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Q25743 - PRB: Appointment Scheduler Freezes on Windows 7

If you are using the Appointment Scheduler in OfficeMate Enterprise or OfficeMate v9 or above on Windows 7 and it freezes without any errors even though the UAC, firewall, and antivirus are turned off; your folder permissions are correct, and you are running OfficeMate as an Administrator, ask your computer technician to follow the instructions below:

  • Enable the OfficeMate Suite to run on compatibility mode for Windows XP (Service Pack 3). For more information, see Microsoft's TechNet site: http://technet.microsoft.com/en-us/library/bb456979.aspx.
  • Increase the performance of Windows 7. Open the Advanced System Settings, click the Advanced tab, click Performance, click Settings, and Adjust for Best Performance.
  • Disable Windows Aero.
  • Add more RAM (only if you are using a 64-bit system).
  • Check the Windows Event Viewer for error omescheduler.exe using .NET 2.0. If this error displays, then .NET 3.5 was not completely installed. Reinstall .NET 3.5.
  • If .NET 3.5. is not already enabled, enable it by following the instructions below:
    1. Open the Control Panel.
    2. Open Programs and Features.
    3. On the left side, click the link Turn Windows Features On or Off.
    4. When the listing displays, look for the entry Microsoft .NET Framework 3.5.1, and make sure it is enabled.
    5. From the Control Panel, open Windows Update to see if there are any additional updates to .Net Framework 3.5.1 after you enable it.
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Created on 5/26/2011.
Last Modified on 1/3/2012.
Last Modified by Customer Care.
Article has been viewed 1705 times.
Rated 5 out of 10 based on 1 vote.
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