Home : Error 13 when clicking the VSP tab in the Products & Services window
Q29595 - ERRMSG: Error 13 when clicking the VSP tab in the Products & Services window

OfficeMate/ExamWRITER 10.5.23 Users
If you receive Error 13 when you click the VSP tab in the Products & Services window, download and install Patch 3. For information about Patch 3, click here.

OfficeMate/ExamWRITER 10.6 Users
If you receive Error 13 when you click the VSP tab in the Products & Services window, perform the following steps:

  1. Close and Reopen OfficeMate Administration.
  2. In the Products & Services window, find the product you were looking at when the error occurred.
  3. Rename the product, select the Inactive radio button on the Product Details tab, and save the product.
  4. Open the Lens Product Loader, retrieve the lens lists, and load the affected lens again.

This issue affects some progressive lenses. To view a lens product's VSP details, go to the Product Mapping tab of the VSP Product Mapping window.

This is a known issue. We will correct the error in a upcoming service pack for OfficeMate 10.6.

 

Related Articles
Q29566 - ERRMSG: Error -217913 When Searching for a Lens on a VSP Eyewear Order
Q29598 - HOWTO: Downloading and Installing OfficeMate/ExamWRITER 10.5.23 Patch 3

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Created on 7/9/2012.
Last Modified on 7/9/2012.
Last Modified by Customer Care.
Article has been viewed 1262 times.
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