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OSSNews - Spring 2003
Spring is here and so is our first edition of OSSNews! This quarterly electronic publication will keep you up-to-date on events at OfficeMate Software Solutions and be a primary forum for communicating with you, our clients. There have been many changes at OfficeMate over the past few months and there are many more exciting new changes in the future. Stay tuned for future editions of OSSNews!
In this Edition
OfficeMate moves to a new, larger office in the Irvine Spectrum
January 2003 Jobson Research survey indicates 34.5% of computerized
offices use OfficeMate
OfficeMate Version 4.0 is released
HIPAA News—OfficeMate facilitates the implementation of the Privacy Rule in your practice
Introducing the OfficeMate Mall featuring integrated products and services to streamline the day-to-day marketing of your practice and the administration of your OfficeMate system
VisionWeb interface with OfficeMate complete
Using Recall as a practice builder
Articles
New OfficeMate Address
OfficeMate moved to a new larger office in the Irvine Spectrum
technology center on April 1st! Expansion of our Client Services
team and a significantly enhanced, professionally directed, and focused
development effort is planned. Look for these changes later this
year and into 2004.
Make note of our new address; phone numbers remain the same. If you visit Southern California, make plans to visit us!
15375 Barranca Parkway
Building L
Irvine, CA 92618
Jobson Research Survey
In January 2003 Jobson Research completed a survey highlighting OfficeMate’s 34.5% marketshare of computerized offices! Simply stated, one out of every three offices is an OfficeMate client. 91% of our clients express satisfaction with the OfficeMate program and service. Our goal is to take our product and service to the next level!
Announcing Release 4.0
Version 4.0 brings together many exciting new design and functional changes as well as compliance with the HIPAA (Health Insurance Portability and Accountability Act) security and privacy act. Other changes and new features include eighteen additional reports, enhanced patient information windows, increased inventory controls, new options in system preferences, duplicate record detection, and increased Rx capabilities.
For a complete listing of Version 4.0 enhancements, visit our Web
site at www.officemate.net.
HIPAA News
HIPAA is the big news today! OfficeMate facilitates the implementation of the Privacy Rule with HIPAAMate™ featured in Version 4.0. HIPAAMate features tools to assist you in the gathering and tracking of privacy documents. The Security Rule has just been finalized, yet no final publication of the specifications has been issued. Consequently, security implementation in your office is likely two years away and of minimal concern at this point. Finally, October 2003 is coming soon and we are working very closely with Gateway EDI to assure a HIPAA-compliant claim to meet the Transaction Rule scheduled for later this fall. Get more information on Gateway EDI by contacting OfficeMate today.
If you do not have OfficeMate Version 4.0, please contact us so that we can add you to our 4.0 Priority List. Due to the large OfficeMate client base, it will take several weeks to distribute new OfficeMate versions to our entire client base; but we want clients wishing to use HIPAAMate to get this new version as soon as possible.
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The OfficeMate Mall
Everyone likes to shop! OfficeMate has introduced the OfficeMate Mall, featuring products and services fully integrated with OfficeMate to enhance office efficiency, increase practice profitability, and provide a strong return on investment.
Here’s just a sample.
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JambaTalk is a premier Mall partner! Using JambaTalk’s Internet
voice technology, you can save several hours of staff time each
day. JambaTalk eliminates tedious, time-consuming appointment
reminders.
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DataHealth assures that your backups are completed every
day and confirms the integrity of the backup or notifies you otherwise.
DataHealth also helps you comply with HIPAA privacy and security,
all for less than $2.00 per day!
- Gateway EDI eliminates paper claims and prepares you for
the October HIPAA Transaction Rule. For a low, monthly fee, Gateway
streamlines claims filing.
By creating this new division, OfficeMate offers eyecare professionals
a single source entity that further streamlines practices
and builds bottom lines. For more information on the OfficeMate
Mall, visit our Web site or contact Carol Wilcox at 1.800.269.3666,
ext. 5015.
VisionWeb Interface with OfficeMate
Now OfficeMate clients can avoid redundantly entering patient data while they are placing orders through VisionWeb’s remote order entry function. Using OfficeMate with VisionWeb, OfficeMate clients can access existing patient and prescription data and create orders for lenses, frames, and contact lenses and automatically transmit those orders to their suppliers over the Internet.
For more information, visit www.visionweb.com.
Using Recall as a Practice Builder
A major concern of any business is customer retention. In a professional practice, this is generally accomplished through patient mailings that suggest a return visit. Essentially a form of direct mail marketing, these reminders represent the most cost efficient means to build your business.
Patients see your message without competition—you have their undivided attention while they read your recall card or letter. Research shows that messages that are generated “in house” have a greater return rate than generic mailers, partly because you can control and personalize the message to meet the specific needs of your patient.
OfficeMate provides an easy, customizable approach to this valuable business practice. You can create multiple patient reminders that address a wide variety of patient needs. Each reminder has its own mailing schedule and sets a specific future date for the mailings to begin.
Because the cost of retaining existing patients is far less than the cost of attracting new ones, your recall system represents the most efficient and most powerful way to retain and build your business. Because your expenses do not increase significantly with extra visits, additional visits are almost pure profit!
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You’re Invited to Help!
Thank you for your continued support as we make huge strides over the next few months to make OfficeMate the absolute best product backed by the best support in the eyecare software industry! Your input by phone or e-mail is welcomed! You can contact us by e-mail at sales@officemate.net, support@officemate.net, or by phone at 800.942.5353.
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