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Hardware & System Requirements
Eyefinity/OfficeMate suggests using Dell and IBM computers. The following sections explain the system terminology, describe the software, hardware, and network system specifications that are required when using OfficeMate Suite or OfficeMate Enterprise, and illustrate the implementation methods you can use when setting up OfficeMate Suite or OfficeMate Enterprise:
System Terminology- Software Specifications
- Workstation Specifications
- Peripheral Specifications
- Server Specifications
- Network Specifications
- Installation Requirements
- Implementation Methods
These system specifications are routinely reviewed and updated.Download a printable copy of these specifications.
If you are unsure about whether your systems meet the minimum specifications, or if you're considering purchasing hardware or hardware support, Eyefinity/OfficeMate recommends Think Smart, Inc.
System Terminology
| client or workstation | A computer that is connected to the server and relies on the server for data files and network connections. |
|---|---|
| dedicated server network | A network in which one computer is designated as the server and only handles network administration tasks. Other computers, or clients, are dependent on the server for network connections. A dedicated server is recommended for large networks with more than three users. Dedicated server networks are fast and can handle multiple users. |
| network | A physically interconnected group of computers running software that allows them to share files and resources. |
| peripheral | An external hardware component added to your computer to extend functionality. Peripherals can include printers, scanners, keyboards, mice, cameras, and more. Peripherals may be wired or wireless. |
| printer server | A computer (either a client or a server) that has a printer physically attached to it. Other workstations may print to the printer via the network, but print jobs are controlled by the print server. |
| server | A computer running administrative software that controls access to the network and its resources. The server acts as the network’s file cabinet, providing data files to other computers on the network. |
| Terminal Services | Terminal Services allows a user to access OfficeMate/ExamWRITER on a remote computer over your network. If the workstations in your practice (single or multiple locations) access the OfficeMate/ExamWRITER applications via a network connection to a central server, you may have a Terminal Services environment. If the OfficeMate/ExamWRITER applications reside on individual workstations in your practice (single or multiple locations), you have a non-Terminal Services environment. |
Software Specifications
| Software | Recommendation | Notes | |
|---|---|---|---|
| Server Operating System | Windows Server® 2008 R2 Standard† Windows Server 2003 R2 Standard† |
Windows Small Business Server 2003 cannot be used in networks with existing Domain Controllers; it also does not support Terminal Services. Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using. † OfficeMate Suite and OfficeMate Enterprise run in 32-bit and 64-bit environments. |
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| Workstation Operating System | Operating System |
Supported Editions | Unsupported Editions |
| Windows® 7‡ | Professional Ultimate |
Home Premium | |
| Windows Vista SP1‡ | Business |
Home Basic Home Premium |
|
| Windows XP | Professional |
Home Media Center |
|
‡OfficeMate Suite and OfficeMate Enterprise run in 32-bit and 64-bit environments. Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using. |
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| SQL Database Server | Microsoft® SQL Server 2008 Express or Microsoft SQL Server 2005 Express for 1–25 users Microsoft SQL Server 2008 Standard or Microsoft SQL Server 2005 Standard for 25 or more users or for databases of 4 GB or more |
Microsoft SQL Server 2005 Express requires no licensing fees and is installed as part of the initial installation. The recommended edition of Microsoft SQL Server is based on the number of users, database size, and network configuration. On seeking the appropriate version of Microsoft SQL Server Edition that would best fits your needs, we recommend consulting a Microsoft Certified Technician or your Dell hardware vendor. |
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Workstation Specifications
Note: Eyefinity/OfficeMate highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity/OfficeMate does not provide support for your computer systems.
| Hardware | Recommendation | Notes |
|---|---|---|
| Workstation Processor | Intel® Core Duo Processor E8400 or better | Our products are compatible with all x86 processors, including x64 and dual-core processors. |
| Workstation Memory | 4 GB or higher with Windows 7 and Windows Vista or 2 GB or higher with Windows XP | Memory has a significant impact on your system performance. Using 512 MB or higher RAM in each computer will noticeably improve performance. |
| Workstation Hard Drive | 60 GB or higher with at least 8 GB free for the software | Our products require at least 8 GB of free space to install.as a fat client. |
| Monitor | 17-inch | Flat LCD screens are recommended with a minimum resolution of 1024×768 pixels. |
| Video Adapter and Screen Resolution | 1024×768 pixels (24-bit) | Our products require at least 64k colors. |
Peripheral Specifications
Peripherals are components that you attach to your computer to add functionality. Peripherals may include printers, scanners, and backup media. Eyefinity/OfficeMate recommends the following peripherals.
| Hardware | Recommendation | Notes |
|---|---|---|
| Document Printer | Business-grade laser printer | Multifunction, bubble jet, and ink jet printers may not operate properly and are not recommended. Eyefinity/OfficeMate tests its products with HP LaserJet® printers. |
| Label Printer | Dymo LabelWriter 400 | |
| Barcode Printer | SATO CL408e for distribution centers SATO CG408TT or SATO CX400 for individual offices |
Ensure that your SATO printer includes the RS-232 interface. |
| Document Scanner | TWAIN Compatible | Eyefinity/OfficeMate does not recommend a specific scanner brand or model; you can use any scanner that can create an electronic document with the OfficeMate and ExamWRITER eDocuments feature. For more information on scanners, see our Knowledge Base article #10958, or consult your hardware technician. Some TWAIN-compatible network scanners or scanners that are part of multi-function machines may not work under a Terminal Server environment or on a Windows Server. |
| Barcode Scanner | Datalogic Gryphon Gryphon I GM4100 USB Cordless or Datalogic Heron D130 USB Corded barcode scanners | Both readers include a keyboard-wedge interface. |
| Fax Modem and Internet Connection | 3Com, US Robotics External 56k (fax modem) High-speed Internet DSL, cable, or T1 connection | High-speed DSL or cable modems are recommended for Internet access and training and support. If your electronic claims clearinghouse requires a phone line modem, you will need a separate Internet connection and fax modem. |
| Backup Media | Separate high-density removable storage media (i.e., CD-R, CD-RW, Zip disk, Jaz disk) for each day of the week. Offsite storage back up with OfficeMate iBackup Powered by DataHEALTH is also recommended. | OfficeMate suggests using DVD-RW or CD-RW media to manually back up your office and patient data. For an offsite, managed solution, Eyefinity/OfficeMate recommends OfficeMate iBackup Powered by DataHEALTH to automatically back up, confirm, and protect your office and patient data. For an onsite, managed solution, Eyefinity/OfficeMate recommends Symantec™ Backup Exec™ Agent for Microsoft SQL Server. Although Eyefinity/OfficeMate recommends the backup software listed above, it does not provide support for any backup software. |
| Uninterruptible Power Supply (UPS) | UPS on file server | Electric power is not always delivered to your outlets in perfect condition. Fluctuations can impact your computer’s performance. A total loss of power can damage your data if your system was running at the time of a power loss. A UPS with line conditioning capabilities can help control the level of power coming to your system. In the event of a power loss, a UPS contains a backup battery to keep your computer running long enough to safely shut it down. |
Server Specifications
Note: Eyefinity/OfficeMate highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity/OfficeMate does not provide support for your computer systems.
Server hardware requirements vary greatly depending on the number of locations and users. Refer to the hardware requirements that best fit your practice:
Single-Location Practices
Server hardware requirements vary greatly depending on the number of users. Refer to the hardware requirements that best fit your user group:
| SQL Server | "Good Fit" Server | |
|---|---|---|
| CPU Type & Number of Sockets | Quad Core Intel Xeon E3100 Series or better | Dell PowerEdge T300 Series |
| Memory | 4 GB | |
| Hard Drive Capacity | 3 HD of 146GB each. 270GB available. (15K RPM SAS hard drive highly recommended | |
| Hard Drive Redundancy | RAID 5 | |
21+ Users
If you have more than 20 users, we highly suggest using the OfficeMate Suite in a Terminal Server environment For server specifications for more than 20 users, refer to the requirements listed under Multilocation Practices.
Multilocation Practices
Server hardware requirements vary greatly depending on the number of users. Refer to the hardware requirements that best fit your user group:
- 1–10 Users (Non-Terminal Services Configuration)
- 1–15 Users (Terminal Services Configuration)
- 16–25 Users (Terminal Services Configuration)
- 26–50 Users (Terminal Services Configuration)
- 51–100 Users (Terminal Services Configuration)
- 101+ Users (Terminal Services Configuration)
1–10 Users (Non-Terminal Services Configuration)
| SQL Server | "Good Fit" Server | |
|---|---|---|
| CPU Type & Number of Sockets | Quad Core Intel Xeon E3100 Series or better | Dell PowerEdge T300 Series |
| Memory | 4 GB | |
| Hard Drive Capacity | 3 HD of 146 GB each. 270 GB available. (15K RPM SAS hard drive highly recommended | |
| Hard Drive Redundancy | RAID 5 | |
1–15 Users (Terminal Services Configuration)
| SQL Server | "Good Fit" Server | |
|---|---|---|
| CPU Type & Number of Sockets | 2 Quad Core Intel Xeon E5100 Series or better | Dell PowerEdge 2900 Series or Dell PowerEdge T610 |
| Memory | 6 GB | |
| Hard Drive Capacity | 3 HD of 146 GB each. 270 GB available. (15K RPM SAS hard drive highly recommended | |
| Hard Drive Redundancy | RAID 5 | |
16–25 Users (Terminal Services Configuration)
| SQL Server | Terminal Server | "Good Fit" Server | |
|---|---|---|---|
| CPU Type & Number of Sockets | 1 Quad Core Intel Xeon E5100 Series or better | 2 Quad Core Intel Xeon E5100 Series or better | Dell PowerEdge 2900 Series or Dell PowerEdge T610 |
| Memory | 4 GB | 8 GB | |
| Hard Drive Capacity | 3 HD of 146 GB each. 270 GB available. (15K RPM SAS hard drive highly recommended | 2 HD of 73 GB each. 73 GB available. (15K RPM SAS hard drive highly recommended) | |
| Hard Drive Redundancy | RAID 5 | RAID 1 | |
26–50 Users (Terminal Services Configuration)
| SQL Server | Terminal Server | "Good Fit" Server | |
|---|---|---|---|
| CPU Type & Number of Sockets | 2 Quad Core Intel Xeon E5200 Series or better | 2 Quad Core Intel Xeon E5300 Series or better | Dell PowerEdge 2900 Series or Dell PowerEdge T610 |
| Memory | 4 GB | 12 GB | |
| Hard Drive Capacity | 4 HD of 146 GB each. 400 GB available. (15K RPM SAS hard drive highly recommended | 2 HD of 146 GB each. 146 GB available. (15K RPM SAS hard drive highly recommended) | |
| Hard Drive Redundancy | RAID 5 | RAID 1 | |
51–100 Users (Terminal Services Configuration)
| SQL Server | Terminal Server | "Good Fit" Server | |
|---|---|---|---|
| CPU Type & Number of Sockets | 2 Quad Core Intel Xeon E5400 Series or better | 2 Quad Core Intel Xeon E5400 Series or better | Dell PowerEdge 2900 Series or Dell PowerEdge T610 |
| Memory | 8 GB | 20 GB | |
| Hard Drive Capacity | Operating System: 2 HD of 146 GB each. (15K RPM SAS) Data: 4 HD of 146 GB each. 400 GB available. (15K RPM SAS hard drive highly recommended) |
2 HD of 146 GB each. 146 GB available. (15K RPM SAS hard drive highly recommended) | |
| Hard Drive Redundancy | Operating System: RAID 1 Data: RAID 10 |
RAID 1 | |
101+ Users (Terminal Services Configuration)
| SQL Server | Terminal Server (per 100 Users) |
"Good Fit" Server | |
|---|---|---|---|
| CPU Type & Number of Sockets | 2 Quad Core Intel Xeon E5400 Series or better | 2 Quad Core Intel Xeon E5400 Series or better | Dell PowerEdge 2900 Series or Dell PowerEdge T610 |
| Memory | 12 GB | 20 GB | |
| Hard Drive Capacity | Operating System: 2 HD of 146 GB each. (15K RPM SAS) Data: 6 HD of 146 GB each. 430 GB available. (15K RPM SAS) |
2 HD of 146 GB each. 146 GB available. (15K RPM SAS hard drive highly recommended) | |
| Hard Drive Redundancy | Operating System: RAID 1 Data: RAID 10 |
RAID 1 | |
Network Specifications
The recommended network configuration uses a dedicated Windows Server 2003 R2 Standard operating system with Windows XP Professional installed on each computer. Because OfficeMate Suite relies on a SQL server, peer-to-peer networks are no longer supported. Only use TCP/IP when configuring your network.
Note: Eyefinity/OfficeMate highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity/OfficeMate does not provide support for networks.
| Network Item | Recommendation | Notes |
|---|---|---|
| Internet Connection | Business-grade, high-speed DSL, cable, or T1 connection | Business-grade, high-speed DSL or cable modems are recommended for Internet access and OfficeMate training and support. If your electronic claims clearinghouse requires a phone line modem, you will need a separate Internet connection and 56k fax modem. |
| Remote Desktop Client (RDP) |
50 Kbps bandwidth connection or better per RDP client | Use RDP to connect client workstations to a terminal server. Use the TCP/IP protocol and 3389 default port. |
| Name Service | Use the Name service for file and printer sharing. Use the NetBIOS protocol and 137, 138, and 139 default ports. | |
| SQL Server | Use the TCP/IP protocol and 1433 default port for this service. | |
| SQL Browser | Use the SQL Browser to find SQL Servers on client computers. The SQL Browser listens for incoming requests for SQL Server resources and provides information about SQL Server instances that are installed on the computer. Use the UDP protocol and 1434 default port. | |
| HP Jetdirect | Use the HP Jetdirect service for Jetdirect printing. Use the TCP/IP protocol and 9100 default port. | |
| Cables | Category 5 Twisted Pair and Shielded Twisted Pair (STP) Ethernet | |
| Cards | 3Com or Intel 10/100/1000 Mbps Ethernet | |
| Switches | 1000 Mbps transfer rates | Eyefinity/OfficeMate does not recommend using hubs. |
| Wireless | 802.11n business-grade router and 802.11n wireless network card 802.11g may be used in a Terminal Services environment |
Enable wireless security. Purchase your wireless access port and wireless network card from the same manufacturer. Wireless networks offer significantly lower performance and reliability than wired networks; therefore, Eyefinity/OfficeMate recommends hard-wired networks in environments where high performance is necessary. |
| Remote Access | GoToMyPC® | GoToMyPC is HIPAA compliant. For more information on using GoToMyPC for remote access, go to www.gotomypc.com. |
Installation Requirements
The OfficeMate Suite installation requirements are listed below. Adhering to these requirements will greatly improve the OfficeMate Suite installation process.
Note: Eyefinity/OfficeMate highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity/OfficeMate does not provide support for networks.
| Requirement | Notes |
|---|---|
| Remote Access | We recommend Remote Desktop Protocol (RDP) for remote access through Microsoft Terminal Services. |
| Administrator Access Privileges | |
| Microsoft Terminal Services Access | Terminal Services access must be enabled and tested before installing OfficeMate. |
Implementation Methods
You can implement the OfficeMate Suite in a terminal services or standalone environment. See the printable copy of these specifications to view the illustrations of the main components and data flow of OfficeMate using the terminal services and standalone implementation methods.
The features of using terminal services and standalone implementations are detailed in the table below so that you can properly set up the implementation environment of your choice.
| Feature | Terminal Services | Standalone |
|---|---|---|
| Software Updates | Server only. | Each client. |
| Additional Terminal Server Licensing | Yes | No |
| VPN Network Required | Recommended | Yes |
| Higher-End Workstations Required as Clients | No, but the workstations must meet remote desktop system requirements. | Yes |
| Thin Client Support | Yes | No |
| Peripherals Support | Yes, through third-party applications. | No |
