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The landscape of our industry is changing rapidly and with the changing landscape comes enhanced opportunities for you in many areas within your practice. One major area of opportunity within optometry for OfficeMate clients is to practice medical model primary eyecare. You no longer have to settle for conducting a simple eye exam and selling glasses and contacts! Where medically indicated, you can see patients for multiple visits, added procedures, and not only enhance patient care, but professional revenues. Using OfficeMate and ExamWRITER, and a tool called “QuickCode,” you can properly document and bill for these visits and be prepared for any audit that may come your way. A second, and equally huge, opportunity is to upscale your dispensary, remodel and re-merchandise your office, and simultaneously enhance the training and quality of your dispensing team. Patients will purchase eyewear somewhere. Why not increase your capture rate and the subsequent profits from your dispensary? Consider attending Vision Expo West in Las Vegas with your team and establishing a goal to take your optical department to the next level. While you’re there, visit the OfficeMate booth (14059 and 15059) and see how the inventory module in OfficeMate can help you grow your optical business. Another significant growth area for you is to look at the internal marketing capabilities of OfficeMate. You most likely have a huge patient database with valuable patient personal, purchasing, and clinical data. Why not consider mining this patient data and promoting your existing services and products? And, consider offering new products and services to your patients! As Fall approaches and the slower months in most practices draws near, don’t let your revenue fall like the leaves. Assume a pro-active attitude and commit to leveraging your team and technology. Make an early new year’s resolution to make 2007 a huge year in your practice simply by doing new things in new ways. With OfficeMate and ExamWRITER, you have the eyecare industry’s best tools, technology, and partners to open new horizons, new opportunities, and new revenues, and new profits. Start right now to prepare to launch into 2007! A quick update…RLISYS clients are expressing huge excitement about OfficeMate’s acquisition this past Spring! The queue for converting to OfficeMate is growing, so get in touch with our Sales team soon at 1.800.269.3666 to schedule your conversion or you may miss this opportunity in 2006. ExamWRITER continues to drive new clients to OfficeMate! Many of our clients converting from competitive systems are doing so to implement ExamWRITER in their practices. The integrated OfficeMate Suite, including ExamWRITER, is truly demonstrating the merits of a paperless practice. If you haven’t seen ExamWRITER, visit our Web site at www.officemate.net or contact us for a live demonstration and more information. Enjoy the remaining weeks of summer and, as always, contact me by e-mail at ed@officemate.net to share your thoughts and comments about our business. C. Edward Buffington |
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OfficeMate Software Solutions is considering hosting a user group conference that would hopefully become a yearly event. The purpose of this conference is to allow you to learn more about the software and the company; offer you the best way to incorporate the software into everyday practices; introduce you to the “Office of the Future” concept and how to use the Technology Integrated Practice products and services to run a paperless office; glimpse into the latest version of the OfficeMate Suite and other OSS products; and provide you with networking opportunities. |
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OfficeMate TIP provides a strong ROI through the automation of manual tasks and integration into OfficeMate/ExamWRITER and increases efficiency and accuracy and ultimately provides better patient care and retention. In addition to TIP demonstrations we will be presenting ExamWRITER electronic health records, OfficeMate Enterprise multi-location software, and iPoint Virtual try-on systems live at the OfficeMate Software Solutions booth #14049. Stop by and see us! Bonus! Attend the show and mention this article in the TIP booth to save an additional 5% on TIP hardware or 50% on TIP set-up fees!
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OfficeMate’s iPoint VTO uses cutting-edge software and a digital camera to compare frame options, demonstrate spectacle lens options, and simulate color contact lenses. |
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Dr. Timothy Kale shares how his practice is using iPoint VTO to improve customer satisfaction, create excitement, and increase premium lens sales. “My Optometric office in Kainaliu, Hawaii, is designed as an optical boutique that offers our patients a ‘wow’ experience. We use the iPoint VTO system as both an educational tool for patients and an added selling tool for my staff. The demonstrations of various tints, polarizations, and anti-reflection coatings make it very easy for my staff to upgrade patients and give them the best possible products for their needs. The ability to show a patients the thickness of their specific lenses with various lens materials makes it very easy to sell high index lenses. I find that our patients get very excited about getting a new pair of glasses because they have already visualized the final product on their face. The iPoint VTO system creates word-of-mouth referrals (“coconut wireless!”). On an island, coconut wireless is imperative. iPoint has given my practice the edge that I need to set our practice apart from all others on the island. The iPoint VTO system has offered a unique dimension to my practice. It has more than paid for itself in lens upgrades and word-of-mouth business. A big ‘mahalo’ to iPoint VTO!”
iPoint VTO is now available as an add-on module for OfficeMate and ExamWRITER. As an integrated component of OfficeMate, iPoint VTO is the quickest and easiest-to-use virtual try-on system available. For more information on how iPoint VTO can benefit your practice, go to http://www.officemate.net/ipoint_overview.aspx or contact the Sales team at 1.800.269.3666 or sales@officemate.net. David Markle |
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Marsha Vaughn |
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This unique seven CE hour (COPE approval pending) team-taught course will cover all pertinent aspects of clinical management, record keeping, and coding in glaucoma patient care. The course will set forth the essential elements of the comprehensive glaucoma diagnostic work-up, followed by specific guidance on medical management completed with expert guidance on record-keeping, billing, and coding issues. Clinical case presentations will integrate and solidify all of these critical elements. The faculty brings over 75 combined years of clinical expertise to this comprehensive glaucoma management course. Information & RegistrationSeptember 30, 8:00am–4:00pm October 7, 8:00am–5:00pm In addition to being sponsored by OfficeMate Software Solutions, these courses are also supported by unrestricted educational grants from Alcon, Carl Zeiss Meditec, and Sonogage. |
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As we continue to grow, it's important that our telephone system has the ability to handle the increased number and variety of calls that come in to us. On May 19, 2006, OfficeMate Software Solutions implemented a new call routing system. This updated phone system provides you, our valued client, a more streamlined process so that you can speak with the most qualified Client Services Representative as soon as possible. To ensure that your calls are routed correctly and receive a timely response, listen to and carefully select the option related to your call. When calling the Client Services phone number at 800.942.5353, option 1, you will hear the following options:
Based on the option you choose, the phone system will route your call to the most qualified and available Client Services Representative. During your hold time, you will also receive suggestions and resources for answering to the most frequently asked questions. To receive quick answers to your questions and save you time waiting on the phone, log online and go to http://www.officemate.net/omkb/ before calling us to see if an answer to your question is already posted and available. It’s fast, easy, and convenient! This upgraded phone system provides us with the ability to gather information regarding peak call times, call support durations, and much more. This information will allow us to provide quicker responses to your support questions. We also added a new Client Service fax number for you to send us documents. Our new fax number is 866.808.4791. The upgraded phone system and the new fax number are improvements that will raise the quality and efficiency of all the calls to OfficeMate Software Solutions. Violet Baker |
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Internet backups are one of the best tools available to protect your practice management data. Internet backups are cheaper and more reliable than traditional backup solutions with a quicker recovery time to get you back in business faster when a disaster strikes. OfficeMate teamed up with DataHEALTH to offer iBackup, an Internet backup solution specially designed for OfficeMate clients. More than just peace-of-mind, iBackup offers you a fully automated process, instant notification of your backup status, speed, reliability, HIPAA compliance, and a great value at about a $1 a day. For the following three practices, iBackup Powered by DataHEALTH saved the day when computer disaster struck. “When we experienced a server crash at one of our office locations, we attempted to restore our data from our on-site tape backup; however, our tape backup failed us so we quickly contacted DataHEALTH to restore our data from our off-site, online backup. DataHEALTH was able to quickly restore our data and we were up and running the very same day. We have been very pleased with DataHEALTH’s secure and reliable online data backup service.” “Our databases were unintentionally corrupted on a Saturday paralyzing our entire practice on a busy morning. I called DataHEALTH and left a message describing the situation and asked for their tech support to call me back on Monday .Their tech support called me back immediately! They graciously helped me to restore the lost data and get my system up and running. I am absolutely sold on DataHEALTH and highly recommend the service.” “As a result of a hard drive crash, our office lost all of our practice management data. Because we backed up with DataHEALTH, we were able to restore all of our data quickly and effectively. DataHEALTH tech support was wonderful to work with. They were quick and more than happy to explain what they were doing. It is a very effective service and I definitely recommend DataHEALTH online backup to others." OfficeMate iBackup Powered by DataHEALTH is now offering a free 30-day, obligation-free trial! For more information on this offer and how iBackup can give you peace of mind, go to http://www.officemate.net/officemate_va_DataHEALTH.aspx or call Marci Miller at 1.800.269.3666, ext. 5004. David Markle |
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To be successful in the modern, fast-paced, ultra-competitive optical marketplace, your dispensary needs to have the right product mix to meet your patients’ tastes and needs. To ensure that you meet your patients’ expectations you must have a practical and efficient method for managing inventory. Devising an efficient system of counting and maintaining a stock of inventory items has long been an arduous task for many dispensaries. As an OfficeMate user you already have the best tool available for tracking and maintaining your inventory. OfficeMate's perpetual inventory system tracks all of the items that you have in stock and updates your inventory when a product is purchased, sold, or returned. Need help jump starting your inventory maintenance processes? We’ve made it simple by packaging the training and tools to get you on the road to success. The package includes a Web-based training course with a live instructor, a copy of the FRAMES Data SPEX UPC CD-ROM, a barcode scanner, and a barcode printer—all for one low price! For more information on how you can jump start your inventory today, go to http://www.officemate.net/officemate_va_barcode.aspx, or contact the Sales team at 1.800.269.3666 or sales@officemate.net. David Markle |
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Rob Adams |
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Last Fall we launched the OfficeMate Software Solutions online Knowledge Base to provide you with informative articles, instructions, and FAQs to help you use and troubleshoot issues in OfficeMate, ExamWRITER, ReportWRITER, various utilities, and the TIP products. We now have over 325 articles available to you on the Knowledge Base to answer your questions—and if we don’t have an article, we’ll create one quickly if you ask us! To get the help you need while using any of our products without calling our Client Services phone number or sending them an e-mail, open your Internet browser and go to http://www.officemate.net/omkb/. Be sure and search through the Knowledge Base to see if your question (and its answer) has already been posted. To search the Knowledge Base, click the Search tab, enter your search criteria, and click Go. If you cannot find an answer to your question, click the Ask a Question! tab to send it to us. We’ll add it to the Knowledge Base and let you know when it’s available for you to read. We’re glad that so many of you are using the Knowledge Base to find answers to your questions. We encourage you to continue using this fast, user-friendly way to find answers to questions that are not covered in the user’s guide or F1 online help. Carrie Damschroder |
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An OfficeMate client recently won a GatewayEDI iPod giveaway! Jackie Demsky from Northeast Vision Center, P.C., in Newport, VT, signed up for the OfficeMate Software Solutions wants to know more about if and how you process your insurance claims. Please click here to take a survey about your insurance claim processing methods. This survey is short--only four questions--and will help us evaluate your needs to develop services to better suit those needs. Thank you for your help! |
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Because spam filters are all different, legitimate e-mail messages can sometimes be filtered as junk mail. We highly suggest that you add the OfficeMate Software Solutions domain (officemate.net) to your safe senders list in your e-mail program. Adding us to your safe senders list will ensure that our e-mail messages and newsletters successfully arrive in your Inbox. If you use Microsoft Outlook 2000 or higher, follow the instructions below to add the OfficeMate domain name to your safe senders list:
If you use another e-mail program, look in their Help program to find instructions on how to add the OfficeMate domain name to your safe senders list. |
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| Effective June 30, 2006, support for Windows 98, Windows 98 Second Edition, and Windows Me (and their related components) ended. Incident support, security updates, and Customer Support Agreements will no longer be available to the public. For more information, go to www.microsoft.com. | |||
Coming soon to a computer near you is the next generation of Microsoft Windows called ‘ Vista.’ This release has been delayed over the course of several years, but (keep your fingers crossed) should appear early next year. The most visible change in Vista is the introduction of a completely new ‘User Experience’ interface called Aero. Aero brings to Windows the glossy, 3D, iconic look that Apple has had for years. Screens can appear in 3D, fading in and out. The overall look is stunning! To power this new interface, you will need a newer ‘Windows Vista Capable’ system. Older systems will still be able to run Vista, but with far fewer visual effects. Windows Vista is a major upgrade and will take users some time to learn. Because of this learning curve, most businesses will not adopt Vista until there is a compelling reason. Software applications that use the new power in Vista are several years away. In the interim, OfficeMate Software Solutions is actively testing all of its products under Vista and will be fully prepared to support it when it is released. To find out more about Windows Vista, visit the Web site at 
GatewayEDI e-mail newsletter and consequently won the iPod giveaway. The promotion was aimed at encouraging GatewayEDI clients to sign up for their e-mail newsletter. Each e-mail address was entered into a drawing for a free Apple iPod on June 1st, July 1st, and August 1st. The e-mail newsletters contain information on GatewayEDI, industry news, and promotions. If you still haven't signed up to receive these e-mail communications and would like to do so, sign up online at 