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Q29408 - FIX: Issues with Nidek Navis-EX Software Versions 1.3.4 and 1.3.5

If you are using the ExamWRITER equipment interface with Nidek Navis-EX software version 1.3.4 or 1.3.5 and, after setting up the interface in ExamWRITER, the patient demographic information is not populating in the Navis-EX software or the Navis-EX icon is missing in the Images-Drawings tab in the patient exam in ExamWRITER, follow the instructions below to resolve the issue:

  1. Click here and save the EMRUpgrade.zip file to the desktop of the computer to which the Navis-EX equipment is connected.
  2. From your desktop, unzip the files in the EMRUpgrade.zip file.
  3. Double-click the EMRUpgrade.exe file.
    The Navis-EX software is updated and the issue is resolved.
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Created on 6/11/2012.
Last Modified on 7/17/2017.
Last Modified by Customer Care.
Article has been viewed 3070 times.
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