Home : After scanning documents into the eDocuments folders and attaching them to a patient's record I am unable to view the attached files from a networked computer.
Q10899 - PRB: After scanning documents into the eDocuments folders and attaching them to a patient's record I am unable to view the attached files from a networked computer.

If, after scanning documents into the eDocuments folders and attaching them to a patient's record, you are unable to view the attached files from a networked computer, make sure the workstations in your network are properly mapped to the server. Also, ensure that all workstations are pointing to the same \DATA folder. For more information on mapping drives, see the linked related article below.

Also, be sure and scan your documents into the computer from a universal map drive.

If you are using OfficeMate/ExamWRITER version 6.4 and below, upgrade to version 7.0 to correct this issue.

If you are using the OfficeMate Suite with a Microsoft SQL database and you have changed the location of your eDocuments folder, contact Client Services at 1.800.942.5353 for troubleshooting help. To eliminate issues when you change the location of your eDocuments folder, keep the folder structure and relative path the same (\DATA\eDocuments).

Related Articles
Q10008 - FAQ: I would like to install the OfficeMate Suite on a new computer and network the computers so that I can view my information on both computers. How do I do this?

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Created on 10/21/2006.
Last Modified on 5/29/2008.
Last Modified by Customer Care.
Article has been viewed 3736 times.
Rated 10 out of 10 based on 3 votes.
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