Home : Error -217913 When Searching for a Lens on a VSP Eyewear Order
Q29566 - ERRMSG: Error -217913 When Searching for a Lens on a VSP Eyewear Order

OfficeMate/ExamWRITER 10.5.23 Users
If you receive error -217913 "Conversion failed when converting the navchar value '99B4,' '99A5,' or '999B' to data type int" when selecting a lens on a VSP eyewear order, download and install Patch 3. For information about Patch 3, click here.

OfficeMate/ExamWRITER 10.6 Users
If you receive error -217913 "Conversion failed when converting the navchar value '99B4,' '99A5,' or '999B' to data type int" when selecting a lens on a VSP eyewear order, perform the following steps:

  1. Click Quit to close the error window.
    Note: If the error window and OfficeMate do not close, Press Ctrl-Alt-Delete to invoke the Task Manager and end the task.
  2. Reopen OfficeMate and return to the Eyewear Order window.
  3. Re-create the eyewear order, but when you reach the lens information, perform the following steps:
    a.  Leave the Product Code and Description blank.
    b.  Click the ? to search for a lens product
    c.  Deselect the VSP Mapped Products Only check box.
    d.  Search for the lens and add it to your order.
  4. Continue recording the order as you would normally.

This issue is known to affect some users who ran the Lens Product Loader since July 1, 2012. We will correct the error in a upcoming service pack for OfficeMate 10.6.

Related Articles
Q29598 - HOWTO: Downloading and Installing OfficeMate/ExamWRITER 10.5.23 Patch 3

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Created on 7/3/2012.
Last Modified on 7/9/2012.
Last Modified by Customer Care.
Article has been viewed 1897 times.
Rated 4 out of 10 based on 8 votes.
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