When you open an eDocument in OfficeMate or ExamWRITER, the eDocument opens in the application associated with that file type. For example, a PDF opens in Adobe Reader. If you do not have the application associated with that file type installed on your computer, you will not be able to open the file.

Here are some links to free software that will allow you to open some common eDocument formats:

• Adobe Reader (for PDF files)
  http://www.adobe.com/products/acrobat/readstep2.html
• Microsoft Word Viewer (for DOC files)
  http://www.microsoft.com/downloads/details.aspx?familyid=95E24C87-8732-48D5-8689-AB826E7B8FDF&displaylang=en

If you are using the OfficeMate Suite with a Microsoft Access database and you are attempting to view your eDocuments from a networked computer and you have changed the location of your eDocuments folder, see the linked related article below to update your mapped drives.

If you are using the OfficeMate Suite with a Microsoft SQL database and you have changed the location of your eDocuments folder, contact Client Services at 1.800.942.5353 for troubleshooting help. To eliminate issues when you change the location of your eDocuments folder, keep the folder structure and relative path the same (\DATA\eDocuments).