If one of your workstations performs certain tasks in OfficeMate/ExamWRITER more slowly than it takes your server or other computers on your network to perform the same task, there may be a DNS resolution problem on your network. For example, if it takes one computer 35 seconds to open the Insurance at a Glance window, while another computer on your network opens the same window in 3 seconds, you may have a DNS resolution problem.
If your network is experiencing the problem described above, talk to your office's IT professional about the possibility of having a DNS resolution problem.
To resolve the issue, ask your IT professional to edit the DataSource field inside the OMATE32.ini file on the affected computer so that the NetBIOS name of the server is replaced with the server's IP address. Follow the instructions below to edit the OMATE32.ini file:
Open the C:\Windows folder located on the affected computer.
Open the OMATE32.ini file with a text editor, such as Notepad or WordPad.
Edit the DataSource field so that you replace the NetBIOS name of the server with the server's IP address. For example, the new section should look similar to this: