If you are using the ExamWRITER equipment interface with Nidek Navis-EX software version 1.3.4 or 1.3.5 and, after setting up the interface in ExamWRITER, the patient demographic information is not populating in the Navis-EX software or the Navis-EX icon is missing in the Images-Drawings tab in the patient exam in ExamWRITER, follow the instructions below to resolve the issue:
- Click here and save the EMRUpgrade.zip file to the desktop of the computer to which the Navis-EX equipment is connected.
- From your desktop, unzip the files in the EMRUpgrade.zip file.
- Double-click the EMRUpgrade.exe file.
The Navis-EX software is updated and the issue is resolved.