Eyefinity: System Requirements

OfficeMate: System Requirements

Hardware & System Requirements

The following sections explain the system terminology, describe the software, hardware, and network system requirements that are required when using OfficeMate/ExamWRITER, and illustrate the implementation methods you can use when setting up OfficeMate/ExamWRITER:

System Terminology
Software Requirements
Workstation Requirements
Peripheral Requirements
Server Requirements
Network Requirements
Backup Requirements
Installation Requirements
Implementation Methods

These system requirements are routinely reviewed and updated. Download a printable copy of these requirements.

The requirements outlined on this page represent the minimum hardware and system specifications required to effectively use the OfficeMate/ExamWRITER software. Failure to meet these requirements will noticeably degrade the performance of the software.

In addition to these requirements, review and adhere to the requirements and recommendations provided by your other software and equipment vendors. For example, ECR Vault requires a dedicated server with its own specifications.

Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems. If you are unsure about whether your systems meet the minimum requirements, or if you're considering purchasing hardware, hardware support, or a hosting service, click here.

System Terminology

client or workstation	A computer that is connected to the server and relies on the server for data files and network connections.
dedicated server network	A network in which one computer is designated as the server and only handles network administration tasks. Other computers, or clients, are dependent on the server for network connections. A dedicated server is recommended for large networks with more than three users. Dedicated server networks are fast and can handle multiple users.
network	A physically interconnected group of computers running software that allows them to share files and resources.
peripheral	An external hardware component added to your computer to extend functionality. Peripherals can include printers, scanners, keyboards, mice, cameras, and more. Peripherals may be wired or wireless.
printer server	A computer (either a client or a server) that has a printer physically attached to it. Other workstations may print to the printer via the network, but print jobs are controlled by the print server.
server	A computer running administrative software that controls access to the network and its resources. The server acts as the network’s file cabinet, providing data files to other computers on the network.
Terminal Services	Terminal Services allows a user to access OfficeMate/ExamWRITER on a remote computer over your network. If the workstations in your practice (single or multiple locations) access the OfficeMate/ExamWRITER applications via a network connection to a central server, you may have a Terminal Services environment. If the OfficeMate/ExamWRITER applications reside on individual workstations in your practice (single or multiple locations), you have a non-Terminal Services environment.

Software Requirements

Software	Requirement	Notes
Server Operating System	Windows Server^® 2008 R2 Foundation^{1, 2} (1–5 users) Windows Server 2008 R2 Standard¹ Windows Server 2003 R2 Standard¹	Windows Server 2012 is not currently supported, but will be supported soon. Only those operating systems listed in the Requirements column are supported. No other operating systems are supported. Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using. ¹ OfficeMate Suite and OfficeMate Enterprise run in 32-bit and 64-bit environments. ² Supports only a single processor.
Workstation Operating System	Operating System	Supported Editions	Unsupported Editions
	Windows^® 8^{3, 4}	Pro Enterprise	Basic
	Windows 7³	Professional Ultimate	Starter Home Premium
	Windows XP	Professional	Starter Home Media Center
		³OfficeMate Suite and OfficeMate Enterprise run in 32-bit and 64-bit environments. ⁴ Eyefinity supports OfficeMate/ExamWRITER v10.7 on Windows 8 Pro Edition and Enterprise Edition. Earlier versions of OfficeMate/ExamWRITER are not supported on Windows 8. Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using. Windows Vista is no longer supported.
SQL Database Server	Number of Users	Database Size	SQL Database Server
	1–25	4 GB or less	Microsoft SQL Server 2005 Express
		10 GB or less	Microsoft SQL Server 2008 R2 Express
		10 GB or more	Microsoft SQL Server 2008 Standard Microsoft SQL Server 2005 Standard
	25 or more	Any size	Microsoft SQL Server 2008 Standard Microsoft SQL Server 2005 Standard
		Microsoft^® SQL Server 2008 Express and 2005 Express require no licensing fees. Microsoft SQL Server 2005 Express is installed as part of the initial installation. The recommended edition of Microsoft SQL Server is based on the number of users, database size, and network configuration. On seeking the appropriate version of Microsoft SQL Server Edition that best fits your needs, we recommend consulting a Microsoft Certified Technician or your Dell hardware vendor.
Windows Installer	Windows Installer 4.5	Windows Installer 4.5 must be installed on the server and every workstation. Go to Microsoft’s website to download Windows Installer 4.5 for free.
Windows PowerShell	Windows PowerShell 1.0	Windows PowerShell 1.0 must be installed on the server. Go to Microsoft's website to download Windows PowerShell for free. Windows PowerShell does not need to be installed on your workstations.
.NET Framework	Microsoft .NET Framework 3.5 SP1	Microsoft .NET Framework 3.5 SP1 must be installed on the server and every workstation. Go to Microsoft’s website to download .NET Framework 3.5 SP1 for free.
Word Processor	Any word processor capable of opening rich-text format (RTF) files	Microsoft Word, Microsoft WordPad, or OpenOffice Writer are all suitable word processors. Such Web-based word processors as Google Docs or Adobe Buzzword will not work with OfficeMate and ExamWRITER.

Workstation Requirements

Refer to the Software Requirements section for a complete list of supported operating systems.

Note: Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.

Hardware	Requirement	Best-Fit Workstations
Workstation Processor	Intel^® Core™ 2 Duo Processor E8400 or better	Dell™ OptiPlex™ 300 Series Lenovo^® ThinkCentre^® M58 Series HP Compaq 4000 Series Think Smart Vision Series Workstations
Workstation Memory	3 GB or higher with Windows 7 or 2 GB or higher with Windows XP
Workstation Hard Drive	60 GB or higher with at least 8 GB free for the software
Video Adapter and Screen Resolution	1280×1024 pixels (24-bit)
Monitor	17-inch

Peripheral Requirements

Peripherals are components that you attach to your computer to add functionality. Peripherals may include printers, scanners, and backup media. Although Eyefinity outlines the following requirements for peripherals, not every peripheral is required.

Hardware	Requirement	Notes
Document Printer	Business-grade laser printer	Multifunction, bubble jet, and ink jet printers may not operate properly and are not recommended. Eyefinity tests its products with HP LaserJet^® printers. Use PCL5e-compatible printers; some forms will not print correctly on non-PCL5e–compatible printers.
Label Printer	Dymo LabelWriter 400 Dymo LabelWriter 450
Barcode Printer	SATO CL408e for distribution centers SATO CG408TT or SATO CX400 for individual offices	Ensure that your SATO printer includes the RS-232 serial interface.
Document Scanner	TWAIN Compatible	Eyefinity does not recommend a specific scanner brand or model; you can use any scanner that can create an electronic document with the OfficeMate and ExamWRITER eDocuments feature. For more information on scanners, see our Knowledge Base article #10958, or consult your hardware technician. Some TWAIN-compatible network scanners or scanners that are part of multi-function machines may not work under a Terminal Server environment or on a Windows Server.
Barcode Scanner	Datalogic Gryphon Gryphon I GM4100 USB Cordless or Datalogic Heron D130 USB Corded barcode scanners	Only the keyboard-wedge interface is supported.
Fax Modem and Internet Connection	3Com, US Robotics External 56k (fax modem) High-speed Internet DSL, cable, or T1 connection	High-speed DSL or cable modems are recommended for Internet access and training and support. If your electronic claims clearinghouse requires a phone line modem, you will need a separate Internet connection and fax modem.
Uninterruptible Power Supply (UPS)	UPS on file server	Electric power is not always delivered to your outlets in perfect condition. Fluctuations can impact your computer’s performance. A total loss of power can damage your data if your system was running at the time of a power loss. A UPS with line conditioning capabilities can help control the level of power coming to your system. In the event of a power loss, a UPS contains a backup battery to keep your computer running long enough to safely shut it down.

Server Requirements

Notes:

Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.
Microsoft SQL Server 2008 Express and 2005 Express Editions require no licensing or preinstallation. Microsoft SQL Server 2008 Express is installed as part of the initial installation.
Memory requirements for Terminal Servers are 200 MB per user.
Microsoft SQL Server Standard Edition may be required if the SQL database is 4 GB in size or larger.

Server hardware requirements vary greatly depending on the number of users. Refer to the hardware requirements that best fit your user group:

1–5 Users (Dedicated Database Server)
6–20 Users (Dedicated Database Server)
1–25 Users (Combined Database Server/Terminal Server)
26–50 Users (Dedicated Database Server and Terminal Server)
51–100 Users (Dedicated Database Server and Terminal Server)
101+ Users (Dedicated Database Server and Terminal Server)

1–5 Users (Dedicated Database Server)