Home : Rlisys Electronic Claims Software Will Not Open Since Updating to Internet Explorer 7
Q11530 - ERRDOC: Rlisys Electronic Claims Software Will Not Open Since Updating to Internet Explorer 7

After updating Microsoft Internet Explorer to version 7.0, the Rlisys Electronic Claims may no longer be able to dial out to transmit claims or retrieve reports.  To correct this problem, follow these steps:

  1. Open Internet Explorer.
  2. Click Tools.
  3. Select Internet Options.
  4. Click the Advanced tab.
  5. Scroll down to the Security heading.  Click to check the box beside "Allow software to run or install even if the signature is invalid".
  6. Click OK.

Once set, each time you open the Electronic Claims Software, it will first ask if you want to run Kermit.  Click Run each time.  The rest of the process remains the same.

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Created on 1/16/2007.
Last Modified on 1/16/2007.
Last Modified by Customer Care.
Article has been viewed 3228 times.
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