If, after scanning documents into the eDocuments folders and attaching them to a patient's record, you are unable to view the attached files from a networked computer, make sure the workstations in your network are properly mapped to the server. Also, ensure that all workstations are pointing to the same \DATA folder. For more information on mapping drives, see the linked related article below.

Also, be sure and scan your documents into the computer from a universal map drive.

If you are using OfficeMate/ExamWRITER version 6.4 and below, upgrade to version 7.0 to correct this issue.

If you are using the OfficeMate Suite with a Microsoft SQL database and you have changed the location of your eDocuments folder, contact Client Services at 1.800.942.5353 for troubleshooting help. To eliminate issues when you change the location of your eDocuments folder, keep the folder structure and relative path the same (\DATA\eDocuments).