMate v10.5 or above and you receive a message after creating a new fee slip that states, "This fee slip has been closed and cannot be edited," follow the instructions below for each location to resolve the issue and ensure that you can edit the fee slip:
Open OfficeMate Administration.
Click Setup and select Location Maintenance.
Double-click on a location.
Deselect the Charge Interface On check box.
Click Save/Exit.

Ordering Labels & Ribbon for the SATO CX400 or the SATO CG408TT Barcode Printer

Customer Care — Thu, 07 Mar 2013 06:59:00 GMT
Abstract:
To order additional barcode labels and ribbon, contact Think Smart at 866.529.4538, option 2, or purchase them at the Think Smart OptoStore at http://www.thinksmartinc.com/officemate-services/onlinestorev2ommenu/ribbons-a-labels.html. When ordering additional barcode labels for your SATO CX400 or SATO CG408TT printer, identify yourself as an OfficeMate client. An example of the "butterfly" labels can be viewed on our Web site at http://www.officemate.net/officemate_va_barcode.aspx.

VSP Options Reformulation Effective March 1, 2013

Customer Care — Mon, 04 Mar 2013 08:43:00 GMT
Abstract:
Effective March 1, 2013, VSP is changing the option coverage codes and categories for specific lenses and is also giving you the ability to deliver customized progressive lenses to your patients through OfficeMate and the VSP Interface.

To accommodate the changes that VSP is making and continue to use OfficeMate to submit VSP orders and claims, you will need to run the utility attached to this article prior to submitting claims or orders on or after March 1.

This utility requires OfficeMate 10.5.23, SP2, Patch 3 or later. If you are running OfficeMate 10.5.23, but have not previously installed service pack 2 or patch 3, refer to the related articles below to download and install Service Pack 2 and Patch 3 prior to running the VSP Options reformulation utility. Users of OfficeMate 10.6 or later do not need to install a service pack or a patch.

Caution: You must run the util

Downloading and Installing OfficeMate/ExamWRITER 10.5.23 Service Pack 2

Customer Care — Mon, 04 Mar 2013 03:18:00 GMT
Abstract:
Service pack 2 (SP2) for OfficeMate/ExamWRITER 10.5.23 resolves issues reported after the initial release of OfficeMate/ExamWRITER 10.5.
Note: Installing SP1 is not required prior to installing SP2.
Perform the following steps to install 10.5.23 SP2 on each computer running OfficeMate/ExamWRITER 10.5.23 in your practice.
Download the patch [click here to download] and save it to the OfficeMate Updates folder on your network. If you don’t have an
OfficeMate Updates folder on your network, create one now.
Close OfficeMate and ExamWRITER on every computer.
On a computer running OfficeMate/ExamWRITER, navigate to your OfficeMate Updates folder on your network. If your download folder has a different name, navigate to that folder.
Double-click OTx1507.exe.
The Open File - Security Warning window opens.
Click Run.
The OfficeMat

Downloading and Installing OfficeMate/ExamWRITER 10.5.23 Patch 3

Customer Care — Mon, 04 Mar 2013 02:59:00 GMT
Abstract:
Patch 3 for OfficeMate/ExamWRITER 10.5.23 resolves issues related to select lens products and VSP eyewear orders:
Error 217913 when searching for a lens on a VSP eyewear order.
Error 13 when clicking the VSP tab in the Products & Services window.
Error 13 when opening the General Ledger window.
Download and install this patch if you are using OfficeMate/ExamWRITER 10.5.23 and you submit VSP orders through OfficeMate.
Note: Installing Patches 1 and 2 is not required prior to installing Patch 3.
Perform the following steps to install the 10.5.23 Patch 3 on each computer running OfficeMate/ExamWRITER 10.5.23 in your practice.
1. Download the patch [click here to download] and save it to the OfficeMate Updates folder on your network. If you don’t have an OfficeMate Updates folder on your network, create one now.
2. Clo

OfficeMate/ExamWRITER is Slow on Windows 7 and Windows Server 2008

Customer Care — Thu, 28 Feb 2013 09:05:00 GMT
Abstract:
If you are using OfficeMate/ExamWRITER on Windows 7 or Windows Server 2008 and the program is operating very slowly, disable all firewalls and anti-virus software on your server and workstation. If, after disabling the firewalls, the OfficeMate Suite is still operating very slowly, contact your network technician and request that he or she configure the firewalls to allow OfficeMate/ExamWRITER and SQL Server to function without restriction. If disabling the firewalls and anti-virus software resolves the issue, turn the firewalls back on, add the necessary ports to the policy (see SQL server port information below*), and exclude contain folders and areas from anti-virus checks (for example, the SQL database).
Some clients have resolved speed issues in Windows 7 and Windows Server 2008 by turning off LLMNR (Link-Local Multicast Name Resolution); ask your network technician to help you disable this feature if you continue to experience speed issues. For more information on LLMNR, go to www.microsoft.com.
*Follow the instructions below to determine which port may be blocking OfficeMate/ExamWRITER: