Welcome to Spring 2006! As spring blooms, so does OfficeMate Software Solutions.

I’m very proud to announce and welcome two new acquisitions to the OfficeMate portfolio of eyecare software business solutions, RLISYS, acquired from Maui Jim, and iPoint, acquired from Optical Innovations.

RLISYS has been one of OfficeMate’s leading software competitors for over 21 years. In surveys conducted by Jobson and the AOA over the past few years, RLISYS ranked # 2 and #3 in market share—right behind OfficeMate. We are very pleased to have the outstanding RLISYS team in Peoria, IL, complement our existing team of software professionals at OfficeMate, Delta, and COS.

iPoint, the eyecare industry's leading virtual try-on system for frames, lenses, and contacts, is also now an OfficeMate company! OfficeMate is committed to improving your dispensary’s efficiency and profitability and iPoint’s technology offers you the opportunity to achieve both goals.

With our acquisition of RLISYS and iPoint, OfficeMate Software Solutions is integrating five top-tier eyecare software companies and our respective team of employees and dedicated clients to form the largest eyecare practice management software entity in the industry with over 9,000 eyecare professionals!

OfficeMate Software Solutions, the software division of Marchon Eyewear, is committed to providing solutions to help you operate and grow a successful eyecare business. Today, and more importantly, in the future, technology will be an imperative element of operating your eyecare business. Practice management and electronic health record software will be the “hub” of the practice of the future. OfficeMate intends to create a front-to-back “technology integrated practice,” or TIP, as we call it, for you.

TIP will feature OfficeMate’s software suite complemented with other industry technology partners such as VisionWeb, Marco, Topcon, Carl Zeiss Meditec, Eyemaginations, DataHEALTH, 4PatientCare, and others. Keep an eye on our new Web site at www.officemate.net for more TIP updates.

OfficeMate Software Solutions is committed to your success and profitability. We clearly understand the “win-win” opportunity available to you, our valued client, and to OfficeMate. As always, the lines of communication remain open and I invite you to communicate with me at ed@officemate.net.

Al Berg (Marchon Eyewear CEO), Michael Dalton (Maui Jim CEO), & Ed Buffington (OfficeMate Software Solutions President) at Vision Expo East in New York City

C. Edward Buffington
President

As I write this, OfficeMate Suite 7.0 has been in use in a dozen beta sites for over a month. This month we will expand the beta testing process to over 30 sites in anticipation of the general release later this year. Version 7.0 was introduced at Vision Expo East last month to rave reviews. It encompasses over three years of development and testing resulting in the largest new release in several years. The new enhancement documentation for OfficeMate and ExamWRITER exceeds 60 pages! Some of the OfficeMate and ExamWRITER highlights are listed below. A full list of enhancements will be available on our Web site in the coming months. Stay tuned!

OfficeMate

• Ability to record an adjustment on a negative balance.
• Ability to view insurance open charges and post payments by insurance line item in a detailed view or by patient total amounts in a summary view in the Receipts & Adjustments window.
• Protects against recording over payments on line items and creating negative balances in the Receipts & Adjustment window.
• Ability to transfer an insurance balance to another insurance without creating a HCFA 1500 form in the Third Party Processing window.
• Ability to print a Credit Refund Receipt after refunding an amount. This receipt displays the deposit date, method, and amount; the refund details; and the credit balance on the current deposit.
• Redesigned and improved Lens/Rx tab on the Hard Lens Order window that includes fields for recording DOT none, quantity, a replenishment schedule, edge thickness (ET), Rx notes, and underlying conditions if not Rx is recorded for rigid contact lenses.
• Redesigned and improved Detail/Specialty tab on the Hard Lens Order window that includes fields for recording multiple diameters (Dia.2), multiple cylinders (Cyl.2), multiple axis measurements (Axis 2), multiple radius widths and PC radius widths (2nd Rad./Width, 3rd Rad./Width, PC Rad./Width), a replenishment schedule, and Rx Notes for rigid bitoric contact lenses.
• Ability to easily copy specific eyewear and contact lens order information from a previous order to a new order.
• Redesigned and easier to read printed Rx forms that include Rx notes, PDs, lens information, spectacle materials, tints, add-ons, contact lens care regimens, wear and replenishment schedules, rigid contact lens quantities, additional rigid contact lens Rx information including blends and DOT, and a patient’s address and age.
• Ability to select POF (patient’s own frame) in the Frame tab on the Eyewear Order window and not display open charges.
• Ability to close out open charges from the Fee Slip window.
• New Business Analysis tab on the Reports, Statements & Graphs window that allows you to create and print Appointment Utilization, Capture Ratio, Gross Profitability by Vendor, Insurance Profitability, Inventory Turnover, New Patient Growth Rate, Product Return Analysis, and Walk-in Sales reports.
• New Open Charges report displays outstanding open charges.
• New Re-Do Lab Order report displays a list of lab orders that were redone.
• Redesigned Products window makes adding, editing, and viewing product information faster and easier.
• Ability to populate box 31 on the HCFA 1500 form without assigning acceptance for the insurance company.
• Ability to view print HCFA claims separate from ANSI and NSF claims in the Claims on Hold portion of the Third Party Processing window.
• Ability to print a list of open insurance claims from the Third Party Processing window.
• Ability to display patients with appointments only in the Patient Quick List by selecting the Appointment Only check box and clicking Refresh.

ExamWRITER

• Ability to assign security access privileges for editing exam text and auto letter sequences, coding exams, losing and finalizing exams, printing and viewing exams, printing auto letters, maintaining eDocuments, and viewing correspondence history.
• Ability to assign full, read only, and no access privileges to specific exam categories.
• Ability to assign full, read only, and no access privileges to patient demographic maintenance in the standalone version of ExamWRITER.
• Ability to record historical blood pressure, pulse, pachymetry, CD ratio, and IOP values under the Glaucoma Elements tab in the Patient Information Center.
• Ability to quickly distinguish discontinued medications and medications to which the patient is allergic under the Med/Surgical Hx tab in the Patient Information Center.
• Ability to view spectacle lab order numbers and create lab orders for final and alternate prescriptions under the Spectacle Rx tab in the Patient Information Center. You can only create lab orders under this tab for finalized exams (if one has not already been created).
• Ability to view contact lens lab order numbers and create lab orders for final and trial prescriptions under the Contact Lens Rx tab in the Patient Information Center. You can only create lab orders under this tab for finalized exams (if one has not already been created).
• Ability to attach electronic documents to specific exam records.
• Ability to post charges for final soft and rigid contact lenses and final and alternate spectacles to a fee slip in OfficeMate without creating a lab order.
• Ability to automatically apply vertex corrections to trial contact lens prescriptions.
• Completely redesigned and improved Contact Lens Rx window that includes locations for recording tints (rigid lenses only); DOT (rigid lenses only); blends (rigid lenses only); Seg Ht; multiple base curves; trial and final contact lens wear schedules; trial and final contact lens replenishment schedules; trial and final contact lens quantities; and bitoric, bifocal, and sphere rigid lenses.
• Ability to view final spectacle Rx, K readings, vertex distance, working distance, and tints (soft lenses only) in the redesigned Contact Lens Rx window.
• Completely redesigned and improved Spectacle Rx window that includes locations for recording PDs, final and alternate Rx lens product information, final and alternate Rx lab order options (including add-ons and special lab instructions), final and alternate Rx notes, binocular information, subjective manifest Rx binocular information, and subjective cycloplegic Rx binocular information.
• Ability to copy subjective spectacle cycloplegic prescriptions to final prescriptions.
• Ability to customize descriptive exam text using the Text Editor.
• Ability to quickly view and access patient demographic and exam information for patients who have open exams, appointments on the current day, or whose information has been modified in the Patient Information Center or Patient Demographics window on the current day in the new Patient Quick List.
• Automatically assigns diagnosis codes for impressions recorded in an exam record.
• Ability to assign risk factors to medical decisions in the Diagnosis/Procedure Coding and Quick Code windows.
• Indiana and South Carolina state compliant medication Rx forms.
• Ability to set up recall types and schedules in the Follow-Up window if OfficeMate is also activated.
• Highlighted measurements in the IOP grid in the Examination tab display the OD and OS measurements that were used to compute the adjusted IOP. In order to view the highlighted measurements, you must have selected Examination from the Category drop-down menu on the Tonometry window.
• Yellow IOP, pachymetry, CD ratio, and blood pressure/pulse Hx buttons in the Examination tab display the exam histories, including graphs, of these measurements when they are clicked.
• Expanded Special Eye Health Test selections.
• Redesigned Products window makes adding, editing, and viewing product information faster and easier.
• New OfficeMate Interface option general preferences allow you to choose if you want to automatically transfer ophthalmic lens products and add-on charges to OfficeMate fee slips.
• New Printer Defaults tab in the System Preferences window allows you to select a default printer for printing medical and ophthalmic prescriptions. This feature allows you to print ophthalmic prescriptions in the optical area where patients have the opportunity to view frames and speak with opticians, which can positively impact sales.
• Ability to copy an available template to a new template to save time creating new templates.
• Ability to print visual acuities if an Rx is not recorded.
• Ability to date and time stamp addendums. If your security is active, you can also stamp the name of the person recording the addendum in the finalized exam.
• Redesigned and easier to read printed Rx forms that include Rx notes, PDs, lens information, tints, add-ons, and contact lens care regimens.

Rob Adams
Vice President of Development

OfficeMate users now have the ability to submit electronic VSP insurance claims to Eyefinity without re-entering claim information into the Eyefinity Web site or filing paper claims! Using the OfficeMate VSP interface in your practice can save you both time and money. Take advantage of OfficeMate’s pre-release pricing and save $500.00 today on your OfficeMate and Eyefinity/VSP integration!

How it Works

When one major industry publication recently asked ECPs, “What is the best way for optical retailers to jump start sales?” 39% responded, “Emphasize premium products and services.”

You may have recently been hearing talk about the benefits of virtual try-on technology. Now is a great time to learn more about this technology and take a closer look at iPoint VTO. What is virtual try-on technology and how can your practice benefit from it? OfficeMate’s iPoint VTO uses cutting-edge software and a digital camera to compare frame options, demonstrate spectacle lens options, and simulate color contact lenses. Dispensers are using iPoint VTO to improve customer satisfaction, create excitement, and increase premium lens sales. Read on to learn more!

Virtual Lens Center

iPoint VTO demonstrates how AR coatings remove glare on patients’ lenses, provides a comparative cross section profile of lens materials in both aspheric and spherical design, and reveals the benefits of progressive lenses versus bifocals and trifocals.

Color Contact Lenses

Selling color contact lenses just got easier and quicker! The iPoint VTO system allows patients to see what they look like in a wide variety of color contact lenses in just a few minutes.

vFrames

vFrames allows iPoint VTO users to access a constantly updated database of frame images, powered by the FRAMES Data database. This feature allows patients to see what they look like in any frame style contained in the database.

iPoint VTO makes the dispensing process fun and educational for patients. Patients can’t help but talk about the experience with friends and family, creating the positive word-of-mouth that every practice craves. Practices can use the system to encourage referrals by suggesting customers share their experiences by taking home a printout of their photos or by e-mailing the photos to themselves or their family and friends!

iPoint VTO is now available as an add-on module for OfficeMate and ExamWRITER. As an integrated component of OfficeMate, iPoint VTO is the quickest and easiest-to-use VTO system available.

For more information on how iPoint VTO can benefit your practice, go to http://www.officemate.net/ipoint_overview.aspx, or contact the Sales team at 1.800.269.3666 or sales@officemate.net.

David Markle
Vice President of Technology Integrated Practice

I recently went out and purchased the latest and greatest set of carbon fiber composite golf clubs. I expected that the next round of golf I played would be the best round of my life. Not so; instead, I had a harsh reality check. It’s not the clubs that make a difference in my game—it’s the knowledge in knowing how to use them.

Recently, or perhaps some time ago, you made the choice to invest in the computerization of your office with OfficeMate and/or ExamWRITER. While practices all differ in how they use their software, they all have one thing in common—the realization that their practice will benefit through computerization.

To Our Newer Users

Odds are you haven’t completed your training yet. Maybe you think that you’re too busy to complete your OSSU training or maybe you think that you already feel comfortable with your software. But if you haven’t completed your training, you’re most likely not using your new software to its fullest abilities. So what does this mean? It means that you won’t be able to realize the full features and benefits of your software, many of which compelled you to purchase the software in the first place.

To Our Longtime Users

You’ve used the OfficeMate Suite for years and are comfortable with it. But do you sometimes wish you could do more with it? Are there features that you’d like to use but you are unsure how to use them? Are you or your staff intimidated by other areas of the software that can provide benefits to your practice? It’s not uncommon for longtime users to still have usage questions about the software; however, these questions can be easily answered. Again, here comes the “T” word. Training is going to be your best ally in creating a more efficient, profitable, and productive practice.

The Bottom Line

Training, while perhaps perceived as a “necessary evil,” can and will help your practice both in the short and long term. Remember: software is a tool, and like any tool, it can never be best utilized unless you have the training to use it! If you haven’t completed your training, contact us now to schedule appropriate classes—you’ll quickly reap the benefits. Training is one of the best investments you can make in your practice. “Knowledge is Power!”

For information on OfficeMate and ExamWRITER training options, contact the OSSU training department at 1.800.269.3666, option 3, or ossu@officemate.net.

Bill Hatch
Vice President of Marketing

Two eight-hour “Office of the Future” programs will be held in the coming months to enlighten and educate practicing optometrists on the charges facing health care and specifically, eye care. These programs include information on the future treatments of eye diseases, disease management, and ophthalmic goods and vision correction options as well as delivery of those products to the doctor’s patient base. This insightful program will also include an interactive instrument display. Participants will have the opportunity throughout the day to visit with vendors and gain hands-on experience with the technology of tomorrow.

Joe DeLoach, O.D., F.A.A.O., will be the coursemaster and respected optometrists from around the country will present information on health care, drug and delivery systems, eyeglasses, instruments, retinal complications, contact lenses, and eye exams—all of the future.

OfficeMate Software Solutions, along with Marco Technologies, Optos, Carl Zeiss-Meditec, Alcon Laboratories, Essilor of America, and Vistakon, are sponsoring these exciting seminars.

Dates and Locations

May 21, 2005
Alcon Laboratories, Inc.
6201 South Freeway
Fort Worth, TX

September 10, 2006
University of Houston College of Optometry
505 J. Davis Armistead Bldg.
Houston, TX

Registration Fee

The future is now, register today! The Early Bird registration fee for the “Office of the Future” seminar is $310. The regular registration fee for the seminar is $335.

To register, complete the registration form here and mail your completed registration form with payment to

University of Houston
College of Optometry-CE Office
505 J. Davis Armistead Bldg.
Houston, TX 77204-2020
713.743.1769 (Fax)
713.743.1900 (Phone)
optce@uh.edu

The key for new office staff members to perform their new jobs effectively and efficiently is to provide them with training and support. In addition to training your new staff to become familiar with your practice processes and procedures, you also have to ensure they that learn how to properly record patient information in OfficeMate and ExamWRITER. This knowledge will allow your new staff members to become fully effective in their roles in the shortest amount of time.

We strongly suggest that you require your new staff members to enroll in OfficeMate Software Solutions University (OSSU) iCoach courses that will teach them how to perform their OfficeMate and ExamWRITER job duties effectively. These Internet-based, one-hour training courses should be taken by all OfficeMate and ExamWRITER users to focus on specific training topics. Go to http://www.officemate.net/training.aspx to review all of our OSSU training options. To view a list of available OfficeMate training times go to http://www.officemate.net/training_om_schedule.aspx and to view a list of available ExamWRITER training times, go to http://www.officemate.net/training_ex_schedule.aspx. To register for OSSU classes, call 800.269.3666 and select option 3, or go to http://www.officemate.net/contact_training.aspx.

Explain to your new staff members that the first few weeks in their new position is a time to learn as much as possible about the job, including the OfficeMate Suite programs. Identify all office staff that can help them learn the job and encourage them to use all available OfficeMate and ExamWRITER software support tools. Remind your new staff members that this introductory period gives all of you a chance to determine whether they are well suited for the job.

At OfficeMate Software Solutions, we work hard to help you learn how to use your software program to effectively and efficiently manage your patients and practice. If your staff has a “How To” question, insist that your existing staff and new staff members use all support tools available 24/7 to receive quick answers to nearly all of the OfficeMate and ExamWRITER software program questions. Your annual software agreement allows us to create and maintain OfficeMate and ExamWRITER’s extensive support tools. If you have questions about using the software (i.e., “How To” questions), we encourage you to seek help using one of the following tools:

• F1 online help available anywhere in the software program simply by pressing the F1 key on your keyboard.
• User’s Guide available from the Help menu in OfficeMate and ExamWRITER. Review specific topics in this guide such as patient demographics, recalls, appointment scheduling, reports, products and services, Rx and lab orders, fee slips, the ledger and receipts, billing scenarios, third party processing, and inventory functions.
• What’s New? enhancement documents available from the Help menu in OfficeMate and ExamWRITER. Review these documents to learn about useful new features and expanded functionality in new OfficeMate Suite versions.
• Our new, extensive online Knowledge Base located at http://www.officemate.net/omkb/. From this Web site you can search for answers to OfficeMate Suite questions and if you cannot find an answer, you can submit one to our Documentation team.
• iTrain 24/7 online videos located on our Web site (www.officemate.net), on your program CD-ROM, and from the Help menu in OfficeMate and ExamWRITER. These free, Internet-based, pre-recorded training and demonstration sessions should be viewed by all existing and new staff members in your practice.
• OSSU Web training iCoach courses from OfficeMate Software Solutions University (OSSU) available at scheduled times throughout the day. These Internet-based, one-hour training courses should be taken by all OfficeMate and ExamWRITER users to focus on specific training topics. Go to our Web site (www.officemate.net) and select an appropriate topic under the Training menu to view a list of courses and scheduled class times.
• Contact Client Services at 1.800.942.5353 (7am – 5pm Monday through Friday) or support@officemate.net if you cannot find an answer to your question using the resources listed above. If you send us an e-mail with your support question, please provide your phone number so that we can call you back, if necessary. If you call us, note that your calls are answered live by our knowledgeable Client Services team who will assist you with your support issues. Calls are escalated on an “as needed” basis and are routed to client service professionals, programmers, and other appropriate personnel. Every call you make to the OfficeMate Client Services team is logged and saved to create an ongoing user profile history for future reference.

The priority of new staff members is to learn their new jobs quickly and thoroughly and to perform them effectively and efficiently. The resources listed above will be able to answer most of your questions—they are fast, easy to use, and available to you 24 hours a day, 7 days a week.

Violet Baker
Director of Client Services

schedule option. Whatever method or combination of training methods you choose, we are here to help you learn how to successfully use your practice management and electronic health records software.

Marsha Vaughn
Director of OSSU

Every computer consultant has brushed up against many nightmarish incidents of failed backups. Some are cautionary tales of obvious mistakes; some are bizarre; while others leave us scratching our head. The stories always start with "We thought we were backing up our data..." and inevitably end with

• The disaster that disabled the computer also destroyed the backup media.
• The restore process was never tested, and eventually was found not to work.
• The backup media was blank or corrupted.
• The backup media was missing and was never found.
• The person in charge of backing up the data wasn't actually doing the backups.

The reality is that data loss is common. According to the Intuit 2003 Back-up Study, 75% of small businesses have experienced data loss from hard drive crashes, software failure, and computer viruses and 27% of those who experienced data loss were never able to recover their data.

It is critically important that backups are verified to be valid, confirmed to be performed on a regular basis, are stored in a secure location off-site, and come with a proven and tested restoration process. Backing up data over the Internet is ideal as a solution or a supplement to standard backup solutions. iBackup Powered by DataHEALTH is a “worry-free” online data backup solution that we recommend for OfficeMate clients.

iBackup is easy—all you need is an Internet connection and a few minutes to set up the backup parameters. You can rest assured that your files are verified to be valid backups and that they are being securely transmitted and stored in a safe location. And if you need to restore data, the process to recover your data is simple and proven to work. Simply click a button and your data is back in the same format that you stored it!

More than just peace-of-mind, iBackup Powered by DataHEALTH offers you a fully automated process, instant notification of your backup status, speed, reliability, HIPAA compliance, and pricing at a great value at about a $1 a day.

OfficeMate iBackup Powered by DataHEALTH is now offering a free 30-day, obligation-free trial!  For more information on this offer and iBackup Powered by DataHEALTH, go to http://www.officemate.net/officemate_va_DataHEALTH.aspx or call Marci Miller at 1.800.269.3666, ext. 5004.

David Markle
Vice President of Technology Integrated Practice

Is your practice using the latest telephony and Internet technologies to communicate with your patients? OfficeMate's 4PatientCare telephony and Web site integration will save you money, fill your schedule, and help you provide the best care for your patients. With 4PatientCare Recall and Integrated Web Scheduling systems your patients are recalled, scheduled, and appointments are confirmed automatically.

Implementation is easy because 4PatientCare fully integrates with OfficeMate. You select criteria for the appropriate patients and then 4PatientCare communicates with them using an automated human-like voice. 4PatientCare can interactively schedule and re-schedule appointments over the phone or on the Web. Simply tell 4PatientCare who to recall!

4PatientCare automatically finds patients in OfficeMate according to the following parameters:

• Last Recall Date
• Last Appointment Date
• Provider
• Recall Reason
• Last Time Recalled
• Gender
• Age
• Insurance Type

To learn more about what 4PatientCare can do for you, listen to a demonstration at http://www.4patientcare.com/demos.asp. Contact Marci Miller at marci@officemate.net or (800) 269.3666, ext. 5004, for more information or to try 4PatientCare risk free.

David Markle
Vice President of Technology Integrated Practice

Nearly 37 million people worldwide are blind—28 million of them do not need to be. As a nonprofit organization, ORBIS International strives to eliminate avoidable blindness and restore sight in the developing world, where 90% of the world’s blind live.

Working in partnership with local health professionals and members of the community, ORBIS seeks to improve the quality and availability of eye care services where the need is greatest . A cure is often simple and inexpensive, but in the world’s poorest countries even basic medical help is often out of reach.  In some places, there may be only one ophthalmologist for every two million people. 

At the heart of ORBIS is the world’s only Flying Eye Hospital, a DC-10 aircraft converted into an innovative teaching facility and ophthalmic surgical center. The ORBIS Flying Eye Hospital and its international medical team have conducted treatment programs in more than 80 countries since 1982. Many of the world’s leading surgeons donate their time to perform surgery and teach aboard the aircraft in programs specifically designed to suit the needs of host countries.

Marchon Eyewear, Inc., the parent company of OfficeMate Software Solutions, believes in the efforts of ORBIS and supports the program wholeheartedly. This year, Al Berg, Marchon Eyewear’s President and CEO, was the proud recipient of the inaugural ORBIS Blue Sky Award in recognition of his contributions to the eyewear industry and his support of the worldwide ORBIS sight-saving program. Marchon Eyewear proudly supports ORBIS in its quest to eradicate avoidable blindness. The Marchon family of brands, including Calvin Klein, ck, Fendi, Michael Kors, MICHAEL, Nike, Coach, Disney, X-Games, Flexon, Nautica, Oscar de la Renta, and OSCAR also support the ORBIS mission and vision.

For more information on the ORBIS program, go to www.orbis.org. If you are interested in joining Marchon Eyewear and getting involved in ORBIS programs and fundraising, go to http://www.orbis.org/bins/taster_page.asp?cid=589-598-696&lang=9.

Deborah Norville

A shorthand notation system for evaluating contact lenses is listed below and may be helpful to you in your practice:

C = Centration
M = Movement
S= Superior, 1 or 2
I = Inferior, 1 or 2
T = Temporal, 1 or 2
N = Nasal 1 or 2
0 (zero) = Optimum or Alignment
+ = loose
- = tight
H = W-T-R Pattern
I = A-T- R Pattern

Example: OD: C=0, M=0 [Good fit] / OS: C=S1,T2, M=-1 [lens rides sup. Temp, movement is

Dr. Ian Lane
Vice President of Professional Services

Please send any questions or comments (along with your company name and phone number) regarding your Annual Software Maintenance Agreement (ASMA) to renewals@officemate.net. We will respond to your e-mail as soon as possible. Or, if you prefer, you can call the Renewal Department at 800.269.3666 and select option #2.

Karen Kingsbury
Director of Business Renewal Services

If you know colleagues or other staff members who would enjoy receiving and reading the quarterly OSSNews newsletter, please forward your newsletter on to them and encourage them to sign up by sending an e-mail to newsletter@officemate.net. They can also sign up to receive the newsletter on our Web site (go to www.officemate.net, click News, select Newsletters, select Current, and enter an e-mail address at the top of the page).

If you have any suggestions for content that you’d like to see in our newsletter, we’d love to hear them! E-mail all newsletter suggestions to carrie@officemate.net. Each quarter we work hard to keep you informed of all the goings-on at OfficeMate Software Solutions—another newsletter will be in your Inbox in a few months!

Carrie Damschroder
Director of Documentation

Because spam filters are all different, legitimate e-mail messages can sometimes be filtered as junk mail. We highly suggest that you add the OfficeMate Software Solutions domain (officemate.net) to your safe senders list in your e-mail program. Adding us to your safe senders list will ensure that our e-mail messages and newsletters successfully arrive in your Inbox.

If you use Microsoft Outlook 2000 or higher, follow the instructions below to add the OfficeMate domain name to your safe senders list:

1. Open an e-mail communication from OfficeMate Software Solutions.
2. Click the Actions menu option at the top of the window.
3. Select Junk E-mail.
4. Select Add Senders Domain to Safe Senders List.
5. Click OK after the sender is added to your safe list.

If you use another e-mail program, look in their Help program to find instructions on how to add the OfficeMate domain name to your safe senders list.

On Friday, May 19, 2006, we will be upgrading our phone system to better serve your needs. The upgrade will begin at 4pm PST and may last through the weekend. Phone calls into and voicemails left at our offices may temporarily be interrupted; however, you can e-mail Client Services at any time at support@officemate.net and Sales at sales@officemate.net. Please bear with us as we work to upgrade our services to you. The new and improved phone system will be working for you by Monday, May 22, 2006. Stay tuned for more information about how this new system will make it easier for you to call OfficeMate Software Solutions and work with our staff members.