Home : Correcting Error 339 (OfficeMate Suite)
Q10001 - ERRMSG: Correcting Error 339 (OfficeMate Suite)

You may receive error 339 if required system or program files are missing or not registered correctly.

If you receive an error 339 message (component 'MSCOMM32.OCX' or one of its dependencies is not correctly registered: a file is missing or invalid), ensure that all critical Microsoft Windows updates are installed on your workstation and then follow the instructions below for your operating system.

Windows XP Users
If you receive an error 339 message, follow the instructions below from each workstation displaying the error:

1.       Close OfficeMate or ExamWRITER on the affected computer.

2.       Open this computer's OMATE32 or OfficeMate folder (usually located at C:\OMATE32 or C:\OfficeMate).

3.       Double-click ~OMRegAll.bat or ~Reg_9.0_OME_DLLs.bat (OfficeMate Suite 9.0 and above users).

4.       Click Continue if prompted and then wait while the file runs.

5.       When the .bat file is finished running, reopen OfficeMate or ExamWRITER.

Windows Vista & Windows 7 Users
If you receive an error 339 message, follow the instructions below from each workstation displaying the error:

1.       Close OfficeMate or ExamWRITER on the affected computer.

2.       Click Start and select Computer.

3.       Open this computer's OMATE32 or OfficeMate folder (usually located at C:\OMATE32 or C:\OfficeMate).

4.       Right-click ~OMRegAll.bat or ~Reg_9.0_OME_DLLs.bat (OfficeMate Suite 9.0 and above users) and select Run as Administrator.

5.       Click Continue if prompted and then wait while the file runs.
Note:
If you are unable to run .bat, even as the administrator, you may need to temporarily turn off User Account Control. For more information, go to the Knowledge Base article entitled, "User Account Control Error When Using the OfficeMate Suite on Windows Vista & Windows 7."

6.       When the .bat file is finished running, reopen OfficeMate or ExamWRITER.

Related Articles
Q15565 - ERRMSG: User Account Control Error or Unable to Run .bat File to Fix Error 339

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Related External Links
http://www.update.microsoft.com/
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Approved Comments...
The article was easy to follow. Approved: 11/18/2010
Following this link seemed to solve the issues we were experiencing. Approved: 8/28/2006
Microsoft doesn't have this useful information anywhere on its support site. I'm glad I found it here! Approved: 8/8/2006
Created on 10/27/2005.
Last Modified on 12/28/2010.
Last Modified by Customer Care.
Article has been viewed 33478 times.
Rated 4 out of 10 based on 93 votes.
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