OfficeMate/ExamWRITER 10.5.23 Users
If you receive Error 13 when you click the VSP tab in the Products & Services window, download and install Patch 3. For information about Patch 3, click here.
OfficeMate/ExamWRITER 10.6 Users
If you receive Error 13 when you click the VSP tab in the Products & Services window, perform the following steps:
- Close and Reopen OfficeMate Administration.
- In the Products & Services window, find the product you were looking at when the error occurred.
- Rename the product, select the Inactive radio button on the Product Details tab, and save the product.
- Open the Lens Product Loader, retrieve the lens lists, and load the affected lens again.
This issue affects some progressive lenses. To view a lens product's VSP details, go to the Product Mapping tab of the VSP Product Mapping window.
This is a known issue. We will correct the error in a upcoming service pack for OfficeMate 10.6.