Home : Why can't I open some of my eDocuments?
Q11579 - FAQ: Why can't I open some of my eDocuments?

When you open an eDocument in OfficeMate or ExamWRITER, the eDocument opens in the application associated with that file type. For example, a PDF opens in Adobe Reader. If you do not have the application associated with that file type installed on your computer, you will not be able to open the file.

Here are some links to free software that will allow you to open some common eDocument formats:

If you are using the OfficeMate Suite with a Microsoft Access database and you are attempting to view your eDocuments from a networked computer and you have changed the location of your eDocuments folder, see the linked related article below to update your mapped drives.

If you are using the OfficeMate Suite with a Microsoft SQL database and you have changed the location of your eDocuments folder, contact Client Services at 1.800.942.5353 for troubleshooting help. To eliminate issues when you change the location of your eDocuments folder, keep the folder structure and relative path the same (\DATA\eDocuments).

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Q10899 - PRB: After scanning documents into the eDocuments folders and attaching them to a patient's record I am unable to view the attached files from a networked computer.
Q11455 - FAQ: How do I change the computer's default program for viewing and printing exams, auto letters, prescriptions, and eDocuments?

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Related External Links
http://www.adobe.com/products/acrobat/readstep2.html
http://www.microsoft.com/downloads/details.aspx?familyid=95E24C87-8732-48D5-8689-AB826E7B8FDF&displaylang=en
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Created on 1/19/2007.
Last Modified on 5/29/2008.
Last Modified by Customer Care.
Article has been viewed 4603 times.
Rated 1 out of 10 based on 67 votes.
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